J & H Collision Center

4.7 (239reviews)

92%

(915) 833-5151

8010 Artcraft Rd, El Paso, TX 79932

92%

See Photos

8010 Artcraft Rd
El Paso, TX 79932

Get Directions

About J & H Collision Center

See Photos

8010 Artcraft Rd
El Paso, TX 79932

Get Directions

In operation 30 years.

JH Collision Center has been family owned and operated since 1996. We are committed to ensuring our guests vehicle repairs are done to OEM standards. We insure this by using factory specifications through out the vehicle repair process. We proudly negotiate for our guests best interest with insurance carriers to insure proper repairs are always done. Conveniently located On 8010 Artcraft Rd. 79932

Services

Free Estimates
Insurance Company Assistance
Full Service Mechanical
Towing
Detailing
Paintless Dent Repair

Payment Types

Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Reviews (239)

Sort By:
Newest
Rating

122 Customers Rated

5 Stars

44.8% Complete

(107)
4 Stars

2.5% Complete

(6)
3 Stars

1.3% Complete

(3)
2 Stars

1.7% Complete

(4)
1 Star

0% Complete

(0)
< 1 Star

0.8% Complete

(2)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for professionalism, friendliness, and attentiveness throughout the repair process. Communication is frequently highlighted as a strong point, with customers appreciating timely text updates and prompt responses to calls. Timeliness is another recurring positive, with several customers noting repairs completed ahead of schedule or exactly as promised. A few customers noted areas for improvement directly from their feedback, including more proactive progress updates without needing to call in, ensuring all components are properly installed before vehicle pickup, and providing advance notice when completion timelines change. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop for collision repair.

Select to learn more

Service Quality
Timeliness

"... their work really shows. When I picked up my truck, it honestly looked brand new. The paint matched perfectly, the finish was flawless, and the entire truck looked ..." Read more

"I couldnt be happier with my experience at J&H!! They did an amazing job fixing my truck, it looks brand new. Everyone there was incredibly nice and treated me ..." Read more

"... was smooth from start to finish, and their team was attentive, professional, and clearly skilled at what they do. I highly recommend J&H Collision for anyone looking ..." Read more

"... professional, so careful with the repair process, and gets my car back to a you'd never know what happened state! I and people I have referred to JH have NEVER EVER ..." Read more

"Great service, friendly knowledgeable staff were completed in a timely fashion. Very satisfactory work."

"It was finished 7 days before the time they said."

"... and making it look like it was never damaged. and thanks for doing it in a such a timely manner." Read more

"... couple of months and both reflect excellent work. And both jobs were completed in a very timely manner. Kudos and thanks to your great team!" Read more

"... done or estimated it would take over four months. J&H took my vehicle on the spot, and to my surprise, it was completed in less than a week. The entire ..." Read more

"It was ready exactly as they shared at the initial meeting."

Service Quality
Timeliness

Service Quality
Timeliness

"... their work really shows. When I picked up my truck, it honestly looked brand new. The paint matched perfectly, the finish was flawless, and the entire truck looked ..." Read more

"I couldnt be happier with my experience at J&H!! They did an amazing job fixing my truck, it looks brand new. Everyone there was incredibly nice and treated me ..." Read more

"... was smooth from start to finish, and their team was attentive, professional, and clearly skilled at what they do. I highly recommend J&H Collision for anyone looking ..." Read more

"... professional, so careful with the repair process, and gets my car back to a you'd never know what happened state! I and people I have referred to JH have NEVER EVER ..." Read more

"Great service, friendly knowledgeable staff were completed in a timely fashion. Very satisfactory work."

"It was finished 7 days before the time they said."

"... and making it look like it was never damaged. and thanks for doing it in a such a timely manner." Read more

"... couple of months and both reflect excellent work. And both jobs were completed in a very timely manner. Kudos and thanks to your great team!" Read more

"... done or estimated it would take over four months. J&H took my vehicle on the spot, and to my surprise, it was completed in less than a week. The entire ..." Read more

"It was ready exactly as they shared at the initial meeting."

