Caliber - Hamilton
1540 Millville Rd,
Hamilton,
OH
45013
USA
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Ford
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional communication throughout the repair process, with frequent updates keeping them well-informed. The quality of repairs receives high marks, with many noting their vehicles look brand new or better than before. Staff professionalism and friendliness are repeatedly highlighted, creating a comfortable experience during stressful situations. Timeliness is generally strong, with many repairs completed ahead of schedule. The detailing service and cleanliness of returned vehicles earn particular appreciation. While some customers experienced delays due to parts availability or weather, the transparent communication helped maintain satisfaction. A few isolated issues with incomplete repairs or minor quality concerns were noted, but the responsive customer service in addressing these problems demonstrates commitment to customer satisfaction.
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Service Quality
"Great communication before, during & at pick up. The detailing was top notch!"
"Quick response time, great communication and the work on our car looks great!"
"Easy Process, Great communication, and the repair work is nearly flawless."
"Car looks brand new"
"One could never tell that it had been repaired"
"Ready a few days prior."
"Car was done before the promised time"
"... quality of your work, but a 4 for how long it took. What should have been 7-8 days for a minor job turned into 23 days after 7 delays. I realize some of the issues were the fault of your ..."
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"It was actually ready a few days early"
"Done 2 days early"
"Great communication before, during & at pick up. The detailing was top notch!"
"Quick response time, great communication and the work on our car looks great!"
"The text updates were all very helpful and never stopped to a point where I wondered whether ..."
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"The communication was the best part of the whole situation. Im very satisfied with the ..."
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"Staff is always acknowlegable and friendly. The text updates are so nice! We have brought our cars to Caliber for many years ..."
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Vivek
(Hyundai owner)
reviewed 7/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Douglas
(Lincoln owner)
reviewed 7/27/26
My Experience - 5.0/5.0 -
The paint match was awesome!
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Janifer
(Kia owner)
reviewed 7/22/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Ally, and Eric and fhe staff were AMAZING
Whitney
(Ford owner)
reviewed 7/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Darin
(Chevrolet owner)
reviewed 7/14/26
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Toluwalope
(Cadillac owner)
reviewed 7/9/26
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.0/5.0 -
Main front desk staff very unfriendly. Poor customer relationship skills and attitude
Returned Clean
Cody
(Chevrolet owner)
reviewed 7/8/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Hannah
(Chevrolet owner)
reviewed 7/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Wayne
(GMC owner)
reviewed 7/4/26
My Experience - 5.0/5.0 -
They done a great job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was a 10
Customer Service - 5.0/5.0
Joseph
(GMC owner)
reviewed 6/29/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Easy Process, Great communication, and the repair work is nearly flawless.
Customer Service - 5.0/5.0
Connor
(Nissan owner)
reviewed 6/29/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Savannah
(Honda owner)
reviewed 6/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
John
(Honda owner)
reviewed 6/23/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great. The process was smooth. No complaints.
Customer Service - 5.0/5.0 -
Customer service was strong.
Returned Clean
Betty-A-&-Charles
(Lincoln owner)
reviewed 6/22/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Emily
(Kia owner)
reviewed 6/18/26
My Experience - 4.8/5.0 -
They were friendly and professional. Kept me informed on progress. Did an amazing job on the repair, I can't tell I was ever rearended.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Unknown
(Chevrolet owner)
reviewed 6/18/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Vasilli
(BMW owner)
reviewed 6/17/26
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0 -
They did not fully clip the driver door trims in and rear bumper.
Customer Service - 3.0/5.0 -
Good communication
Returned Clean
Danielle
(Honda owner)
reviewed 6/16/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Love the team there, have worked with the multiple times and should I need repairs again I will choose this caliber location time and time again
Customer Service - 5.0/5.0 -
Kind, considerate, caring and informative team at this location, have worked with them on more than one occasion and they are my number one choice for repairs
Returned Clean
Kara
(Lexus owner)
reviewed 6/16/26
My Experience - 5.0/5.0 -
Faith was awesome at communicating!
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