Kaizen - LA Mesa
In operation 16 years.
From the start, Kaizen Collision Center was creative in choosing what opportunities to pursue. We embrace OEM Certifications, Dealership Relationships, electrical vehicle repair, employee training and building relationships within the community. Kaizen means to continuously improve; this is our motto every day. Each day we work hard to provide customers with the highest level of auto repair service in a friendly and comfortable atmosphere. We are excited for the next phase of growth and look forward to establishing Kaizen Collision Center as the leading repair platform in the country. With our continued growth, opportunities for employees and ability to supersede client relationships Kaizen will continue to grow.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
If i ever need any repairs done i know where I am going and I would definitely refer this location
Repair Quality - 5.0/5.0 -
My rear bumper looks great. Excellent work by the crew over there
Customer Service - 5.0/5.0 -
Roxann was amazing from the first day I brought my car in, to when I picked it up after the repairs. she kept me in the loop all along the repair process. Amazing customer service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Roxanne was fantastic informing regularly and ensuring the car looked great for pick up.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Only inconvenience I experienced was driving down to drop off my car and ended up not happening due to miscommunication. I ended up dropping it off at a later date.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Had a slight issue after picking up my vehicle initially, was able to bring back and have the issue resolved quickly.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kaizen employees were courteous, helpful, and professional. Thank you for your patience too!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great experience, this team made the process of getting my car fixed easy. Constant updates on repairs and very transparent. Recommended my car looks brand new couldn’t be happier !
Likely to Recommend - 5.0/5.0 -
I have had Mickey twice and he should run the place. Professional, friendly, thorough in telling you the next steps
Repair Quality - 5.0/5.0 -
Excellent repair. No drama
Customer Service - 5.0/5.0 -
Professional and trusted experts
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We are very happy with the quality of your work and your customer service.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Please believe me, the staff is very professional And I will recommend them to any corporation or private person. Loud to sound Bias , I want to a shop On Jackson at Parkway in La Mesa perdominantly definitely I'm sorry to say Mexican body shop, I can tell that there was something missing there they were prejudice And added attitude Because I didn't speak spani felt like I was in TJ when I went to that place . I was holding conversation with the receptionist and the majority of the guys that were working there came into the office wanted to hear what we're talking about as if they were jealous And I ask is everything okay because I told her I speak some Spanish and they Add mention to her Was I her boyfriend or a husband and why was talking to her and why she was talking to me. And the guy there did say they're recommended by triple-a . He wanted me to leave my car there the same And I told him that wouldn't be stupid because why would I leave my car with you guys and I Told them I don't you have a way to get home and I don't have a rental car he just wanted to make the money he didn't care about anything. I went to that body shop just to see what they're going to say and I'm glad I did because there you because they're using you guys to get business meaning triple as a few guys recommend these ideas that are located on Jackson and Parkway in La Mesa I believe the name of that business I called Carellos. My law enforcement background Give me the filling and the way people act over there that place is run by the drug cartel. When a guy is wearing a Mexican style tuxedo Not even a uniform, I'm like really!!!!!!!
Repair Quality - 5.0/5.0 -
My Is vehicle Paint matches perfectly Because I have a special 🎨 which is call hyper white.
Customer Service - 5.0/5.0 -
The staff is very professional and very courteous and polite. I was treated so well as if I was a celebrity or president Obama walking into the office area, Ha ha, I can actually say that because they're hospitality and sure they see what's on point every time I've walked inside And sat down in the office area. I wouldn't recommend any other playes to go Because it's not the name of the business it's the employees personnel that keeps everything running smoothly and Profession only. I told them if I was a millionaire I would buy them Lunch for the whole year.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Everyone was very kind.
My Experience - 5.0/5.0 -
Timely response, excellent customer service and high quality
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
I will highly recommend Kaizen for there customer service and support. But specifically for Mickey Rogers.
Repair Quality - 5.0/5.0 -
Excellent customer service and an amazing repair quality repair done in a timely manner
Customer Service - 5.0/5.0 -
Excellent customer service by Cindy. She was outstanding
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything moved forward super fast with absolutely no problems.
Customer Service - 5.0/5.0 -
Gus was great
Likely to Recommend - 5.0/5.0 -
I would recommend without hesitation.
Repair Quality - 5.0/5.0 -
Repair is great! Paint blends perfectly. And it was all done in much less time than projected.
Customer Service - 5.0/5.0 -
Customer service was awesome. Staff was friendly and helpful!