Kaizen - LA Mesa

4.9 (794reviews)
98%
8970 LA MESA BLVD,  La Mesa,  CA  91942

In operation 16 years.

From the start, Kaizen Collision Center was creative in choosing what opportunities to pursue. We embrace OEM Certifications, Dealership Relationships, electrical vehicle repair, employee training and building relationships within the community. Kaizen means to continuously improve; this is our motto every day. Each day we work hard to provide customers with the highest level of auto repair service in a friendly and comfortable atmosphere. We are excited for the next phase of growth and look forward to establishing Kaizen Collision Center as the leading repair platform in the country. With our continued growth, opportunities for employees and ability to supersede client relationships Kaizen will continue to grow.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
GM
I-Car
Call
Email

Reviews (794)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, clear and proactive communication, and timely repairs. Many highlighted that vehicles were returned cleaner than expected, often detailed inside and out as a welcome surprise. Repair quality was frequently described as flawless, with cars looking brand new. Customers appreciated being kept informed through regular text and phone updates throughout the repair process. A few customers noted minor concerns, including occasional communication gaps, parts delays, and isolated workmanship issues, as areas they felt could be improved. Overall, the vast majority expressed high satisfaction and a strong willingness to recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"... interacted with was helpful, patient, and welcoming. My car looks great, and I truly felt supported throughout the whole process. Im very grateful for ..." Read more
"They had a great team that worked on the truck. Excellent communication, friendly and courteous. Did unbelievable job on fixing my repair. Truck came ..." Read more
"This has been the best Body Shop experience I've ever dealt with. They did a great job looks good as new and they did ..." Read more
"... and kept me informed throughout the process. The quality of the workmanship exceeded my expectations, and the car was returned clean and looking flawless. ..." Read more
"Amazing customer service. Always reaching out with updates and the repairs are flawless."
"The repair was completed a day ahead of schedule. You couldn't see any evidence of the damage to our ..." Read more
"My car was ready almost a week earlier than the initial stated date of completion."
"Great customer service, they were very professional and got my repairs completed in a timely manner!"
"... with. They did a great job looks good as new and they did it in a very timely manner… I would recommend this shop to all of my friends ..." Read more
"Difficult getting parts. Took to long to get an oldused parts instead of ordering new."
"... They gave me a ride home after I brought my car in, they texted me daily regarding the progress of the repair including costs and my car looks great. The repair ..." Read more
"... around. My car looks just as good as before and their communication throughout the process was consistentclear. I highly recommend Kaizen." Read more
"They went above and beyond. Communicate with me every few days and updated"
"Great service from start to finish. They kept me informed every step of the way and explained everything. I would definitely recommend Kaizen to ..." Read more
"Great communication, awesome team from the front desk to the repair team."

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Kind, helpful people on time and thorough.

My Experience

Fast very friendly and professional service. I am very satisfied... Constant text and email updates. I never had to pick up the phone. Thank you gang for the great work.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had an absolutely wonderful experience. I would recommend them to anyone. Especially Mickey. He called me regularly to give me updates and was honest every single time.

My Experience

The car looks wonderful and Mickey tried his best to have the car ready as soon as possible. Nice people, good service. Thanks. Ina

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Kaizen is the best spot in San Diego CA to take your car to their professional and quick staff is very nice 👍 I will recommend everyone there

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Did a great job in a timely manner It was done faster than I expected Very professional I appreciate all that you at Kaizen have done for me

Likely to Recommend

100% would recommend to anybody

Repair Quality

Fast work and friendly people made sure I was completely satisfied with the repair and showed me everything that was done to my vehicle 100% would recommend to anybody

Customer Service

Awesome, friendly employees

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

DiMarco was a fabulous representative of your company! He was honest, understanding, knowledgeable and trustworthy! He helped us through this unexpected incident.

My Experience

Everyone was so professional and helpful

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service from start to finish! My Honda looks brand new after the repair. The staff at Kaizen Collision La Mesa was professional, friendly, and kept me informed throughout the process. The quality of the workmanship exceeded my expectations, and the car was returned clean and looking flawless. Thank you for making a stressful situation so much easier. I highly recommend Kaizen Collision La Mesa to anyone needing collision repairs

Likely to Recommend

Repair Quality

Best Service and overall best satisfaction

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job on the mustang, looks fabulous, I would recommend Kaizen 100% to persons looking for great body work, and it shows in the details.

Likely to Recommend

Highly recommend especially for AAA members.

Repair Quality

Great pro level work, and the car looks great! Also to mention; staff is very friendly and helpful. 10/10

Customer Service

Great staff. Very friendly and helpful.

Kept me Informed?

Yes

Ready on Time?

Yes

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