Kaizen - LA Mesa
In operation 16 years.
From the start, Kaizen Collision Center was creative in choosing what opportunities to pursue. We embrace OEM Certifications, Dealership Relationships, electrical vehicle repair, employee training and building relationships within the community. Kaizen means to continuously improve; this is our motto every day. Each day we work hard to provide customers with the highest level of auto repair service in a friendly and comfortable atmosphere. We are excited for the next phase of growth and look forward to establishing Kaizen Collision Center as the leading repair platform in the country. With our continued growth, opportunities for employees and ability to supersede client relationships Kaizen will continue to grow.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The car came back with the door seal torn and hanging out
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0 -
I would explain our problems and satisfaction and let our friends and family make up their minds
Repair Quality - 4.5/5.0 -
The repair was good the service and communication was terrible
Customer Service - 1.0/5.0 -
We had to constantly call with no RESPONCE ! I even called AAA to have you call to get a response and finish the repair
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I received great communication along the way. Mickey and his team are great. Felt very taken care of. I’d definitely come back if I need anything in the future!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
David was excellent. Very attentive, remained in contact. Just picked up my truck today, it looked amazing.
Likely to Recommend - 5.0/5.0 -
100% YES.
Repair Quality - 5.0/5.0 -
Kaizen was outstanding and I am more than satisfied with the repair. They came HIGHLY recommended from a friend of mine who is in the industry (works for a competitor) and they delivered!!
Customer Service - 5.0/5.0 -
David Wetzel was very friendly, prompt, and communicated effectively.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Initially, I had a lot of trouble when the collision center was run by Penske. I was told my parts were on "indefinite backorder" with no communication from the office. Whilst the overhaul was taking place, I was told that Kaizen would automatically reorder my parts. That didn't exactly happen, but for some reason, my parts were now available and ready...six months later. They had my car for nearly a month, waiting for more parts and painting was delayed due to rain. I wish they would have waited to have everything ready before taking my car, as I work two jobs (one very early in the morning) and getting to work was really hard. I guess partially my bad for not having rental coverage included in my insurance. In the end, the people handling my car were nice and better at communicating than the initial techs and front desk ladies.
Customer Service - 5.0/5.0 -
For some reason, once the collision center was run by a different company, the people were better at communicating, even though it was the same exact staff as before.