Caliber - Mitchell

4.6 (3,807reviews)
92%
4080 Rev Dr.,  Cincinnati,  OH  45232

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
GM
I-Car

Reviews (3,807)

Customers say
Overall Customer Satisfaction
Customers consistently praise the excellent customer service, with staff members providing outstanding communication through regular text updates and daily progress reports. The quality of repairs is highly regarded, with many noting their vehicles look brand new or better than before. Timeliness varies, with some repairs completed ahead of schedule while others face delays due to parts availability. Customers particularly appreciate the thorough cleaning service, professional staff attitude, and the convenience of rental car coordination. Areas for improvement include better initial communication about timelines, more consistent quality control checks before vehicle return, and addressing occasional issues with parts availability delays.
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"The car looks really good. All the repairs were so well done that you can never tell. They also deep ..." Read more
"My car looks absolutely perfect. Thank you so much for making it look like nothing ever happened. And ..." Read more
"My car looks better than new!"
"Their work looks like the truck came off the Showroom Floor."
"Looks like the accident never happened"

My Experience

I am very happy with the service that was done on our car. A special Thank You goes out to Will, he helped me so much of keeping me updated and any questions I had about our vehicle. If we ever need body work done, we will be there. Keep up the great work Will

Likely to Recommend

Would definitely recommend

Repair Quality

Everything is great, Will was wonderful to work with, he kept me updated on everything. Keep up the great work Will

Customer Service

Returned Clean

My Experience

My car looks like new again, I am so pleased. Didn't take as long as I thought it was going to. Everyone was very friendly especially Eric Edmondson who took very good care of everything.

My Experience

My Experience

Thank you for your professionalism and a timely restoration of my vehicle

My Experience

Thanks for taking such great care of me! My car repairs look brand new. I really appreciate you accommodating my request to not clean my car. I would recommend Caliber to anyone!

My Experience

I truly appreciated the almost daily updates on the progress of my vehicle and the professionalism of my tech Will.

Likely to Recommend

Repair Quality

Under engine splash shield came loose after 10-15 miles of freeway driving and started dragging on the ground. Only 2 of the clips found when I was lying on the side of the highway trying to fix it.

Customer Service

Will has been good to work with.

Returned Clean

Likely to Recommend

Repair Quality

They were very knowledgeable and did a great job explaining in detail about parts and the process. They did a great job keeping us informed of everything along the way until completion. I was very pleased with how things went.

Customer Service

My Experience

Good communication!

My Experience

The repair work was great!

My Experience

Ryan was awesome! Our jeep looked great when we got it back.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

I ranked caliber collision customer service an 8 because, they removed mud flaps from my car. Completed the repair with only 1mud flaps. I was told I would receive a call once the mud flaps once the shipment comes s in. I haven’t received a call.

Returned Clean

My Experience

Everything went great! I was kept updated on the progress of my jeep throughout the repair process.

Likely to Recommend

Repair Quality

Professional staff that kept me updated on my car’s progress throughout.

Customer Service

My Experience

Angelo was awesome.He kept constant contact with me on updates about my car. He always greeted me with a smile and a great handshake. He went above what was expected. Great customer service!!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Angelo was terrific. He was in constant communication with me and my insurance company. Car looks terrific. Great Job

Customer Service

Same as before

Returned Clean

My Experience

I thank everyone at caliber for your kindness consideration I fixing my trucks i appreciate each an everyone thanks a million

Likely to Recommend

Repair Quality

I would recommend you guys to anyone that needed their car repaired thanks again fir doing a good job

Customer Service

I would recommend you guys to anyone that needed their car repaired thanks again fir doing a good job

Returned Clean

My Experience

I was lucky that they were able to take care of my vehicle when I had dropped it off and they have done a pretty good job and the manager was very helpful and the lady who first helped me and my wife she was very helpful to us in understanding how your company would handle everything so I definitely appreciate everything that they have done and I would recommend them to a friend thank once again

Likely to Recommend

Repair Quality

They done a great job on my truck and the lady who works at the front desk was very helpful making sure we had all the right information and that if I needed anything else…

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Caliber Collision did an amazing job repairing my car. Angelo and team communicated every step of the way and were fast but diligent on my repair.