J.D. Collision Express - Culebra

4.8 (420reviews)
95%
10229 Culebra Rd,  San Antonio,  TX  78251
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Shop AssistantSparkles

In operation 20 years, 4 years at this location.

J.D. Collision Express opened it's doors in 2006 and has been family owned and operated ever since. We have recently opened a Second Location on Culebra Road to better serve our customers. We take pride in our repairs, customer service, and our facility.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (420)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, professionalism, and attention to detail. Many highlight that repaired vehicles look brand new, with several noting they could not tell any damage had occurred. Communication is a standout strength, with customers appreciating frequent text and phone updates at every stage of the repair process. Timeliness is also well-regarded, with numerous customers noting their vehicles were completed on or ahead of schedule. Customers frequently mention returning for repeat repairs and enthusiastically recommending the shop to friends and family. A minor improvement point raised directly by customers includes ensuring vehicles are protected with paper floor mats during the repair process to maintain interior cleanliness.
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"... worked with me to keep the cost reasonable while still delivering high-quality results. The repairs look fantastic, you cant even tell there was damage. They made the ..." Read more
"... overachieved I would say Im really happy with the results, my car looks like a new car. Awesome and thanks." Read more
"... time. Their customer service is outstanding, and the quality of their repair work is truly amazing. They are honest, professional, and consistently finish ..." Read more
"... way whats going on with the vehicle being repaired use top notch quality products and parts would definitely use them again if needed." Read more
"Great communication throughout and the work done was so precise that it looked like I never was involved in an accident."
"It was ready 2 days early which worked out have my car back before the weekend"
"... service! There daily communication was awesome . They had my vehicle back to me in record time." Read more
"... truly amazing. They are honest, professional, and consistently finish the job on time. It is rare to find a shop you can trust completely, but this team has ..." Read more
"Quick repair. Faster than expected."
"... the daily updates. They were very professional and completed the repair before the expected time" Read more
"... courteous nice customer service always kept in contact. Great communication. Let me know every step of the way whats going on with the vehicle being repaired use ..." Read more
"... excellent job at repairing my vehicle and I loved that I was always informed of any issues or delays. The open communication they have with their costumers is top ..." Read more
"Best customer service! There daily communication was awesome . They had my vehicle back to me in record time."
"They overplayed and are very good with detailed information. I like that they use the text feature. I was very ..." Read more
"... understands the inconvenience a crash causes; however, they do everything possible to make sure you are always aware of what is going on." Read more

My Experience

Great job. I left for vacation the day after I dropped off my vehicle to Canada and Alaska. I had intermittent internet connectivity, but every time I had internet connectivity I received an update from Joseph. The repairs were completed a few days prior to my return and communications was easy and stress free. The repairs itself is nearly impossible to distinguish, great workmanship. I will continue to use JD Collision for any future repairs. Thanks again.

My Experience

Very satisfied, l will take my car back within a month to fix my door..very nice friendly Employers.

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Repair Quality

Customer Service

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Yes, my whole family knows where I took my car and I recommend them to everyone who will listen.

Repair Quality

My Toyota Prius almost looks like a new car & I could almost swear it drove better! Thank you to Mr. Díaz and his crew!

Customer Service

From the time I dropped it off to the time I picked it up. I was constantly updated & given the red carpet treatment.

Returned Clean

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Friendly and professional, absolutely would recommend

Repair Quality

They did a great job, recommend 1000%

Customer Service

Kept me informed the whole time they worked on my car

Returned Clean

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My Experience

JD Collision was very professional and kept me in the loop with updates regarding my vehicle repair. I would highly recommend them.

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The best collision center in town!

Repair Quality

Joseph was my service advisor and did an amazing job keeping in touch with every step of my vehicle repair. The initial repair was didn't cover all the issues, however, once I called Joseph to let him know, he asked to bring the vehicle right back. I did and Joseph made sure everything was properly repaired. I'd recommend JD Collision to anyone wanting quality work and excellent customer service.

Customer Service

The customer service was incredible. From the phone being answered very quickly, to the politeness of the young lady answering the phone, to the consistent follow up given by Joseph. 10, 10, 10

Returned Clean

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Returned Clean

My Experience

Joshua gave constant updates and all the staff was wonderful to worj with and friendly.

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Repair Quality

Joshua and all of the staff were friendly and easy to work with

Customer Service

Joshua and the team were friendly and gave updates through the process

Returned Clean

My Experience

Jason and everyone that I came in contact with, was so helpful, accommodating, very kind and friendly. The work that was done looked fabulous. I would definitely recommend them to anyone needing accident repairs. This team is first rate all the way.

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My Experience

Yes im happy with my results thank you so much

My Experience

⭐⭐⭐⭐⭐This is the third time I have brought my vehicle to JD Collision on Culebra, and they have blown me away every single time. Their customer service is outstanding, and the quality of their repair work is truly amazing. They are honest, professional, and consistently finish the job on time. It is rare to find a shop you can trust completely, but this team has earned my loyalty for life. I highly recommend them to anyone needing quality collision repair!

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Repair Quality

Great experience from start to finish. My car looks better than ever. I appreciate the constant communication.

Customer Service

Returned Clean

My Experience

Great customer service! Will recommend to others.

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My Experience

Everyone was so nice and the repairs were perfect. Couldn’t even tell there was an accident! Greatly appreciate the work and care put into taking care of my vehicle. Also appreciate the transparency and updates throughout the process, thank you!

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Great service, friendly staff and amazing repair work!

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Returned Clean

My Experience

Great communication throughout and the work done was so precise that it looked like I never was involved in an accident.

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Returned Clean

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Most definitely recommend to family and friends

Repair Quality

I love that they kept communication going updated me with all details, and if there were any delays, and worked quickly. My vehicle looks new and absolutely amazing work they did.

Customer Service

Customer service was excellent

Returned Clean

My Experience

The entire team led by Mr. Joseph Martinez and supported by Nyvette in the front office provided impeccable service from beginning to end. They worked with my USAA Insurance adjuster and kept me informed every step of the way from initial drop off to pick up of my vehicle. The repair work is top notch and after only a few days the repaired vehicle looks and performs like new. Definitely a Five Star experience! I will be recommending JD Collision to all my friends and family!