Jr's Auto Body - Winchester Cr#122

4.7 (458reviews)
94%
121 Mercedes Ct,  Winchester,  VA  22603

In operation 50 years.

JR's Autobody has proudly served our community with expert auto collision repair services since 1976. From minor dents and dings to major collision damage, our experienced technicians are equipped to handle all your collision repair needs with precision and care. As your trusted neighborhood collision repair experts, we’re committed to making the entire process easy and stress-free from start to finish. We work with all insurance companies directly to ensure a smooth, hassle-free experience and get you safely back on the road. We’re proud to be a premier choice for collision repair conveniently located in Winchester, VA. At JR's Autobody, we’re dedicated to getting you back to GO.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (458)

Likely to Recommend

Repair Quality

Super professional staff, very helpful and friendly, fantastic repair job!

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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I always recommend JRs to friends and family

Repair Quality

I won’t trust my vehicle to anyone else. From start to finish the service is excellent. So very happy with the results.

Customer Service

Receptionist and inspector were amazing. Friendly, courteous and accommodating!

Returned Clean

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Repair Quality

Customer Service

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Just wish they took checks

Repair Quality

Good job and so fast of a turn around.

Customer Service

Scale should go to 20. I’d give them a 20!

Returned Clean

Likely to Recommend

We only have used them for insurance claims an would recommend to everyone for thats where they should go.

Repair Quality

As always did a great job and very professional.

Customer Service

Very professional.

Likely to Recommend

Repair Quality

Very professional and helpful with questions

Customer Service

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Repair Quality

Customer Service

Returned Clean

My Experience

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Repair Quality

Customer Service

A two day fix or possibly if they had to get another part five day fix became a eight day business days but over the holiday weekend it was actually 11 days

My Experience

Likely to Recommend

Repair Quality

Customer Service

I have brought my car to this location twice before and the repairs were completed in less than two weeks. This time, they did not even touch my car for the first three days (I can monitor access to my car in an app). I had to reach out to them after three days to get an update. On the fourth week, I received a call requesting the location of the wheel lock. I initially did not know what they were referring to but researched and remembered that it was in the trunk or with the spare tire. They insisted that it was not there and a replacement had to be ordered. I had to arrange for the vehicle to be transported to the dealer so they could determine the correct type of wheel lock and receive a loan part. On the day that marked one month since I turned in my vehicle, they finally finished the repairs. When I picked up the vehicle, a wheel lock in a plastic bag identical to the initial wheel lock in vehicle before was on top of my bill. There was no new wheel lock listed in the bill. I asked if this was a new wheel lock or if they found my old wheel lock, they could not answer as another employee just told them to provide it with no questions asked. It couldn't be the loan part because that did not arrive in a bag. The spare was not at the front desk with my bill and I had to request it from an employee not at the front desk. It appears an employee misplaced my wheel lock in an earlier week (I know the trunk was opened via my app) and either found it on the final day or just refused to admit they lost or misplaced it. Or they were trying to run some type of scam. The whole wheel lock issue caused the repairs to do to one full month.

Likely to Recommend

Repair Quality

Not a single complaint. Workmanship seems exceptional—100% restored!

Customer Service

Exceptional customer service and good communication about status of repair. Thank you.

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Customer Service

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From now on that’s where I’m going to JR‘s autobody great service

Repair Quality

It’s a great place to take your automobiles to get fixed Greg was great to work with and it was a great job. I was very pleased.

Customer Service

You cannot tell it was damaged. That’s how good it was.

Returned Clean

Likely to Recommend

Repair Quality

The lack of quality control was eye opening. Upon picking up my vehicle, the lower bumper valance was hanging off of the bumper. How this wasn’t caught is beyond me. After my first car wash, I have now found silver overspray on my black vehicle.

Customer Service

Returned Clean

Likely to Recommend

No they need to get the employees on the same page

Repair Quality

Never called back Didn’t keep customer informed of his truck When picking staff didn’t have a clue to how much I owed for it

Customer Service

Greg dice was the only helpful guy called multiple times customer service didn’t have a clue the whole time

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Likely to Recommend

Repair Quality

Repair quality excellent but failed to complete all requested repairs and additional charges greatly exceeded estimate.

Customer Service

Poor communication. Call backs not done. I had to call multiple times.

Returned Clean

Likely to Recommend

Repair Quality

I've always had good experiences with the body shop

Customer Service

The receptionist was great. The new staff seems friendly and helpful

Likely to Recommend

We already have to people in our community.

Repair Quality

Looks like new!

Customer Service

Jenn is super friendly and helpful.

Returned Clean