Caliber - Walton

4.9 (876reviews)
98%
12909 Frogtown Connector Rd,  Walton,  KY  41094

In operation 29 years, 3 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (876)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, with many highlighting that repairs were completed to an outstanding standard - often leaving vehicles looking brand new or better than before the accident. The team received high marks for professionalism, friendliness, and genuine care for customers. Communication was a standout strength, with frequent text updates and proactive phone calls keeping customers informed throughout the repair process. Many appreciated the seamless coordination of rental cars and insurance processes. Timeliness was largely positive, with numerous customers noting their vehicles were completed ahead of schedule. A few customers noted areas for improvement, including occasional delays in repairs, limited proactive updates in some cases, and minor quality details that required follow-up visits.
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"... like new condition. The paint match is excellent and the quality of the repair is outstanding. The entire process was smooth, the work was completed ..." Read more
"Excellent service, excellent work, excellent communication. Best experience Ive had in years!"
"The front of my car looks great! You would never know that it had been damaged in an accident."
"... When the first replacement hood arrived, they were not satisfied with the quality and ordered a new one right away. Great communication throughout the process." Read more
"... most part there were big things taken care of, but there were small scratches that didnt get taken care of, then some other paint stuff, and then a chip in ..." Read more

Likely to Recommend

Repair Quality

When putting the panel back on , they scuffed up the piece they were attaching it to. They did offer to take it in back and redo it , but I let them touch it up instead because of my rental. I would have had to contact the insurance company and get it extended etc. They touched it up pretty good. So far I am satisfied with it.

Customer Service

Returned Clean

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Repair Quality

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My Experience

Felt like a brand new car!! Great job on everything!

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Already have.

Repair Quality

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Great customer service. Constant update texts on the repair status. They always answer their phones.

Returned Clean

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Returned Clean

My Experience

Very happy. Honestly I don’t know if I would have chosen you in my own. I have always used smaller, local, shops with people I have relationships with. I would have, unreasonably, been shy about a franchise. Was I ever wrong! I went with you for the benefit of being in my insurance preferred list. I discovered that you operate with all the friendliness and professionalism of a more local shop - but also bring all the modern resources and communication. Very nice. Will definitely recommend to friends and family.

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Repair Quality

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Repair Quality

looks just like before the accident, did an awesome job!

Customer Service

polite staff and great customer service

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Repair Quality

Customer Service

The receptionist was so friendly and nice. She kept calling me sweetie and honey. She made the introduction to CC so smoothly. She deserves a commendation.

Returned Clean

My Experience

Great people, outstanding work, and I was kept informed on how things were going from start to finish. I couldn’t ask for better service and I highly recommend Caliber Collision.

My Experience

Very quick and easy to get my truck fixed. They were helpful with any questions I had.

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Repair Quality

Customer service was great, friendly and informative. I received notifications throughout the process!

Customer Service

Customer service was great! Trisha was great & kept me up to date throughout the process!

Returned Clean

My Experience

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My Experience

Everyone from the beginning to the end were all very helpful, friendly and professional. I will always take my cars to Caliber anytime. They always keep me informed and their work is top notch!

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Repair Quality

Had some minor damage to the passenger side of my wife’s car and caliber got the car in and out faster than what was originally quoted and made it look brand new again.

Customer Service

Returned Clean

My Experience

Great experience. Took a long time, but satisfied with the repair.

My Experience

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