Caliber - Cincinnati - Eastgate

4.9 (1,670reviews)
98%
4425 Aicholtz Rd,  Cincinnati,  OH  45245
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
GM
I-Car
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Reviews (1,670)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional service quality, with many highlighting the professional and friendly staff who go above and beyond expectations. Communication stands out as a major strength, with customers appreciating regular updates via text messages and phone calls throughout the repair process. The team demonstrates excellent timeliness, frequently completing repairs earlier than promised, which customers find impressive. Quality of work receives high marks, with many noting their vehicles look brand new after repairs. The staff's attention to detail, including cleaning vehicles inside and out before return, creates positive experiences. While most feedback is overwhelmingly positive, a few customers mentioned minor issues with parts availability causing delays and occasional communication gaps about additional damage discovered during repairs.
AI-Generated from reviews written in the last 12 months
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"This team goes above and beyond for their customers. You can tell they care about the people and want ..." Read more
"Caliber completely blew me away. They did tremendous work, finished early and kept me informed throughout ..." Read more
"Exceptional team, they made this such a hands off experience."
"Fantastic Service without a doubt. Professional and Personable."
"... impressed with the level of care at Caliber Collision. Service, efficiency, professionalism, and communication were top tier. Definitely recommending to friends ..." Read more
"Was finished almost 2 weeks earlier than originally stated!"
"I got my car back 3 days earlier"
"... cared about getting my car back to looking its best! They finished the job EARLY!! I felt very valued as a customer! A BIG thank you ..." Read more
"My vehicle repairs were completed early, and they even cleaned and vacuumed it before pickup."
"... they planned, explained, and executed everything.... in UNDER the quoted time line. They took the time to make multiple calls, just ..." Read more
"... professional and prompt with the repairs to my Jeep. Communication was excellent!" Read more
"... finish, everyone was very knowledgeable and helpful. The text messages kept me informed at all times on how the repair was coming. You exceeded my expectations ..." Read more
"EXCELLENT service!! GREAT communication! I felt like they really cared about getting my car ..." Read more
"The shop called multiple times to update me on the progress of the repair"
"... communication I had on the repair happening, HOWEVER, I was not informed of the supposed damage to the headlights that was not done at the shop. I should ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Awesome shop! Awesome people! Couldn’t have found a better place to have all that work done!

My Experience

I'm am thrilled with the outstanding work that Caliber completed on my Hyundai Palisade. The entire process was streamlined and the team, especially Ashley, kept me informed regarding every step along the way. I would recommend Caliber collision to anyone who needs their car repaired after a collision.

Likely to Recommend

Repair Quality

100% professional, courteous, and friendly

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Their customer service was exceptional - I was always notified of progress of repairs - my vehicle was even completed ahead of schedule! The repair looks amazing! I will definitely recommend Caliber Collision! Thank you to Ashley and Travis for all the help with the process of this repair!

Likely to Recommend

Repair Quality

Excellent customer service - and beautiful repair

Customer Service

They continually kept me informed about the progress of my repair

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything was so smooth and so easy. It was a great experience. They even cleaned the inside of my truck. Could not say enough good about the people at caliber.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

In fact, I’ve already recommended them

Repair Quality

Excellent from initial consultation all the way to final delivery. Travis is THE best

Customer Service

Travis is the best

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Ashley was fantastic to deal with. She kept me a prize of everything going on with my car.

Likely to Recommend

Repair Quality

The repair was done seamlessly I was kept up-to-date and they finished the job way early

Customer Service

Ashley was amazing, kept me up-to-date with what was going on and delivered on

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Travis is wonderful!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Ashley was amazing! She negotiated really hard with my Insurance provider to use as many OEM parts as possible on a 12k crash bill - really appreciative of the service provided @ Caliber - the whole process was just painless!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The whole process is smooth and transparent. I've used Caliber several times now and without a doubt they are the best!

Likely to Recommend

Repair Quality

Did a great job!

Customer Service

Awesome

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Great experience and friendly staff. I was impressed with how good the repairs were and that my car was even able to be repaired since it is not sold in the US anymore for almost a decade.

Repair Quality

Amazing! Only a small difference with my headlight, but barely noticeable since the right part was difficult to find. All of my lights work and I am happy.

Customer Service

Was called multiple times with updates. Seemed like everyone genuinely cared about my car and getting it back to me as quick as possible.

Kept me Informed?

Yes

Ready on Time?

Yes

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