Marina A. (Chrysler owner) reviewed 8/5/26

Great customer service they stay in constant communication about updates on your vechile. I have been here a couple of times and I am always happy with the service they provide. I would recommend everyone to come

Laura (Genesis owner) reviewed 7/30/26

Excellent service all around! Thank you!

Excellent service and work on my car, I got it back looking brand new!

Terry (BMW owner) reviewed 7/30/26

Would highly recommend.

Great job! Very nice staff.

Completed repair right on schedule.

Elma (Hyundai owner) reviewed 7/27/26

Very friendly and kept me up to date with work being done by text. Thanks

Ruth (Toyota owner) reviewed 7/27/26

They did a wonderful job. My car looks new. Thank you job well done. I would recommend J&H Collision Center .

Job was well done.

Was kept informed always.

R. Scott (Honda owner) reviewed 7/24/26

Met my requests and the timeline they gave at very reasonable cost. Thank you to J&H team for your work.

Liliana (Nissan owner) reviewed 7/20/26

Great work

Emilio (Infiniti owner) reviewed 7/13/26

Great job and service.

Outstanding job

Juan (Chevrolet owner) reviewed 7/7/26

Did a great job. Truck looks brand new!

Donny (Toyota owner) reviewed 7/6/26

I couldn’t be happier with the work J&H Collision Center did on my truck. I originally brought it in because the hood and roof had oxidation that needed to be repainted. Not only did they take care of those areas, but they went above and beyond by fixing several other imperfections they found along the way. The attention to detail and pride they take in their work really shows. When I picked up my truck, it honestly looked brand new. The paint matched perfectly, the finish was flawless, and the entire truck looked better than I ever expected. If you’re looking for a body shop that stands behind their work and truly cares about customer satisfaction, I highly recommend J&H Collision Center. They exceeded my expectations, and I wouldn’t hesitate to use them again.

Ruth (Toyota owner) reviewed 7/6/26

Service was great. Everyone was very nice.. would recommend this place for collision repair.

Very good service . Did a excellent job.

Every time I called I got a quick answer

Jennifer (Kia owner) reviewed 7/6/26

Sometimes there were concussions between staff about the vehicle.

Richard (Mercedes-Benz owner) reviewed 7/2/26

Already gonna send some people their way

Man ,,I don’t know why I never knew about this fam,,Totally Totally Satisfied with the work they did and Everyone and Herman was Freaking awesome at all times ,,till we meet again much love ❤️ Rick

Jennifer Renew (Toyota owner) reviewed 6/29/26

Car looks great and the guys were super fast. I do wish that I received more consistent updates but most communication was through the insurance company that was paying.

Daisy (Toyota owner) reviewed 6/25/26

My experience was a bit stressful. I took my car initially for an inspection and was told someone would call me to schedule a future appt. Because they needed to order the part for my car. I never got a call. I called about 3 weeks later and was told to bring the car in so they can inspect once again. I found out the part was never ordered and had to once again wait. It took about 9 days to repair. Once I got my car I noticed that the carpet got dirty with some white substance and the part that was installed was not sealed correct because when I’m driving I could hear a lot of air from outside. I need to make an appt to find out how that noise can be minimized.

Ivan (Ford owner) reviewed 6/22/26

John (Honda owner) reviewed 6/18/26

You left tape residue on my back fender.

Tape residue was left on the back quarter panel

Gerardo (Honda owner) reviewed 6/18/26

I am neutral because on the problem I mentioned. I had to wait 2 more hrs.

When I got there to pick up the vehicle, I notice the work was incomplete. So I have to wait 2 more hrs to be done

Great costumer service

Naomi (Toyota owner) reviewed 6/17/26

You guys are wonderful. My car looks great and I’m very happy! Thank you!!

Love you guys!! Frankie looks amazing!

Yezmin (Volkswagen owner) reviewed 6/15/26

Great service

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Insurance deductibles are typically paid when picking up your vehicle. Check with your auto body repair shop before arriving to understand what payment types they accept.

J & H Collision Center

About J & H Collision Center

Reviews (239)

122 Customers Rated

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 2.5/5.0

Repair Quality - 3.0/5.0 -

Customer Service - 2.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 0.0/5.0 -

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?