Kaizen - Commerce City
In operation 16 years.
From the start, Kaizen Collision Center was creative in choosing what opportunities to pursue. We embrace OEM Certifications, Dealership Relationships, electrical vehicle repair, employee training and building relationships within the community. Kaizen means to continuously improve; this is our motto every day. Each day we work hard to provide customers with the highest level of auto repair service in a friendly and comfortable atmosphere. We are excited for the next phase of growth and look forward to establishing Kaizen Collision Center as the leading repair platform in the country. With our continued growth, opportunities for employees and ability to supersede client relationships Kaizen will continue to grow.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Beautiful work, timely considering supply chain issues, courteous staff and kept us well informed of the process
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
we think you did a great job
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The customer service was great. The shop did push back my drop off and pick up date a few times which was a bummer but it happens. Everything was always communicated clearly and I received a clean new car that was fully repaired. Great work!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Anyone who has an emergency issue should use them. Haven’t used them yet for anything other so can’t speak to those services.
Repair Quality - 5.0/5.0 -
Completely done and timely
Customer Service - 5.0/5.0 -
Everyone was very professional and kind
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks great, didn’t see any problems.
Customer Service - 5.0/5.0 -
Everyone was nice to us and answered our questions
Returned Clean
My Experience - 0.0/5.0 -
The lack of communication was the worst I have ever experienced. No updates, but lots of excuses we had an appointment scheduled for after all the parts were available. However it was 10 days and constantly calling. I never received updates until the rams was picked up.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Truck came out great. However the lack of communication no updates ever. Every time we called it’s another excuse and then a complete lie about waiting to here from insurance company when they had never been contacted. The receptionist is completely incompetent. I’m not sure why we set up an appointment to wait till all parts arrived and it was still in the shop for 10 days.
Customer Service - 0.5/5.0 -
Completely dissatisfied with the receptionist. If she doesn’t know what she is doing maybe she should be trained and asked for help. Never hat a straight answer from her from the 4 phone calls we made. Always a different excuse. When I told her we needed our truck back she told me everybody needs their cars back. I don’t care about anyone else I was only wanting to know about my truck and my wants. I found it to be very unprofessional and most of irritating.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The color on the front panel has a green tint. I realize the paint color is from 2006. My question is, if you replace the fender with a fender from another car and the other car was another color, could it possibly be a bleed through? The back and passenger door are not as noticeably different.
Likely to Recommend - 5.0/5.0 -
Most definitely
Repair Quality - 4.0/5.0 -
The color on the front fender seems to have a greenish tint. The people at Kaizen were very nice and professional.
Customer Service - 5.0/5.0 -
They kept me informed every step of the way through the whole process.
Returned Clean
My Experience - 5.0/5.0 -
Professional, clean , prompt service,
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Communication on ogress could have been better.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Amazing to work with! My car repairs look amazing. So helpful along the way. Took care of everything with my insurance. Super easy. 10/10 stars!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything looks great
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looked better than when I bought it.
Customer Service - 5.0/5.0 -
the text updates were appreciated.
Returned Clean
Likely to Recommend - 3.0/5.0 -
The staff was friendly/helpful and the repair itself looks great. The lack of a sense of urgency really turned me off and the open ended communication/timelines. I also didn’t like the level of cleanliness the car was returned to me and thank goodness that I didn’t have to pay out of pocket for the repair. The repair was much larger than other estimates I received even considering the additional damage found.
Repair Quality - 4.0/5.0 -
The repair looks great but the truck is a little harder to close now. It doesn’t latch as effortlessly.
Customer Service - 3.5/5.0 -
Communication with me was not the greatest. If I wasn’t contacting the location every few days I would have barely known what was happening with my car. I didn’t have rental coverage so my sense of urgency to finish my car was my utmost concern. If I didn’t check in as often as I did, I feel like the repair could have easily taken another week or longer. I did rate them at a 7 however and not lower because even though I had to take initiative on the communication front, I was always able to get ahold of them, they always answered my questions, and were very pleasant during our interactions.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job on my car and fast, I’m very satisfied with Kaisen Collision Body Shop.