Kaizen - Arvada
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The people there were kind and courteous, and also had a great sense of humor! I really appreciated the regular updates of the progress of my repair. It was smooth and easy and they took care of everything.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They provided solid communication and great results
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
The front desk lady wasn't as helpful as the repair crew.
My Experience - 5.0/5.0 -
The service and the staff were great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This service is fantastic. As well as the communication. My car was so clean and detailed. Thank you to the staff.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The hard work has shown in the car. The car panel was off but the doors work ok.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The car is great and waiting for Kaizen to call me back to fix the door which has a small problem with the panel.
Customer Service - 4.5/5.0 -
Good customer service was good
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was kind, professional, and most importantly quick with the needed repairs!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Shiela is incredible, and so is the rest of the staff including the kind woman at the front desk!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Wonderful job! My little buggy works perfectly and looks beautiful! Thank you so much!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
They were incredibly quick to repair my car, which was amazing. The communication throughout the process was excellent, and the staff was friendly, professional, and extremely helpful. My only concern was that when I picked up my vehicle, it had very little to no gas, and a service light came on shortly afterward. Other than that, I had a great experience.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I have let State Farm know what a horrible experience I had with office staff.
Repair Quality - 1.5/5.0 -
The 2 women I dealt with seem irritated with my questions. They did not explain many things up front. Don't appreciate being told they would need my car for another week due to holiday so I let Enterprise know, State Farm know. Friday before Memorial Day they call and tell me my car would be done between 3 abd 5. I get a call at 10 minutes to 5pm that it is done, pick it up no later than 5:30. They said I can leave rental there. I asked who is responsible Could not tell me. 4 calls later, 2 to Enterprise, 2 to State Farm, I would be responsible for rental sitting in Kaison parking. Estimater, Sheila Cassidy, did nit give me enough time to go to Enterprise and have them drive me to Kaison by 5:30. She emphasized she needed to get home to her kids and start her holiday weekend. She gad all kinds of excuses for not letting me know before 4:50 pm my car was done. She failed to acknowledge I had not approved the work yet, whenever I do pick it up. State Farm authorized my rental until Tuesday after Memorial Day. I did not need the stress, Sheila created for me. She lied to me 2 or 3 times in the process. Her communication skills along with Sandra, need improved to eliminate stress, and allow time for people to make necessary arrangements. I was not happy Kaison could not blend the paint. Sheila said she told me up front they would not be able to blend the paint. She did not. She told me the parts were painted at different times when they made the car. Then she blamed the age of the car. State Farm authorized a second opinion on the paint job. A better communicator, the auto painter, said the difference is because fender/bumper is plastic versus the metal parts of the car. In 5 minutes he explained better than Sheila did in 20 minutes. And...he thought he could have blended it a little better. He is also on State Farm's list of providers. So, no, I am not happy with the poor communication and stress Sheila and Sandra caused.
Customer Service - 0.5/5.0 -
As explained previously
Returned Clean
Likely to Recommend - 2.5/5.0 -
This is the second time I have used this shop and the first time was late with completing the repair, and this time took too long and neglected to address the dent in the frame
Repair Quality - 3.5/5.0 -
there was a dent in the frame on the interior back passenger side that was not addressed. We spoke to your management and was told this repair would have been replacing the entire frame and that no one would notice it. This is a rental vehicle and I hope I don't run into any difficulty when I turn this vehicle back in to Nissan because of this dent
Customer Service - 3.5/5.0 -
I was disappointed that the shop never mentioned this dent
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repairs were accurate and thorough. Everyone there was incredibly friendly and helpful. They really went the extra step in the repairs to make things look nice, while getting the job done ahead of schedule, as well as helping with the rental!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Ahead of schedule, very helpful to work with