J.D. Collision Express - Culebra
In operation 20 years, 4 years at this location.
J.D. Collision Express opened it's doors in 2006 and has been family owned and operated ever since. We have recently opened a Second Location on Culebra Road to better serve our customers. We take pride in our repairs, customer service, and our facility.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I appreciate that you guys kept in touch and that you got done early
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Amazing job all around, came out looking brand new, thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I really loved the experience of working with JD Collision. I was updated every single day! If I had any questions there were with the answers. Praying I never have to work with them again but if I do JD Collision is where I will go.
My Experience - 5.0/5.0 -
Awesome job thanks I would recommend you guys to family and friends once again awesome job
My Experience - 5.0/5.0 -
Excellent communication and service. Plan to bring more business this way soon.
My Experience - 5.0/5.0 -
Thank you for being patient with me during the process. It has been a trying month and I appreciate the time that was taken to speak to me about the repair even when I was frustrated. My vehicle was returned to me nice, clean and smelling like it was brand new . Thank you so very much .
My Experience - 0.0/5.0 -
Took way too long to repair my vehicle they billed for 31 hrs and claimed the 3 parts that they ordered either came in wrong or were delayed… they had my vehicle since Dec 14,2022. I had my vehicle repaired at Service King last summer and they were done in a matter of 3 wks. JD Coll didn’t want to take ownership in the delays so they wouldn’t be held responsible for rental fees. The project wasn’t managed well. My dad worked this industry for over 40 yrs and retired from Caliber Collision. He reviewed the repair summary they gave me, he agreed the delays weren’t warranted considering the extended length of time. It didn’t make sense considering the parts could’ve been ordered personally and received faster than a professional collision center could obtain them. My AC isn’t cooling properly and there are fasteners missing that I will have to bring to their attention after my dad looked over the repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was so nice and professional, especially Bree she was outstanding in assisting me and keeping me updated with my vehicle repair
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Did a great job overall but but left alot of things that need to be buffed out the clear coating left a few bubbles i was not happy about as well and things missed for my insurance claim that are needing to be resent in. I'm sure they will get it all situated and fixed and if so I can edit review.
Customer Service - 4.0/5.0
My Experience - 0.0/5.0 -
Where to start…. 1. Bree who was In charge of my vehicle did not do call backs or repair updates. 2. My vehicle was in the shop for over 4 months. 3. Every time I called to ask for updates there was a bunch of beating around the bush. 4. Upon pickup for having my vehicle for so long there was a paint chip on my brand new bumper that was put on. I was not satisfied with the time it took to repair my bumper and the customer service was horrible. Took my other vehicle to get repaired at another repair shop cause jd collisions turn around time was taking forever.
My Experience - 5.0/5.0 -
I appreciated the continuous communication sent to my phone through text. The customer service for the most part was amazing as well. Bri was extremely patient and helpful through out the entire process. I hope to receive the molding to my car soon. I’m also happy to have my car back! Thank You
My Experience - 5.0/5.0 -
Great work! Great service! Highly recommend! Car came back good as new!
My Experience - 5.0/5.0 -
My car looks brand new, I appreciate the time and effort they took on my car! There was an issue with getting certain parts for the car which caused delays, but Bree kept open communication throughout; I was well informed and she always updated me on the status and when I could expect the car to be done.
My Experience - 5.0/5.0 -
My car took longer than expected because of all the complications. When I picked up my car if I noticed anything the team was quick to take it to the back and fix it. I did realize some things were missing and not working so I spoke to Ethan. He had me take my car back and fixed the issues I saw that same day. Thank you guys for being awesome and really caring about your customers. All the staff is very helpful, friendly and eager to help with any questions or concerns. Thank you Bre, Jordan and Ethan most of all for doing an awesome job.
My Experience - 0.0/5.0 -
The name plate was not on the vehicle and the window tint on the right passenger side has been damaged. Due to a medical emergency I have not had time to thoroughly view the entirety of the repairs and will get back to you after my appraisers and I take time to view the vehicle
My Experience - 5.0/5.0 -
Very attentive from beginning to end well kept informed. Great experience from all the staff there especially the Service Advisor Rey and Manager Ethan. I highly recommend this center to all my friends and family. Thank you all