Joseph Cadillac & Subaru

4.9 (2,098reviews)
97%
7600 Industrial Road,  Florence,  KY  41042
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Shop AssistantSparkles

In operation 48 years, 39 years at this location.

Quality Repairs at a Competitive Price! Repairing All Makes & Models! Indoor Estimating Bays!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (2,098)

My Experience

Richard and Rick in the body shop office are easy to work with and did what they said. While I’ve only have had my car back a day it looks as good as new. It looks like top notch work. Thank you.

My Experience

I will always bring my cars to have them worked on, because you have always taken good care of us

My Experience

The guys said 3 days and delivered in 3 days. I was always greeted with a smile. I hope that we don't need your assistance again, but it's nice to know that you are there if we need you. Hand was from now on.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Took longer than expected but the results look good.

Customer Service

Never actually dealt with the collision center. I wunt thru Chris the service manager. He is top notch and does everything he can to please the customer.

Returned Clean

My Experience

Took way lonher then was told. End result car looks good but had several mishaps which took longer to get car back

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Repair looks fine and they kept us informed on the progress.

Likely to Recommend

Repair Quality

Customer Service

From what I can tell so far, the repair looks very good. I noticed a few little blemishes that were most likely there before but in the same area and they were not repaired. It seems that since you were working on the rear quarter panel already, that it would have been easy to take a few minutes and repair those. I guess I can understand that you only repair the damage from the accident, but it seems foolish not to take care of small blemishes in the same area. Thank you.

My Experience

Richard was a know it all and wouldn’t listen to my concerns and thoughts

Likely to Recommend

Repair Quality

Customer Service

My Experience

Working with Mike was a very satisfying experience.

Likely to Recommend

Absolutely would recommend.

Repair Quality

Customer Service

The customer service rep at Joseph Collision was excellent.

My Experience

No need to contact me. The body shop does great work and overall I am satisfied with their service. Dealing with Richard in the office is where the headache lies. I've had 2 cars getting body repairs after wrecks there since April, and neither experience with him was great.

My Experience

It was completed much sooner than expected. I was pleased with the service I received.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Quality repair. I like the communication as the repair goes along!

My Experience

My Experience

Likely to Recommend

Repair Quality

Jeff was great.

Customer Service

Returned Clean

My Experience

My wife and daughter were the contact people for this repair work. Each of them had heated confrontations with Collision Center staff over repairs that were repeatedly delayed and took twice as long as promised. And at pick up the car had electronic problems from not being properly reprogrammed or tested. Even the insurance provider lost patience with Joseph's continual delays and pulled their rental car. Personally, I have only had positive experiences with Joseph Cadillac during my years of association. But my wife and daughter will no longer deal with your company.

My Experience

The automated system that sends updates about the vehicle status needs to be revised. We would get an email saying the vehicle is near completion then the next day get another update saying it was pushed back a week. This is confusing and frustrating when you are waiting for a vehicle to be done. The repair and the courtesy of staff anytime we spoke or when we called about the update were great. The only issue is how that automated email works.

Likely to Recommend

Repair Quality

Customer Service

My Experience