Jenkins Collision Center
In operation 24 years, 21 years at this location.
WE REPAIR ALL MAKES AND MODELS, AND WE WORK WITH ALL INSURANCE COMPANIES.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
While I am grateful that my vehicle was completed earlier than expected, I was very dissatisfied with the communication throughout the repair process. Until approximately 48 hours before completion, I was repeatedly told that my vehicle would not be ready until July 15. In fact, I asked multiple times whether there was any possibility of it being completed earlier, and I was never given any indication that an earlier completion date was possible. As a result, I planned around the expectation that I would be picking up my vehicle on July 15 and not a day sooner. While having the vehicle ready early was certainly a pleasant surprise, the lack of communication created significant logistical challenges for my family. Our vehicle was more than three hours away from home, and coordinating the return of a rental car, arranging transportation, driving with a child, and balancing work obligations required advance planning. Had we been informed that the completion date could potentially move up, we could have prepared accordingly. What was most frustrating was the apparent lack of understanding or empathy for our situation. Our accident occurred in Ocala, but we live more than three hours away, making this a much different experience than it would be for a local customer. Better communication regarding the repair timeline and possible changes would have made a significant difference in our overall experience.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0 -
TOOK TOO LONG FOR REPAIRS TO BE COMPLETED.
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Staff was very helpful with everything.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was very kind & professional great service & evrryone smiles
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
I would feel more confident given a higher rating once the staffing model is up to par
Repair Quality - 4.5/5.0 -
Repair looks to be done very well
Customer Service - 5.0/5.0 -
The staff were excellent
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Very professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
We were promised repairs would be completed in 10 days and we didn’t get our car until 5 weeks later. After the part that was delayed was received, they realized they needed to order another part that resulted in further delay in the repair. This caused a financial burden to us since we had to pay for a rental out of pocket. Only after complaining were we offered a loaner for the last 10 days.
Likely to Recommend - 5.0/5.0 -
Would definitely recommend Jenkins Collision. Repair quality was EXCELLENT
Repair Quality - 5.0/5.0 -
My car looks fabulous!!! Not one hint of there ever being any damage. Super repair !!!
Customer Service - 5.0/5.0 -
Tina was just wonderful. Regularly let me know the status of the repairs being done, helped me schedule with Enterprise - so professional!!
Likely to Recommend - 4.0/5.0 -
Took too long
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My wife picked up her car and said Jenkins made the car whole again. It looked like the day she brought it home. Thank you for the time job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a beautiful and fast job. They kept us posted through the whole process.
Customer Service - 5.0/5.0 -
Great job, staff and we were keep informed all through the process.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Professional and courteous staff; beginning with Mr. Telvin.
Repair Quality - 5.0/5.0 -
Thank you to the following employees, Stacy, Glen the tech Jared and Telvin. This team were outstanding providing great customer service and kept us informed on the status of the Vehicle.
Customer Service - 5.0/5.0 -
See previous comments. The repairs were done in a timely matter and the job done right.
Returned Clean
Likely to Recommend - 3.5/5.0 -
I might recommend it to my friends.
Repair Quality - 3.5/5.0
Customer Service - 3.0/5.0 -
Because the repair took too long. While other repair shops only need a week, you require three or four weeks—that's why I'm dissatisfied. Also, some minor details weren't fixed by you.