Johnson Auto Body

4.9 (2,023reviews)
100%
821 H & R Drive,  Knightdale,  NC  27545
See Photos
Instant Estimate
Book Appointment
Bot
Shop AssistantSparkles

In operation 30 years, 26 years at this location.

Johnson Auto Body is a family owned collision repair business that's been serving our Knightdale community and surrounding area since 1996. We're super friendly, do excellent work and try to make the repair process as easy as possible. We work with all insurance companies and set up rental cars too. All our repairs come with a lifetime warranty as well. Stop by for a free estimate today!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (2,023)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new or even better than before. The staff is widely recognized for being courteous, professional, and genuinely caring. Communication stands out as a major strength, with customers appreciating regular updates via calls, texts, and emails throughout the repair process. Many highlight the seamless handling of insurance coordination and the added touch of vehicles being detailed and cleaned before pickup. A few customers noted delays in completion times and isolated concerns about reassembly quality or communication gaps, as mentioned directly in their feedback. Overall, the shop earns strong loyalty, with many customers returning multiple times and enthusiastically recommending the business to friends and family.
AI-Generated from reviews written in the last 12 months
Select to learn more
"... superb! They did everything they said they would do. The customer service was outstanding & they really made me feel they appreciated my business. We have ..." Read more
"... had a great experience with this shop. They did an excellent job repairing the collision damage and the paint matched perfectly. My car looks like new again. ..." Read more
"Johnson Autobody goes above and beyond for customers! They did a great job with my car and my parents car. They obviously care about their customers and know ..." Read more
"... business with Johnson Auto Body and Im always pleased! From the customer service to the actual body work. They really take pride in the work that they do. ..." Read more
"It was definitely above and beyond that your staff not only did superb work, but they also cleaned out the interior of my vehicle and washed it as well! ..." Read more
"... body work. Car issues are always stressful for me. I was kept informed every step of the way about the progress, any delays or issues. They even kept intouch ..." Read more
"... estimate all the way through the repair and completion. We appreciated the communication and updates and also help navigating the insurance company. Were very ..." Read more
"... had worry about the stage of the repair, because updates were coming constantly." Read more
"Excellent communication throughout process. Staff were pleasant to deal with. My car looks great."
"Johnson was so communicative and helpful with the repairs. They made sure I knew what was happening and that ..." Read more

My Experience

JAB was able to evaluate the damage to my car quickly and get me in for repairs ASAP! On top of that they completed repairs quicker than stated. I’m so happy with the service!

My Experience

Completely satisfied and have been a return customer now 3 times. Wouldn’t use anyone else. Thanks for everything.

My Experience

It was beyond all my expectations. The car looks brand new. Thanks for all the hard work you all did to make my car look brand new.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

3rd, maybe 4th time I have had to use Johnson Auto Body and have been 100% delighted each time. They are not mechanics, they are artists.

Likely to Recommend

Repair Quality

Customer Service

Repair was delayed due to parts availability.

Kept me Informed?

Yes

Ready on Time?

No

My Experience

They were very flexible on scheduling. Repair work was completed faster than the original estimate. The car looked great after the detailing too!

Likely to Recommend

I tell everyone of the great service at Johnson Auto Body.

Repair Quality

If I could rate you over a 10, I certainly would-Everyone there made my experience easier on me, just having my first fender-bender-and I am old so it was hard to take. I cannot find enough kind words to say in this little survey. Everyone from the Sec'y to Claims to everyone else who works in the office and of course those who do the actual repairs--great job and to Zac who did my detail--my car now looks and drives like a new Toyota, it is 14 yrs old ! Zac removed all the tree sap and did detail both inside & out. Thank you to John for the frequent updates. Y'all are outstanding!!!!Best wishes to all Lavonne

Customer Service

Super !!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service delivery

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

none

Repair Quality

none

Customer Service

none

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job!

My Experience

Ryan keep me updated on my car repairs. I appreciate that since it took 11 days but I knew I had not been forgotten. I appreciate all the respect and kindness I got from everyone

My Experience

Very coordinated, car clean, good job.

My Experience

Kept me advised often of the progress. Looks great.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

It looks amazing and I feel like I have a new car.

Customer Service

Johnson was so communicative and helpful with the repairs. They made sure I knew what was happening and that I was caught up to speed. The work is great. And I am so happy to have my car back.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Happy for your work Thanks

My Experience

Job was well done. Thank you very much

My Experience

Likely to Recommend

Repair Quality

Customer Service

Staff was very communicative and friendly, definitely a good choice of shop to work with!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Ryan was amazing. He kept me up on all the updates on my repairs and was always kind and patient. I am very pleased with my experience with Johnson's Auto. They did an awesome job on my car! Teresa Parrish

Likely to Recommend

Repair Quality

Customer Service

I was extremely satisfied and was so impressed with Ryan. He kept me up on all repairs and any delays and was always so kind and reassuring.

Kept me Informed?

Yes

Ready on Time?

Yes

1 - 20 of 2,023

Auto body shops nearby

view more shops in: Knightdale  |  27545