Kaizen - Lemon Grove

4.9 (690reviews)

98%

(619) 460-1365

3580 OLIVE STREET, Lemon Grove, CA 91945

98%

3580 OLIVE STREET
Lemon Grove, CA 91945

Get Directions Website Email

About Kaizen - Lemon Grove

3580 OLIVE STREET
Lemon Grove, CA 91945

Get Directions Website Email

In operation 16 years.

From the start, Kaizen Collision Center was creative in choosing what opportunities to pursue. We embrace OEM Certifications, Dealership Relationships, electrical vehicle repair, employee training and building relationships within the community. Kaizen means to continuously improve; this is our motto every day. Each day we work hard to provide customers with the highest level of auto repair service in a friendly and comfortable atmosphere. We are excited for the next phase of growth and look forward to establishing Kaizen Collision Center as the leading repair platform in the country. With our continued growth, opportunities for employees and ability to supersede client relationships Kaizen will continue to grow.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:30 pm
Tue	8:00 am - 5:30 pm
Wed	8:00 am - 5:30 pm
Thu	8:00 am - 5:30 pm
Fri	8:00 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

I-Car

Tesla

Call

Website

Reviews (690)

Sort By:
Newest
Rating

576 Customers Rated

5 Stars

73% Complete

(504)
4 Stars

7.4% Complete

(51)
3 Stars

1.3% Complete

(9)
2 Stars

0.7% Complete

(5)
1 Star

0.1% Complete

(1)
< 1 Star

0.9% Complete

(6)

Customers say

Overall Customer Satisfaction

Customers consistently praise the exceptional customer service, with staff being described as professional, friendly, and courteous throughout the repair process. The quality of repairs receives high marks, with many noting their vehicles look brand new or better than before. Communication stands out as a major strength, with customers appreciating regular updates via text messages and phone calls. Most repairs are completed on time or even ahead of schedule. While some customers experienced delays due to parts availability or needed to return for minor adjustments, the staff's responsiveness in addressing these issues maintains high satisfaction levels. The shop's attention to detail, including vehicle cleaning and going above and beyond expectations, creates positive experiences that lead to strong recommendations.

Select to learn more

Service Quality
Timeliness
Communication

"... shops my car has never been fixed to my satisfaction you guys fixed it to perfection Im very satisfied" Read more

"... there was so great to work with from start to finish. The quality of their work reflects the same!" Read more

"... have a customer for life! The process was seamless. The result was like new!" Read more

"Great customer service!! I couldnt be more satisfied with the experience! Staff was friendly, professional and took the time ..." Read more

"It was early"

"They exceeded all goals"

"Originally estimated about 2 weeks for the repair but only took about a week. Communication was quick and the staff were friendly. ..." Read more

"My vehicle was repaired ahead of schedule."

"... gave us a possible completion time of 2 weeks and got it back literally in 4 days." Read more

"They did a great job on the car and always kept me updated with current status."

"Communication was incredible from Kaizen! This matters! We were so appreciative."

"Received updates every other day via text, which was fantastic!"

"Communication was over the top. I always knew what was going on with my car and when to expect completion. Car came back perfect ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... shops my car has never been fixed to my satisfaction you guys fixed it to perfection Im very satisfied" Read more

"... there was so great to work with from start to finish. The quality of their work reflects the same!" Read more

"... have a customer for life! The process was seamless. The result was like new!" Read more

"Great customer service!! I couldnt be more satisfied with the experience! Staff was friendly, professional and took the time ..." Read more

"It was early"

"They exceeded all goals"

"Originally estimated about 2 weeks for the repair but only took about a week. Communication was quick and the staff were friendly. ..." Read more

"My vehicle was repaired ahead of schedule."

"... gave us a possible completion time of 2 weeks and got it back literally in 4 days." Read more

"They did a great job on the car and always kept me updated with current status."

"Communication was incredible from Kaizen! This matters! We were so appreciative."

"Received updates every other day via text, which was fantastic!"

"Communication was over the top. I always knew what was going on with my car and when to expect completion. Car came back perfect ..." Read more

Isatu (Tesla owner) reviewed 7/31/26

Very good

Genevieve (Tesla owner) reviewed 7/30/26

Yi (Tesla owner) reviewed 7/30/26

Kathryn (Subaru owner) reviewed 7/27/26

Deanna (Hyundai owner) reviewed 7/24/26

Work was compleated quickly.

Setting up my appointment was easy.

Kehinde (Tesla owner) reviewed 7/23/26

Excellent work by the team and special thanks to the manager Albert for remarkable follow up and service

Hector (Honda owner) reviewed 7/15/26

There is orange peal in my car and the bumper is loose and the cover above the light is extremely loose

Awesome I had an issue with my car they took care of it right away no questions asked and tell me another car just awesome

Alberto (BMW owner) reviewed 7/14/26

Eric (Tesla owner) reviewed 7/14/26

Andrew (Tesla owner) reviewed 7/6/26

Even though the inside wasn’t cleaned the service and customer service was top notch

Shannon and front desk person are great and fast

Heather (Honda owner) reviewed 7/3/26

The staff was great. Very friendly and explained everything clearly. The work done was beautiful. I will also come back to Kaizen and I have definitely recommended them to others.

Francisco (Tesla owner) reviewed 6/25/26

Would definitely recommend

Took my Telsa to get fixed and everything came out perfect!

Super satisfied with their customer service:

Tessa (Subaru owner) reviewed 6/22/26

Charlene (Tesla owner) reviewed 6/22/26

I will always do business with Kaisen and I will recommend others

Kaisen was very easy to deal with, they kept us informed, they did all the work on my car that they said they would do with precision and excellence, and they got the car back to me a day early.

Prompt, courteous, and professional I will definitely go back and refer others

Jael (Lexus owner) reviewed 6/22/26

Christine (Tesla owner) reviewed 6/19/26

Thank you team Kaizen for the support while my car was getting repaired. The team showed tremendous respect and support. The team allowed me to ask questions and always had answers. Thank you!

Sue (Honda owner) reviewed 6/9/26

I already have.

Christopher (Tesla owner) reviewed 6/8/26

Great, respectful crew. Did the work expediently and professionally. Couldn’t be happier.

Freddy (Ford owner) reviewed 6/8/26

Paul (Tesla owner) reviewed 6/4/26

My car got repaired timely.

People are really helpful and always keep me updated with my car repair’s status

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view more shops in: Lemon Grove | 91945

Some insurance companies may want you to visit their Claims Center for an inspection before having your car repaired. You can do this, or you may leave your car at your auto body repair shop and ask that the insurance company inspect the car there.

Kaizen - Lemon Grove

About Kaizen - Lemon Grove

Reviews (690)

576 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 0.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -