Jeff Wyler Collision Center-Fairfield

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I want to it was a long road to getting my car and also a little stressful. Dealing with other sorts,i got support,and assurance 😒 everything will be fine.i also got a friend that help me. Brent and his marvelous team.god bless you all.i now happy with my car.

Customer Service - 5.0/5.0 -

I have dealt with sales, service and now collision. Thank you Nissan family. Lillie Jones-Thomas 😄 😄 😄 😄 😄 😄 😄

My Experience - 5.0/5.0 -

I thank you and your team for being so caring and kind on my behalf I also thank you for doing such a great job on my Nissan I'm very happy and thankful for the greatjob that you and your team has done

My Experience - 5.0/5.0 -

I loved the way my car looked! Thank you so much!! and it was super shiny and clean afterwards!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Highest regards and appreciation for the professionalism and communication of PJ (I can’t recall his last name). I believe he is the manager.

Customer Service - 5.0/5.0 -

Compliments to manager PJ for his professionalism, courtesy, and communication.

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

Oil stains were left on upholstery, pieces weren't fit back in place. Carpets weren't pushed in all the way. Brand new back hatch handle came apart the first time we closed the back hatch

Customer Service - 1.0/5.0 -

They never called back when they said they would. Very poor communication about what was going on with the vehicle. Told at one point to call for a pick up time. Called for the pick up time and was told the car wasn't ready yet. Would be at least another week. It was actually another 3 weeks.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

very professional and great communication.

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great experience

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

I thought because I brought it back to the company that I got it from I will be taking care of, but I wasn’t. I got the car there. The guy who I talked to wasn’t there when I dropped it off. I left the claim number. Got my rental fast forward two weeks they call me and say my car is done I said what did you fix everything that was wrong with the car he said the insurance company said to buff the car so the guy called me and said my car was ready. I went to the body shop to pick up my car and the side panel that is messed up wasn’t fixed on my car. The only thing that I feel happened to my car was they washed it and the insurance company gave them $250 but they did not fix the problem that was with my car, I showed it to the supervisor when I got there to come and pick up my car after they said the repair was done. The repair was not done. I showed the supervisor what needed to be fixed he said I had to ok with the insurance company because they will not do free labor I said OK I understand I got it approved by the insurance company. I called them left a message to see if they could do the proper work. It has been two weeks and I have not gotten a call back I don’t have time to keep going back-and-forth trying to beg someone to fix my car the brackets that are messed up on the car or on my side panel. The only damage that was done on my car was on the side back panel not the bumper that they buffed because the insurance company told them to is what was told to me. I’m very dissatisfied. The insurance company said if they’re willing to fix it, they will pay. I just had a death in my family a week ago so I just left the situation alone but since I keep getting a message to review my experience, I feel I should let y’all know that I was treated poorly and the job that was supposed to be done on my car was not done. They got paid $250 to wash my car and it took two weeks for them to return it after a wash. I told them I could sit up here why they put the proper things on my car so the gap can be closed, but I’m guessing that they refuse to do it because no one has gotten back to me like I said it’s been two weeks.

Customer Service - 0.5/5.0 -

Did not fix my car properly or communicate with me to know the real damage of my car they took the word of the $250 that the insurance company offered me first I refuse because I wanted to work done just for my car to get washed for $250

Returned Clean

My Experience - 0.0/5.0 -

The sensor that reads the outdoor temperature was damaged in the accident and wasn’t repaired.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 1.5/5.0

Repair Quality - 2.0/5.0 -

Slow. 5 weeks for a repair on my 350z quarter panel.

Customer Service - 2.0/5.0 -

Not proactive

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

This is the 2nd time in less than 6 months I had to have my Honda Civic repaired. My car looks like it had never been wrecked! Brant was so easy to work with! Kept me Informed about what was happening with my vehicle! The lady at the front desk was awesome also! Very friendly and helpful

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 1.5/5.0

Repair Quality - 2.0/5.0 -

Had to call to get updates. When the car was ready found out that a new employee had accidentally put tire shine on the appliqués on my vehicle, which caused me to have to pick up my vehicle two more days later after it had already been there for almost four weeks.

Customer Service - 2.0/5.0 -

Had to call myself to get any updates regarding insurance or how the repair was coming along. IE if parts were ordered, estimated ready date, how insurance claim was going.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean