Kaizen - LA Mesa

4.9 (827reviews)
98%
8970 LA MESA BLVD,  La Mesa,  CA  91942

In operation 16 years.

From the start, Kaizen Collision Center was creative in choosing what opportunities to pursue. We embrace OEM Certifications, Dealership Relationships, electrical vehicle repair, employee training and building relationships within the community. Kaizen means to continuously improve; this is our motto every day. Each day we work hard to provide customers with the highest level of auto repair service in a friendly and comfortable atmosphere. We are excited for the next phase of growth and look forward to establishing Kaizen Collision Center as the leading repair platform in the country. With our continued growth, opportunities for employees and ability to supersede client relationships Kaizen will continue to grow.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
GM Basic
I-Car
Call
Email

Reviews (827)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, professional staff, and excellent communication throughout the repair process. Many highlighted that vehicles were returned in pristine, like-new condition, often cleaner than expected. Regular text and phone updates were frequently commended, with customers appreciating being kept informed at every stage. Repairs were frequently completed ahead of schedule, which was a recurring positive highlight. Customers also valued the shop's assistance in handling insurance matters, making the process stress-free. A small number of customers noted areas for improvement, including occasional communication gaps, parts delays, and isolated workmanship concerns, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... interacted with was helpful, patient, and welcoming. My car looks great, and I truly felt supported throughout the whole process. Im very grateful for ..." Read more
"... condition that it was before the collision had happened. The customer service was excellent and highly recommend Kaizen Collision Center." Read more
"Everything about my experience at Kaizen Collision was great! They were highly professional, and communication ..." Read more
"This has been the best Body Shop experience I've ever dealt with. They did a great job looks good as new and they ..." Read more
"Amazing customer service. Always reaching out with updates and the repairs are flawless."
"... the repair including costs and my car looks great. The repair was finished ahead of the projected time. Great professional and caring staff. I highly recommend ..." Read more
"The repair was completed a day ahead of schedule. You couldn't see any evidence of the damage to our ..." Read more
"... with. They did a great job looks good as new and they did it in a very timely manner… I would recommend this shop to all of of my friends ..." Read more
"... customer service, they were very professional and got my repairs completed in a timely manner!" Read more
"Difficult getting parts. Took to long to get an oldused parts instead of ordering new."
"... They gave me a ride home after I brought my car in, they texted me daily regarding the progress of the repair including costs and my car looks great. The repair ..." Read more
"... around. My car looks just as good as before and their communication throughout the process was consistentclear. I highly recommend Kaizen." Read more
"... company and making everything super smooth for me. Really appreciate the communication and making me feel like I was in great hands. Will recommend to others." Read more
"Great communication, awesome team from the front desk to the repair team."

My Experience

Mickey was very helpful and professional throughout the entire process.

Likely to Recommend

Repair Quality

Everyone is so helpful.

Customer Service

Ivan and Sandy are great

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I received superb customer service with constant updates. Everything was fully transparent and efficiently done.

Customer Service

Sandy and Ivan were wonderful to work with for my entire claim.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Definitely!

Repair Quality

Except the trunk was not vacuumed, although I emptied it.☺️

Customer Service

Everyone was so helpful and good humored!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent work, very professional team

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent work

Likely to Recommend

Repair Quality

Great customer service staff

Customer Service

The collision repair appears to be flawless

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very polite. Mickey was professional and courteous.

Likely to Recommend

Repair Quality

The work was done before the estimated completion date. We were provided regular updates on status. And the work was excellent.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everyone was very nice and I am very happy with my car, looks great! Thank you to all!

Customer Service

Amazing!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Ivan was great and communicated with us consistently throughout the repair process. Our truck was completed several days ahead of schedule.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team at Kaizen Collision was very helpful and kept me informed on updates of my vehicle in progress. The did an excellent job with repairs. The vehicle is back to the original condition that it was before the collision had happened. The customer service was excellent and highly recommend Kaizen Collision Center.

Likely to Recommend

Repair Quality

They did a fantastic job. The vehicle looks great. Also friendly customer service.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job with the repairs, excellent communication.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

We use and recommend you all the time

Repair Quality

As always, great experience

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The car looks the same as when I bought it a year ago so yes I am happy. John

Likely to Recommend

A good job it looks great.

Repair Quality

They did a good job it looks like new.

Customer Service

Ivan and Sandy were great.

Kept me Informed?

Yes

Ready on Time?

No

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