Kaizen - Lemon Grove

My Experience - 5.0/5.0 -

Everything was wonderful

My Experience - 0.0/5.0 -

The Hospitality was outstanding the staff is really nice. Unfortunately i cannot said of the quality of the work that was done on my vehicle.

My Experience - 5.0/5.0 -

I’m really satisfied with my Tesla repair. The receptionist and Shannon kept me informed about my car throughout the process. Employees like them deserve a pay raise and should be highly considered for a supervisor position.

Likely to Recommend - 5.0/5.0 -

Highly recommended

Repair Quality - 5.0/5.0 -

I’m really satisfied for my tesla repair the receptionist and Shannon really keeping me posted about my car. This type of person really need a pay raise and highly recommend for supervisor position.

Customer Service - 5.0/5.0 -

I’m really satisfied for my tesla repair the receptionist and Shannon really keeping me posted about my car. This type of person really need a pay raise and highly recommend for supervisor position.

Returned Clean

My Experience - 5.0/5.0 -

We had a great experience here, everyone at the shop was professional, pleasant, and made our experience a great one. Thank you.

Likely to Recommend - 5.0/5.0 -

100%! :-)

Repair Quality - 5.0/5.0 -

Everyone was very professional, efficient and kind. I had a wonderful experience with Kaizen Collision Center and staff. I would definitely chose them again.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great service 10

My Experience - 5.0/5.0 -

Nice work installing the OEM bumper. Looks like new! Thanks for the headlight restoration also! Great experience working with your team.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Hola, quiero agradecer a cada uno de las personas que dedicaron su tiempo para dejar mi carro súper fantástico y en agradecimiento quisiera hacerles un ceviche mazatleco no sé si sea posible GRACIAS.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

The staff was professional, and the repairs were done on time.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Perfect

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Absolutely recommended!

Repair Quality - 5.0/5.0 -

Thank you to all the staff for their dedication to their work and their kindness.

Customer Service - 5.0/5.0 -

Thank you to all the staff for your hard work

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Jessica and Shannon were a please to work with! Great customer service would recommend!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Kaizen Collision Center provided excellent customer service from start to finish. Ivan was amazing—he kept me updated every step of the way while my vehicle was being repaired and went above and beyond by having the company order a different bumper than what the insurance recommended so my sensors would work properly. The young lady at the front desk was also incredibly kind and welcoming. Overall, a great experience and highly recommended.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Excellent service everything was done carefully and efficiently I received my car looking the best I’ve seen it since I first bought it and it was the loveliest most helpful staff

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did an amazing job, customer service was amazing they were the sweetest people to work with as well as so communicative.

Customer Service - 5.0/5.0 -

Extremely sweet and helpful, any questions I had they had answers

Returned Clean

Likely to Recommend - 0.5/5.0 -

I would not recommend this shop based on my experience. The vehicle was returned multiple times with unresolved issues, including mechanical and alignment concerns later confirmed by a Subaru dealership. Despite this, it was presented as complete, and I had to repeatedly advocate for proper repairs and documentation. Additionally, Progressive’s continued support of returning the vehicle in this condition raises serious concerns about both workmanship and oversight.

Repair Quality - 0.5/5.0 -

The repair quality was not acceptable. The vehicle was returned multiple times with unresolved mechanical and alignment issues, along with clear quality control failures. These issues were later confirmed by a Subaru dealership, demonstrating that the vehicle was not properly repaired or restored to pre-loss condition despite being presented as complete.

Customer Service - 2.0/5.0 -

The staff were professional, but the actual repair quality and quality control were not acceptable. Multiple issues remained after “completion,” including mechanical concerns and alignment problems that were later confirmed by a Subaru dealership. More concerning is that Progressive continued to support returning the vehicle in this condition rather than ensuring it was restored to pre-loss standards. At this point, this reflects a failure in both workmanship and oversight.

Returned Clean

My Experience - 5.0/5.0 -

Everyone is always courteous and pleasant and the repair is completed within the estimated time.

Likely to Recommend - 5.0/5.0 -

Highly recommended

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Everyone was courteous, job done efficiently and on time.

Returned Clean

My Experience - 5.0/5.0 -

I appreciate Ivan taking care of me from dropping off my car to delivering a finished job. This was my 3rd experience with kaizen because you do outstanding work!

Likely to Recommend - 5.0/5.0 -

This is my 3rd time working with Kaizen. Lemon Grove does excellent work!

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean