Kaizen - Council Bluffs

4.9 (1,569reviews)
98%
1328 35TH AVE,  Council Bluffs,  IA  51501
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In operation 38 years, 19 years at this location.

Kaizen Collision Center is certified to meet the repair demands of the latest changes in automotive technology through OEM Certifications and I-CAR Training. OEM, Original Equipment Manufacturer, refers, not only to factory parts, but access to the up-to-the-minute collision repair information needed to make safe and proper repairs for all vehicle makes and models. Kaizen Collision Center repair and refinish technicians have earned the collision repair industry's highest recognized level of training. I-CAR Gold and Kaizen technicians take on-going training as soon as it becomes available. Kaizen Collision Center provides: Collision repairs, auto body paint, dent repairs, bumper repairs, frame repairs and full frame replacement, hail damage repair and paintless dent repair (PDR), and automotive glass replacement.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (1,569)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with repairs frequently described as flawless, brand new, and exceeding expectations. Paint matching, bodywork craftsmanship, and attention to detail receive high marks across numerous reviews. Communication is a standout strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness is another highlight, as many vehicles were completed ahead of schedule. Customers also frequently commend the friendly, professional, and welcoming staff. Complimentary interior and exterior cleaning surprised and delighted many customers. A small number of customers noted areas for improvement, including occasional paint matching concerns, delays beyond promised dates, and incomplete repairs at pickup, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"The quality and workmanship is perfect. Looks brand new!"
"Like brand new! Paint match is flawless, she looks just as beautiful as she did when she came home the first day."
"Super friendly! Got my car done sooner than expected and the work was excellent! Thank you so much!"
"On every step of the process your team was great! You were quick to get me in, get an estimate, and ..." Read more
"... Ive received. Nice and easy people to work with. Work was high quality and came with a warranty." Read more
"... appointment to begin the repair on Wednesday, and had my car back on Friday. It looks fantastic. All of the staff members I encountered were friendly ..." Read more
"The estimate for the fix was 2 weeks and it was finished in 1 week. We are very pleased with the work and the great ..." Read more
"My cart was down a lot sooner than they said and it looked very well and they did a very good ..." Read more
"Was expecting a possible 2 week repair. Drop my vehicle off on Monday & had it back on Friday"
"The truck was in the shop for 22 days. Was only suppose to take 2 weeks. Was in the shop much longer than anticipated."
"Every 1-2 days I was receiving some kind of update."
"Car was ready ahead of schedule. They kept me updated along the way so I could make arrangements with rental car company. Great service!"
"Communication with vehicle update was outstanding! 5 STARS ⭐️⭐️⭐️⭐️⭐️"
"Work was good, communication could have been better. I was told it would take 2-3 days and and took 10. ..." Read more
"Messages from them came through late time stamps sent to the service rep to prove it. They would claim they ..." Read more

My Experience

The car didn't even look like my car when I picked it up.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent customer service, smooth communication and cooperation with insurance company. 10/10

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Very professional

Repair Quality

Looks great! Communication was timely, and price was reasonable. Thanks!

Customer Service

Victor kept me updated all week.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very, very great experience very fast and got job done well employees were awesome. Sean and Victor are amazing and the mechanics in the shop were awesome.

Likely to Recommend

Repair Quality

Great service fast and looks great Sean and victor are amazing

Customer Service

Amazing

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Treated like old friends but still businesslike.

My Experience

Great communication about estimates and completion time. Handled everything!

My Experience

Kaisen Collision was easy to work with,knowledgeable and pleasant.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Timely and quality work.

Customer Service

Victor was great with communication and keeping me up to date.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Friendly service and very thorough.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Again... the body work was great. BUT the service and care...and detailed clean car blew my expectations away.

Repair Quality

Repair 100% perfect. THE DETAILED INTERIOR?!?! 100000% NOT EXPECTED AND SUCH A FABULOUS SURPRISE!

Customer Service

There was some confuaion with scheduling, getting multiple calls, etc. BUT... sure would rather be over reached out to than ignored.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Yesjodwelldone

My Experience

My truck looks great thank you

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Victor and the crew went above and beyond to get my Honda’s front bumper reattached … in one day and for less than I was expecting! My Honda is accident prone. This is her second happy outcome with Kaizen. I hope it is not going to become a habit, but I would be happy to visit them again as well.

My Experience

My experience was awesome. Sean was fantastic from the start. He communicated with me through the whole process & made sure he contacted me before any decisions were made. If anything ever happens to my vehicle again Kaizen will definitely earn my business. I will be referring anyone I know that needs work done to your shop. Thank you for taking complete care of me. As a business owner that takes a lot of pride in my customer service. Your shop is by far hands down the best bodyshop I have ever dealt with.

My Experience

Kaizen always goes over and above. I wholeheartedly recommend Kaizen and every one there!

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