Kaizen - Arvada
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0 -
This is the second time a Kaizen shop fixed one of our cars and both time they missed something important.
Repair Quality - 2.5/5.0 -
We from the very beginning I felt something was not right about my Toyota Land Cruiser when I got it back but couldn’t figure out what the issue was. Finally I figured out the put the running boards on the wrong side of the car. Yes I could have brought it back to have them fix but that would be a 4 hour ordeal. So I swapped them back myself. In the process I discovered to put them on the wrong side they left four bolts off. That should have been a clue the installer did something wrong. Now I wonder what other corners they cut.
Customer Service - 3.5/5.0 -
It was fine but took forever to get it fixed and they had to push the completion a few times.
Returned Clean
My Experience - 5.0/5.0 -
Timely and communicative. Received regular updates. Great and friendly associates!
Likely to Recommend - 5.0/5.0 -
Hopefully we won't need another repair. If we do, we'll absolutely be returning.
Repair Quality - 5.0/5.0 -
Great work and much quicker than expected.
Customer Service - 5.0/5.0 -
Sheila was extremely helpful, made the process clear and answered all the questions we asked.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repaired quickly and with great customer service every step of the way.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
There were clearly four bolts taken out of the bottom part of the bumper and only two put back in. In fact, one of the two bolts on the right side appeared to have been removed in order to make it look more like the left side; which was not installed correctly. This leads me to believe that there is possibly frame damage or other damage that prevented the left side from being installed correctly and the right side was adjusted to hide some other damage or mask another issue.
Customer Service - 2.5/5.0 -
So far this is actually unknown; we’ll have to wait and see how things turn out
Returned Clean
My Experience - 5.0/5.0 -
I had the front bumper, replaced and painted and blended with the rest of the auto. I can't see any difference. Where are the blending stopped? And the old paint started, and even more importantly, the staff themselves, I was constantly updated with how the repairs were going. And never was it finished later than originally estimated, and even more importantly, the friendliness and professionalism of the staff. Thanks again and sorry for any grammatical mistakes on this? Since I'm using Google Voice, I'm not good with tapping letters.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I liked that you communicated with me almost daily about your progress, status, and estimated completion date.
Likely to Recommend - 5.0/5.0 -
100% yes
Repair Quality - 5.0/5.0 -
Satisfied100%satisfied
Customer Service - 5.0/5.0 -
Satisfied stuff are very friendly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent customer service and excellent work