Jenkins Collision Center

Likely to Recommend - 4.5/5.0 -

The 9 is only because it took so long.

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0 -

Everyone was professional and very responsive. But I dropped my car off on Monday and it took several days for them to order the new door which caused me to have to pay for a rental car extra days. I was also told the repair took so long because they had a repair person out. other wise they did a steller job on the repair.

My Experience - 5.0/5.0 -

This repair was estimated at 5 days (insurance and paint issues) but ended up being just over 3 weeks however the final result looks good.

Likely to Recommend - 4.5/5.0 -

time estimated was not realistic??

Repair Quality - 5.0/5.0 -

Repair quality is excellent but 3 weeks to do was twice as long but insurance company had say so on parts delay

Customer Service - 5.0/5.0 -

John was great and patient with me

Returned Clean

My Experience - 0.0/5.0 -

I feel like the repairs done to my car was good, (10) but the customer service part was not a good experience. It took 30 days to get my car done. It was difficult to get an update on the progress of the repairs. It took 2 weeks to get someone to let me know the progress of the repairs. I just feel they should of kept me up to date more. I always had to call to check on my car. Then I put a phone call into the Manager , then Brittany called and told me my car was almost done. Then I was called 2 days later and was told to come and pick it up. Thank you Deborah

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Grat job!!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 3.0/5.0 -

The front safety sensors are not working, so I am unable to use the cruise control. I have to bring my car back in to get this repaired

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 2.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Taking your vehicle here you have no worries about the repair being done correctly with the right parts in the right mechanics!!!! thank you thank you thank you!!!

Repair Quality - 5.0/5.0 -

They kept me up-to-date with what was going on with my car by texting me back-and-forth even the lady that answers the phone Stacy I believe is her name was fantastic. They did the job efficiently correctly and any good amount of time. They were really very good very very good.

Customer Service - 5.0/5.0 -

Again, same as the last comment very efficient kept me up-to-date. All of them were extremely polite again thank you thank you thank you.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Glenn was the consummate professional with the right amount of personal touch.

Customer Service - 4.0/5.0 -

Nice and to the point business. Could warm up a bit but it was not a huge concern.

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

When dropped off JHC said the repair would be approx 2-3 days to complete.i was with out my vehicle for 22 days which I had to pay out of pocket over 200.00 for my rental.

Customer Service - 4.0/5.0 -

Just the accuracy of the communication

My Experience - 5.0/5.0 -

The staff did a super job on the repair of my car, including the clean-up and wash! Your employees were pleasant, courteous and professional. An extra shout out to John Miller. This was a job well done! Receiving updates on the status of my car was very helpful as well.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Jenkins collision did a super job on the repair/replacement work of my car, including the clean-up work. The employees were very pleasant, courteous and professional. An extra shout out to John Miller. Candace

Customer Service - 5.0/5.0 -

Jenkins collision did a super job on the repair/replacement work of my car, including the clean-up work. The employees were very pleasant, courteous and professional. An extra shout out to John Miller. Candace

Returned Clean

My Experience - 5.0/5.0

My Experience - 0.0/5.0 -

I was told car would take a few days. Later was told that due to some parts not arriving it would be a day or two longer. Then received an email from your system saying it would be another week. Then received a call that it would be ready later in the day. s you can imagine this type of information is not well received. I never was able to plan other activities with any degree of certainty, basically never could plan anything I think being in this business deliveries would be something you have control of so you can plan the work activities in your shop.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I like the job you did with my vehicle, but, there are a few things that need to be corrected that I noticed. They're minor issues, but they need fixing.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were very helpful, and they made sure the repair was done right.

Customer Service - 5.0/5.0 -

Very friendly customer service.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great repair and paint

Customer Service - 5.0/5.0 -

Stacey kept me updated and was very professional

My Experience - 5.0/5.0 -

When I first walked into the office, I was overwhelmed about my damaged car. The man at the counter explained the process. Then, another man marked the damaged areas on my car they would be repairing. They called the car rental company to pick me up. My car was ready in less time than they originally stated and my car looks like new.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I appreciated all of the text messages that kept me informed about the progress of my repairs. The car was new before the accident and looks like new again.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The whole team did a wonderful job on my car. Thank you for taking care of her!

Customer Service - 5.0/5.0

Returned Clean