Caliber - Walton

4.9 (842reviews)
98%
12909 Frogtown Connector Rd,  Walton,  KY  41094

In operation 29 years, 3 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (842)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional customer service, with staff being described as friendly, professional, and accommodating. The quality of repairs receives high marks, with many noting their vehicles look brand new or better than before the accident. Communication stands out as a major strength, with customers appreciating regular text updates and proactive information sharing throughout the repair process. Timeliness is generally positive, with many repairs completed on schedule or even ahead of time. The front desk staff receives particular recognition for being helpful and knowledgeable. While most experiences are overwhelmingly positive, some customers noted concerns about extended repair times and occasional communication gaps during longer projects.
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"Caliber Collision did an amazing job on my car! The staff was so friendly and knowledgeable and got ..." Read more
"Everyone I encountered was genuinely friendly and customer focused."
"I found, both, the adminstrative staff, as well as the technician that completed the repairs ..." Read more
"Staff very friendly and knowledgeable. They made me feel very comfortable with their service. ..." Read more
"Everything looks great. From day one to completion, I received texts keeping up to date on progress. Couldnt ask for better ..." Read more
"Many text messages. Also always available to give information when I called to check. All communication ..." Read more
"Communication was outstanding."
"Communication was excellent. They kept me informed and I never had to call to ask for an update."
"... the entire process when i received my vehicle back, they were very informative and proactive with informational updates as well throughout the entire ..." Read more

My Experience

Great job on car. Associates very helpful. Nice experience.

My Experience

Tonya at the front desk was informative and a delight to talk to. Trisha, the estimator, was great to work with. She kept me informed throughout the entire process. Her updates were awesome.

My Experience

My Experience

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My Experience

Great service and completed in a timely fashion.

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The guys at Caliber did an awesome job with our Ram.

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My Experience

Great job. Friendly staff

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Returned Clean

My Experience

Staff were very friendly, knowledgeable, and helpful Process was very efficient Repair was well done Communication was excellent

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Repair Quality

Front desk and estimator staff were excellent Good communication

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Returned Clean

My Experience

Drop off was easy to schedule and the check in process was seamless. Tonya that helped me was truly amazing. She was very knowledgeable and helped me feel confident in all my options. I truly appreciate the experience as this has been a stressful situation and caliber made it as easy as possible for me.

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I've used you guys multiple times now and everytime it's been great.

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Returned Clean

My Experience

Staff was amazing and I got complete details on my repair!

My Experience

On time as promised

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Very professional service

Repair Quality

Good job

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Good support

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Repair Quality

Great job on my car. Front desk ladies were so helpful and friendly.

Customer Service

Job went like clockwork

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Repair Quality

I picked up my BMW from Caliber Collision and I could not be happier with the results. Mike’s Car Wash damaged both of my rocker panels from their car wash, and Caliber Collision restored them to like new condition. The paint match is excellent and the quality of the repair is outstanding. The entire process was smooth, the work was completed quickly, and the staff kept me informed along the way. It is hard to tell the car was ever damaged. Thank you to everyone at Caliber Collision for the outstanding workmanship and customer service. I would gladly recommend Caliber Collision to my friends, family, and anyone looking for high quality auto body repairs.

Customer Service

Returned Clean

My Experience

This is the 3rd time we have had to have body work done on different vehicles, and all have gone to Caliber. Everytime we have been completely satisfied! All employees we have dealt with this time at the Walton location have been extremely personable and helpful!

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My Experience

Great job on our repair, and it was completed quickly. Very easy to work with, and the entire staff was extremely friendly. Will definitely recommend to anyone looking for auto body work.

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Repair Quality

Great hard working people that got the job done quicker than expected. Kept us updated on progress. 100% satisfied!! Thank you Caliber Collision is Walton Ky. Your the best!!

Customer Service

Repairs were done correctly and done quickly on our F150. Thank You Caliber Collision in Walton Ky!

Returned Clean