J.D. Collision Express - Culebra

4.9 (428reviews)
96%
10229 Culebra Rd,  San Antonio,  TX  78251
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Shop AssistantSparkles

In operation 20 years, 4 years at this location.

J.D. Collision Express opened it's doors in 2006 and has been family owned and operated ever since. We have recently opened a Second Location on Culebra Road to better serve our customers. We take pride in our repairs, customer service, and our facility.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (428)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs described as flawless and vehicles returned looking brand new. The team received high marks for professionalism, friendliness, and going above and beyond expectations. Communication was a standout strength, with customers appreciating frequent text and phone updates throughout the repair process, eliminating uncertainty and stress. Timeliness was also commended, with many vehicles completed on or ahead of schedule. Customers highlighted the seamless, stress-free experience and expressed strong intent to return and recommend the shop to family and friends. A minor improvement noted directly by customers was ensuring vehicles are protected from interior dirt during the repair process.
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"... time. Their customer service is outstanding, and the quality of their repair work is truly amazing. They are honest, professional, and consistently ..." Read more
"... while still delivering high-quality results. The repairs look fantastic, you cant even tell there was damage. They made the whole process easy and stress-free. ..." Read more
"Great work, overachieved I would say Im really happy with the results, my car looks like a new car. Awesome and thanks."
"Great communication throughout and the work done was so precise that it looked like I never was involved in an accident."
"Very satisfied with the repairs and timeliness of the updates. Thank you"
"It was ready 2 days early which worked out have my car back before the weekend"
"... service! There daily communication was awesome . They had my vehicle back to me in record time." Read more
"Quick repair. Faster than expected."
"... truly amazing. They are honest, professional, and consistently finish the job on time. It is rare to find a shop you can trust completely, ..." Read more
"It was ready right on time"
"... was always informed of any issues or delays. The open communication they have with their costumers is top tier. This is our second time bringing our cars there ..." Read more
"They overplayed and are very good with detailed information. I like that they use the text feature. I was very pleased with the communication."
"... understands the inconvenience a crash causes; however, they do everything possible to make sure you are always aware of what is going on." Read more
"Best customer service! There daily communication was awesome . They had my vehicle back to me in record time."
"I really appreciated that I was kept informed every step of the way of where my car was at during the process."

My Experience

Friendly staff, did excellent work on my Ram, staff made going to JD Collision a very pleasant experience. They made me feel like I was important. They kept me updated on my repairs several times. I am very proud of the repairs. I will recommend that shop to everyone.

My Experience

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My Experience

From the reception I received from the t I me I first walked in to the care that Joseph gave me.

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Returned Clean

My Experience

Excellent customer service! Really happy with the vehicle status notifications I received throughout the process. I can't thank the team enough for the attention to detail during the repairs. Thank you!

My Experience

Real satisfied with job done on my truck. Real professionals from the receptionist to the salesman that took care of my needs. Very truthful on the needs and pricing of my needs. Will be going back for another job to be done on my truck. Will highly recommend this company to anyone needing work done on their vehicle. Glad I went there. Thank you Joseph. Give you all the thanks for your service .

My Experience

Great job. I left for vacation the day after I dropped off my vehicle to Canada and Alaska. I had intermittent internet connectivity, but every time I had internet connectivity I received an update from Joseph. The repairs were completed a few days prior to my return and communications was easy and stress free. The repairs itself is nearly impossible to distinguish, great workmanship. I will continue to use JD Collision for any future repairs. Thanks again.

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My Experience

I think they did an amazing job on my vehicle and it looks great. I will definitely recommend them to anyone looking for a collision repair.

My Experience

Very satisfied, l will take my car back within a month to fix my door..very nice friendly Employers.

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Yes, my whole family knows where I took my car and I recommend them to everyone who will listen.

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My Toyota Prius almost looks like a new car & I could almost swear it drove better! Thank you to Mr. Díaz and his crew!

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From the time I dropped it off to the time I picked it up. I was constantly updated & given the red carpet treatment.

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Friendly and professional, absolutely would recommend

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They did a great job, recommend 1000%

Customer Service

Kept me informed the whole time they worked on my car

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My Experience

JD Collision was very professional and kept me in the loop with updates regarding my vehicle repair. I would highly recommend them.

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The best collision center in town!

Repair Quality

Joseph was my service advisor and did an amazing job keeping in touch with every step of my vehicle repair. The initial repair was didn't cover all the issues, however, once I called Joseph to let him know, he asked to bring the vehicle right back. I did and Joseph made sure everything was properly repaired. I'd recommend JD Collision to anyone wanting quality work and excellent customer service.

Customer Service

The customer service was incredible. From the phone being answered very quickly, to the politeness of the young lady answering the phone, to the consistent follow up given by Joseph. 10, 10, 10

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My Experience

Joshua gave constant updates and all the staff was wonderful to worj with and friendly.

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Joshua and all of the staff were friendly and easy to work with

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Joshua and the team were friendly and gave updates through the process

Returned Clean

My Experience

Jason and everyone that I came in contact with, was so helpful, accommodating, very kind and friendly. The work that was done looked fabulous. I would definitely recommend them to anyone needing accident repairs. This team is first rate all the way.

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