Kaizen - Council Bluffs
In operation 38 years, 19 years at this location.
Kaizen Collision Center is certified to meet the repair demands of the latest changes in automotive technology through OEM Certifications and I-CAR Training. OEM, Original Equipment Manufacturer, refers, not only to factory parts, but access to the up-to-the-minute collision repair information needed to make safe and proper repairs for all vehicle makes and models. Kaizen Collision Center repair and refinish technicians have earned the collision repair industry's highest recognized level of training. I-CAR Gold and Kaizen technicians take on-going training as soon as it becomes available. Kaizen Collision Center provides: Collision repairs, auto body paint, dent repairs, bumper repairs, frame repairs and full frame replacement, hail damage repair and paintless dent repair (PDR), and automotive glass replacement.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 2.5/5.0 -
If you take off the 3.5% credit card fee I would highly recommend
Repair Quality - 3.0/5.0 -
I give the staff a 10/10. Valerie was very kind and patient. She is the face of your company (in my opinion). We need more companies to hire people like her. But I was disappointed in the 3.5% charge on credit card transactions. When I initially came in to Kaizen there was no charge of 3.5% charge. However when I came to drop off the car there was a 3.5% charge. My initial review was a 10/10 with you because of great, staff, cleanliness and excellent communication. But charging customers credit card fees makes a company look cheap and if I were the owner I would remove that fee. Customers should not feel penalized for choosing to use their credit card. These are financially hard times and it doesn’t feel good to find out later that a company you chose to do business with is going to charge you a credit card fee without and prior knowledge.
Customer Service - 3.5/5.0 -
No complaints. But the tail light had green markings. I am ish that would have been cleaned off.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
I would highly recommend Great Plains.
Repair Quality - 5.0/5.0 -
You can't even tell it had hail damage they did a great job!
Customer Service - 5.0/5.0 -
The staff was very helpful and I loved the fact the someone from the car rental place was there when I dropped my car off and I really liked the fact I didn't have to take my rental car back to the rental place. Exceptional customer service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very friendly personnel
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Spots on drivers side guy tried to get out but did not Customer service terrible Used them 6 times in past never again
Likely to Recommend - 1.0/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
They under estimated from $3700 to $9600 and it ended up being $11,000. They would not let me have my car after the estimate changed as they claimed they already started the repairs, but I only approved. Lot's of places were fixing cars waiving your deductible , and agent said get the car and get another agent, but they said I could not do that as they would work with Nationwide and get the extra money. I argued a lot of them over the new estimate as some costs changed for the same items. I also said get it approved by Nationwide and was told agent did not know what she was doing, who I have respected for over 20 years. The guy Cory was a jerk. I waited and waited for my car and then they said they were waiting on Nationwide for approval, which I told them to do in the beginning. Not sure why they started on the car with that much of a difference in price without my approval. They lied a lot over the deal, learned to do everything in writing the next time.
My Experience - 5.0/5.0 -
Everyone was very friendly. Got us taken care of in a professional manner.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Would like messages addressed to me. Not my husband as i am the owner. Thank you
Likely to Recommend - 3.5/5.0 -
I would warn them to ask a lot of questions
Repair Quality - 3.0/5.0 -
Poor communication from beginning to the end. I was not told how long it would take and each time I called they weren’t sure because of this issue and that issue. I understand the problems there are about parts but it took approximately a month to get in; during that time I would have thought someone might have done some research regarding the possibility of what might be required. I heard a couple of times after I delivered the truck to you that you were still in the discovery phase. After four days there still wasn’t any estimated time. On the fifth day I received an email with an estimated date of completion eight days after it was dropped off. We couldn’t make any plans for days…we were at your mercy prior to the estimated date on the email
Customer Service - 3.5/5.0 -
Personnel were very polite just couldn’t tell us much for over five work days
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 2.5/5.0 -
Headliner rattles. Took it back, said it was fixed. Started rattling again within a week. Starting to take up my time.
Customer Service - 5.0/5.0 -
Front desk people are great.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Have recommended and they have had the same great experience.
Repair Quality - 5.0/5.0 -
Everything went very smoothly and stress free.
Customer Service - 5.0/5.0 -
Everyone was helpful and knowledgeable. Very friendly staff.