Caliber - Cincinnati - Beechmont

4.7 (1,657reviews)
95%
3995 Commercial Blvd,  Cincinnati,  OH  45245

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
GM
I-Car

Reviews (1,657)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional service quality, with many noting their vehicles look like new after repairs. The communication throughout the repair process receives outstanding feedback, with customers appreciating regular text updates and being kept informed at every step. Timeliness is a major strength, with numerous customers reporting their vehicles were completed earlier than expected. The professional and friendly staff consistently deliver excellent customer service, going above and beyond by cleaning vehicles inside and out. While most experiences are highly positive, a few customers noted minor issues requiring follow-up visits, but these were handled promptly and professionally.
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"Amazing customer service all around! What a great group of workers!!!"
"Customer service is amazing!!!! Patient, helpful, friendly, knowledgeable"
"The staff at Caliber Collision went the extra mile to work around our schedule in getting our repair ..." Read more
"... easy and convenient.The work looks fantastic too. The staff was very nice and helpful." Read more
"Friendly and professional staff. No issues. They explained everything very clearly. Did a professional ..." Read more
"It was finished much earlier than I anticipated."
"Actually a full week early"
"Actually it was delivered a week early -- again, nit expected but greatly appreciated"
"... easy, kept me fully apprised of progress, and the beat their estimates by days. I would highly recommend them to anyone needing ..." Read more
"A day early!"
"Texts every couple days -- it was the most communication I've ever gotten from a body shop"
"The communication about my claim was top notch. I felt completely knowledgeable about the status ..." Read more
"Great communication! They texted me an update every step of the way. The office staff is so friendly and the ..." Read more
"It looks great! We appreciate the excellent communication throughout the whole process! Thanks!"
"Service was very good. They kept me informed about everything in the process of fixing my car."

My Experience

Appreciate the ease with rental car due to your partnership with Enterprise. Multiple updates that were helpful!

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Returned Clean

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Repair Quality

I love the text updates as my vehicle moves through the repair process. It’s convenient that this location has a partnership with Enterprise so it’s very easy and nearby to navigate a rental during the repairs. My only feedback is that the parking area is very small and it’s never clear to me where I’m supposed to park so that I’m not getting in the way.

Customer Service

Friendly and I appreciate the text updates.

My Experience

Excellent job, Caliber kept me informed and did great work!

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Returned Clean

My Experience

I was happy that Caliber Collision took care of all the details from my rental car to fixing my car. They did it in a short amount of time so I was only driving the rental they coordinated a short while.

Likely to Recommend

Yes work well done!

Repair Quality

I am pleased with the work of Caliber Collision. It was easy as they coordinated my rental car and the repair was done in good time. The work was excellent as it looks like new.

Customer Service

It went well in good time and employees very helpful to me.

Returned Clean

My Experience

Everything was amazing! I loved all of the updates, it put my mind at ease knowing what was going on every day. I didn't expect the detailing on the inside of the car. That was an awesome surprise. I don't think I've ever had a repair shop do that for me. I will definitely be telling everyone about this shop and would gladly use it again in the future. Awesome job by everyone involved. Thank you so much!!!

My Experience

Thank you Caliber Collision for a fabulous job!!! It looks my door was never dinged and way under the estimated time to complete.

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My Experience

Likely to Recommend

Have used them a few times.

Repair Quality

Great job on the car. Time frame was good too.

Customer Service

Business like and efficient

Returned Clean

My Experience

The process of drop off and pick up was very efficient. The work done was excellent and detailing the car was very much appreciated. I would definitely recommend Caliber.

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Returned Clean

My Experience

Quick, easy and painless. Work was outstanding

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I'm sure others Insurance Company will suggest whomever they are contracted with for repair work.

Repair Quality

Once the part came in things progressed well. A bit frustrated with Jeep and them having to create the Engine Harness as needed and it taking 2 months to get. Not Caliber's fault.

Customer Service

Christine / Christina was good about explaining the reason for the delay and taking my calls checking in on the status.

Returned Clean

My Experience

Your crew finished the paint on the Acura with expertise. It turned out beautiful. We were completely satisfied with our Repair. Thanks for taking care of us.

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Repair Quality

Everything looks good. A bit of orange peel, just needs a wet sand and buff to be perfect

Customer Service

Great

Returned Clean

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My Experience

Great job. Our car looks great. Thanks.

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Customer Service

Delay was minor. 3 days. Two of those a Saturday and Sunday

Returned Clean

My Experience

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Customer Service

Returned Clean