Caliber - Cincinnati - Glenway Ave
In operation 29 years, 6 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The workers were very polite and honest
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a great job on my car!
Customer Service - 5.0/5.0 -
Very friendly’
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
They were unable to fix the primary issue I brought the car in for, a rattling hood. I was told the issue was fixed and took it back twice over nearly three weeks before giving up.
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They were very friendly and helpful with the progress and everything involved with the repair
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair was done quickly
Customer Service - 5.0/5.0 -
John was very helpful and friendly
Returned Clean
My Experience - 5.0/5.0 -
Caliber took great care of us and our vehicle from start to finish. John and Devontae were so communicative and accommodating to our questions. We have had to trust Caliber twice for accident-related repairs and we are so fortunate that stressful situations are made easier with the great team at Caliber!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
Workmanship looks fine, was just annoyed with communication gaps
Repair Quality - 4.0/5.0 -
Repairs look fine, took almost a month. Did not always keep me aware of delays—didn’t always update when car would not be ready when stated, so I made some wasted trips.
Customer Service - 4.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
I asked up front if I could pay in full and they get the parts and then schedule me in, so wouldn't have to pay so much on the rental. After the fact once they had my car I had to extend rental twice, costing alot of unnecessary money. And then is when they said that I could have done that.
My Experience - 5.0/5.0 -
Execelente servicio
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I cannot say enough good things about the team at the Glenway location! After dealing with an incredibly stressful accident and a total lack of communication,honesty,safety consideration,professionalism and respect for my time and job from USAA Auto Insurance and Enterprise Rent-A-Car located at 5520 Glenway Ave.(Western Hills location) Caliber Collision was an absolute lifesaver.They were the absolute best part of this entire process! Their customer service was excellent.They kept me in the loop by constantly,updating me every single day or every other day.If they didn't respond right away when I reached out to them.They always politely apologized.I could genuinely feel the exact same warmth,friendliness, and care through their email updates that I experienced when standing right inside the shop. Best of all,they did amazing work on my vehicle.Everything is functioning flawlessly and my car looks exactly like it did before it got banged up.Thank you for a job well done and I especially Thank you for treating me like a valued customer!