Jack Giambalvo Motor Co. Inc.

My Experience - 5.0/5.0 -

Thoughts on the whole experience with Giambalvo Collision went well beyond expectations. I haven't visited many repairs shops in my life, but this experience helped with not knowing what to do and what to ask.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Email communication was great!

My Experience - 5.0/5.0 -

Always a pleasure to work with Maurice and Terry at the collision center. They are professional and know/remember their clients on a personal basis.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The body shop did a great job. I would recommend them to anyone looking for repairs to their vehicle.

Likely to Recommend - 2.5/5.0 -

I chose to have the repair completed by the dealership.

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0 -

Workmanship was very good. The estimated time for the repair was approximately four days,however ,the actual time was seven days for the repair.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0 -

Before I brought the car in for repair, I had been having trouble with my Apple CarPlay. They did an update on it, and it seemed to be working well. After the car repair, I seem to be having trouble again with the Maps navigation in Apple CarPlay on occasion.

Customer Service - 4.0/5.0 -

It was my first time there and the lady at the front office was a bit impatient and snippy. She was very busy, so maybe it was just an off day for her

My Experience - 5.0/5.0 -

I would recommend them

My Experience - 5.0/5.0 -

Very pleased how you stayed in touch and the quality of work that you did

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

I was told it would take 3 business days to fix the rear tail light on my Jeep Compass..instead of 3 days 7-8 days. It was a tail light. I realize that sometimes there is unseen damage. However, nothing has been shared with me to explain why it took more than twice the expected time allotted. I told Bill at the beginning that I had to pay out of pocket for my car rental. I had to pay for 10 days of car rental that should have only been 3 days. I didn't complain during the process because I was trying to be patient and was concerned that my making a fuss would cause the process to take longer. I just think it is completely unacceptable that it took so many extra days to fix something that I was told would only take 3 days. When I asked Bill why it took them so long to fix my car, he had no information to share with me. I hope I don't need any repairs to the body of my car for a very long time..

Likely to Recommend - 1.0/5.0

Repair Quality - 1.5/5.0

Customer Service - 1.5/5.0

Returned Clean

My Experience - 0.0/5.0 -

I have not gotten my car back yet due to repair taking longer than expected.... Which I am fine with. Just don't send these before I can pick up my vehicle

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

From estimation, to repairs, to picking my car up… awesome experience. Thanks Maurice!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0