Kaizen - Commerce City
In operation 16 years.
From the start, Kaizen Collision Center was creative in choosing what opportunities to pursue. We embrace OEM Certifications, Dealership Relationships, electrical vehicle repair, employee training and building relationships within the community. Kaizen means to continuously improve; this is our motto every day. Each day we work hard to provide customers with the highest level of auto repair service in a friendly and comfortable atmosphere. We are excited for the next phase of growth and look forward to establishing Kaizen Collision Center as the leading repair platform in the country. With our continued growth, opportunities for employees and ability to supersede client relationships Kaizen will continue to grow.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Very satisfied with the repair also everyone was super nice and really helpful they even help me to communicate with the rental place and Kaisen always kept me updated in the whole process I’m really happy and if I ever need more body repairs on any vehicle will for sure come again and I will recommend people I know, thanks for everything
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing work they were super helpful kept me updated in every step of getting my car fixed I’m really thankful
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Was done before estimated time given to me looks like it came out from the production line 👍if ever needed body work this would be my stop
My Experience - 5.0/5.0 -
Great job
Likely to Recommend - 4.5/5.0 -
I pretty much already did
Repair Quality - 5.0/5.0 -
Other than a few mid communications every thing went pretty well the truck looks like it never happened
Customer Service - 4.5/5.0 -
It was all pretty well their were just a couple times things got Miss communicated
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
How to get me form of my car,
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I like very much when you inform me and how my car was doing
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
Kaizen took great care with my car. The administrative side of your organization could use some work.
Customer Service - 2.0/5.0 -
Rebecca got my phone number wrong and got highly irritated with me for not responding to her text messages. I spoke to her and gave her the correct phone number which she was supposed to correct, but didn't, then got annoyed when, once again, I didn't respond to her messages. When she finally got into the system, it took days to let me know my car was ready (it had already been picked up when I got the first text from your system). Further, when the car was done, I double checked to make sure all the payments via the insurance company were completed and that my car was ready to pick up because I was out of state and my friends were picking it up for me. Rebecca assured me that it was ready. When my friends got there, they didn't know where the car was and then said that the insurance company wasn't going to authorize payment (again, this was Kaizen's fault--you never told the insurance company that you switched names from The Good Shop to Kaizen, so my insurance company didn't know who you were). It took about an hour for my friends to get the car and 20 minutes for me on the phone with Amica to figure out the problem you created.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
Prefer not to answer for future retaliation if I need my vehicle repaired.
Customer Service - 2.5/5.0 -
Prefer not to elaborate
Returned Clean
My Experience - 5.0/5.0 -
Staff (ladies) were awesome great customer service.
My Experience - 5.0/5.0 -
Amber, the estimator is great. Rebecca who took my calls for updates was very courteous and friendly. The repair was done as expected. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was done well. Amber and Rebecca do great work as well as the repair men.
Customer Service - 5.0/5.0 -
Amber and Rebecca communicated well with us.
Returned Clean
My Experience - 0.0/5.0 -
All of the work was not done as contracted
My Experience - 5.0/5.0 -
Totally awesome work thank you so much. I will recommend you always.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I will recommend you
Customer Service - 5.0/5.0 -
Awesome job well done thank you
My Experience - 0.0/5.0 -
The repairs are great. However, the length of time of the repairs caused high rental car fees. I know we sign a paper about rental costs and Kaizen not being responsible but I would have preferred if it’s known that Mazda has a long delay with parts coming in then to order what we could from the estimate and then have me bring my car in. Any delays after that once in and fully unassembled, would be more understandable.