J.D. Collision Express - Culebra

4.8 (415reviews)
93%
10229 Culebra Rd,  San Antonio,  TX  78251
Bot
Shop AssistantSparkles

In operation 20 years, 4 years at this location.

J.D. Collision Express opened it's doors in 2006 and has been family owned and operated ever since. We have recently opened a Second Location on Culebra Road to better serve our customers. We take pride in our repairs, customer service, and our facility.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (415)

Customers say
Overall Customer Satisfaction
Customers consistently praise JD Collision for exceptional customer service, with staff being described as professional, friendly, and accommodating throughout the repair process. The quality of repairs receives outstanding feedback, with many noting their vehicles look like new or better than before, and damage being completely invisible after repairs. Communication stands out as a major strength, with customers appreciating regular updates via text messages and phone calls that keep them informed at every step. Timeliness is another key positive, with many repairs completed on time or even ahead of schedule. The shop demonstrates strong problem-solving abilities, taking vehicles back when needed to ensure complete customer satisfaction. Overall, customers express high confidence in recommending JD Collision to family and friends.
Select to learn more
"... time. Their customer service is outstanding, and the quality of their repair work is truly amazing. They are honest, professional, and consistently ..." Read more
"... worked with me to keep the cost reasonable while still delivering high-quality results. The repairs look fantastic, you cant even tell there was damage. They made the ..." Read more
"Great work, overachieved I would say Im really happy with the results, my car looks like a new car. Awesome ..." Read more
"Great communication throughout and the work done was so precise that it looked like I never was involved in an accident."
"Everyone was so nice and the repairs were perfect. Couldnt even tell there was an accident! Greatly appreciate the work and care ..." Read more
"It was ready 2 days early which worked out have my car back before the weekend"
"Yes before time."
"... truly amazing. They are honest, professional, and consistently finish the job on time. It is rare to find a shop you can trust completely, ..." Read more
"Quick repair. Faster than expected."
"... the daily updates. They were very professional and completed the repair before the expected time" Read more
"... was always informed of any issues or delays. The open communication they have with their costumers is top tier. This is our second time bringing our cars there ..." Read more
"... courteous nice customer service always kept in contact. Great communication. Let me know every step of the way whats going on with the vehicle being repaired use ..." Read more
"They overplayed and are very good with detailed information. I like that they use the text feature. I was very ..." Read more
"I really appreciated that I was kept informed every step of the way of where my car was at during the process."
"... the front desk and service advisor. Appreciated the text messages, kept me informed of my vehicles repair process." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

JD Collision was very professional and kept me in the loop with updates regarding my vehicle repair. I would highly recommend them.

Likely to Recommend

The best collision center in town!

Repair Quality

Joseph was my service advisor and did an amazing job keeping in touch with every step of my vehicle repair. The initial repair was didn't cover all the issues, however, once I called Joseph to let him know, he asked to bring the vehicle right back. I did and Joseph made sure everything was properly repaired. I'd recommend JD Collision to anyone wanting quality work and excellent customer service.

Customer Service

The customer service was incredible. From the phone being answered very quickly, to the politeness of the young lady answering the phone, to the consistent follow up given by Joseph. 10, 10, 10

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Joshua gave constant updates and all the staff was wonderful to worj with and friendly.

Likely to Recommend

Repair Quality

Joshua and all of the staff were friendly and easy to work with

Customer Service

Joshua and the team were friendly and gave updates through the process

Returned Clean

My Experience

Jason and everyone that I came in contact with, was so helpful, accommodating, very kind and friendly. The work that was done looked fabulous. I would definitely recommend them to anyone needing accident repairs. This team is first rate all the way.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Yes im happy with my results thank you so much

My Experience

⭐⭐⭐⭐⭐This is the third time I have brought my vehicle to JD Collision on Culebra, and they have blown me away every single time. Their customer service is outstanding, and the quality of their repair work is truly amazing. They are honest, professional, and consistently finish the job on time. It is rare to find a shop you can trust completely, but this team has earned my loyalty for life. I highly recommend them to anyone needing quality collision repair!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Great experience from start to finish. My car looks better than ever. I appreciate the constant communication.

Customer Service

Returned Clean

My Experience

Great customer service! Will recommend to others.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Everyone was so nice and the repairs were perfect. Couldn’t even tell there was an accident! Greatly appreciate the work and care put into taking care of my vehicle. Also appreciate the transparency and updates throughout the process, thank you!

Likely to Recommend

Great service, friendly staff and amazing repair work!

Repair Quality

Customer Service

Returned Clean

My Experience

Great communication throughout and the work done was so precise that it looked like I never was involved in an accident.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Most definitely recommend to family and friends

Repair Quality

I love that they kept communication going updated me with all details, and if there were any delays, and worked quickly. My vehicle looks new and absolutely amazing work they did.

Customer Service

Customer service was excellent

Returned Clean

My Experience

The entire team led by Mr. Joseph Martinez and supported by Nyvette in the front office provided impeccable service from beginning to end. They worked with my USAA Insurance adjuster and kept me informed every step of the way from initial drop off to pick up of my vehicle. The repair work is top notch and after only a few days the repaired vehicle looks and performs like new. Definitely a Five Star experience! I will be recommending JD Collision to all my friends and family!

Likely to Recommend

Repair Quality

First time I’ve had to take a vehicle in for repairs. Best experience I’ve had. Great communication and made sure everything was 100% before releasing the car back to me. Definitely recommend to family and friends. Thanks for making a stressful situation less stressful.

Customer Service

Returned Clean

My Experience

JD Collision did an amazing job repairing my VW Tiguan. They were professional, honest, and worked with me to keep the cost reasonable while still delivering high-quality results. The repairs look fantastic, you can’t even tell there was damage. They made the whole process easy and stress-free. Highly recommend JD Collision for anyone needing reliable, top-notch auto body work!

My Experience

Likely to Recommend

Repair Quality

Excellent customer service and quality repair work.

Customer Service

Great customer service from the front desk and service advisor. Appreciated the text messages, kept me informed of my vehicles repair process.

Returned Clean

My Experience

Once again, Joseph has helped me through this repair process with an open line of communication. He goes above and beyond to ensure the vehicle comes back good as new

Likely to Recommend

Repair Quality

Customer Service