Jeffrey Automotive Group Inc.
Jeffery Automotive is a full service collision and mechanical repair facility servicing all makes and models. We have been serving our community since 1985. Our goal is to provide high quality repairs on a timely matter. We work with all insurance companies on handling all claims. We also provide communication throughout the repair process including text and email messages with vehicle owners. We also provide free loaners to customers that don't have rental coverage on there policy.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Great Service & Appreciate The Updates!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Job
Customer Service - 5.0/5.0 -
Appreciate The updates
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
No, you painted my car two different colors and wanted me to sign off it
Repair Quality - 0.5/5.0 -
When I picked up my car, my bumper and the car was two different colors
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The best place for my Mdx for repair and all the maintenance
My Experience - 5.0/5.0 -
Thank you for fixing my car so soon and understanding that I was without a car because I had no rental covered during this time
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
They were polite, fast, and I was very appreciative of them
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Feels good to have my car look good again
Customer Service - 5.0/5.0 -
Worked really hard to get car back to me as quick as possible
My Experience - 0.0/5.0 -
Below are points where I feel Jeffrey fell short and I am unsatisfied: 1. Communication: I was told verbally by Doug and by the automated email updates that my vehicle was on track to be ready by 4:00 on Wednesday 11/12. The morning of 11/12 I called Jeffrey and was told that it would not be ready that day. After speaking with Andrea she communicated the reasons and that it would be ready by 4:00 on 11/13 and that I would receive a call during the day on 11/13. I did not receive a call until 4:58 pm from Beth on 11/13 notifying me that the vehicle was ready for pickup. When you have to make accommodations and take time away from work to pick up the vehicle I find it unacceptable to not provide a solid date/time for pickup. 2. Follow through was not good. I communicated with Doug after the initial estimate via email about my concerns of using a reconditioned wheel and how that would work with a lifetime warranty because being that tires are rotated there is no way to prove what wheel was replaced. He told me he would have to think of a way to mark it and get back to me. He never did. If anything was ever done to remedy my concern, it was not communicated to me. 3. Workmanship - mechanical damage was found on the car - a bent passenger side lower control arm. That was repaired and the vehicle received a four wheel alignment; however, I can hear a droning noise from the passenger side front wheel when at highway speed. I am concerned that the wheel bearing may have been damaged during impact. Also - fitment of the replacement fender is not to OEM level - I can identify panel gaps that are inconsistent. Lastly - the passenger rear door does not appear to be aligned properly. When standing behind the car I can visibly see the inside of edge of the door because it is protruding from the side of the car. 4. I would also like to point out that nobody went over the work completed when I picked the vehicle up. I feel if body work is completed to a vehicle somebody should go over the work completed with the customer. Vehicle service does this when you bring the car in for mechanical work, why does the body shop not do this?
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
See feedback that was already submitted via link that was already sent.
Customer Service - 2.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
Car has a distinct noise, since I started it in your lot. No one there to speak with, also wasn’t able to speak with anyone at time of pick up🤷🏻♀️
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
So far so good. Everything seems to be great. I've always had great service at Jeffery Honda service and body shop. Thank you.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good work! The fit and finish, body panel gaps, etc are as good as new!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Final charges were $2,000 more in parts than estimate. While this can happen, the labor charges only went up $150 and the material charges went up $100. This seems odd. The work completed was great and my car looks brand new again.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Overall very satisfied. My only disappointment was little communication. If needed I'll definitely go back and recommend to others!
Repair Quality - 5.0/5.0 -
Quality was excellent. So was overall repair time.
Customer Service - 4.5/5.0 -
In person contact at estimate and pickup were outstanding. Communication between was almost non-existent.