Kaizen - Riverside East
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
Awesome job,Great staff very informative im very happy with the work on my 2026 DENALI truck. THAANK U
My Experience - 5.0/5.0 -
They were great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0 -
Great service
Returned Clean
My Experience - 5.0/5.0 -
I have used Kaizen twice and both times they did a excellent job and the customer service was excellent. They made sure I was kept updated on the process as well thank you so much
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I would recommend this business to my family and friends.. we are very happy with the work on our 2005 Chevy the Best Customer Service as well 😊
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I went in, they ordered the parts, and when the parts arrived, I was in and out in less than an hour.
Customer Service - 5.0/5.0 -
The receptionist, Vanessa, was very communicative when it came to the arrival of needed parts and Jerry was very helpful and easy to talk to.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing!! Thank so much Jerry for making my car beautiful again!!
Customer Service - 5.0/5.0 -
Jerry was amazing! Did everything he could to get everything I needed fixed on my car!
Returned Clean
My Experience - 5.0/5.0 -
Jerry and Vanessa were extremely communicative and helpful while dealing with my Turo car getting repaired- thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jerry & Vanessa were amazing - they were communicative and helped the process move forward always.
Customer Service - 5.0/5.0 -
Jerry & Vanessa provided excellent service
Returned Clean
My Experience - 5.0/5.0 -
The guest service was exceptional, starting with the young lady at the lobby desk (I didn't get her name). The work was completed way before expected. Jerry was a pleasure to work with and was very professional and polite. He kept me updated on the work being done on my vehicle. I would definitely recommend Kaizen Collision to family and friends. And, I will definitely be a return customer if needed in the future!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jerry and the young lady at the front desk were exceptionally polite and informative about the repair process. Jerry kept me updated with phone calls regarding the progress of my vehicle. The work was completed quicker than expected. So far, the work on the vehicle is very satisfactory! I would definitely be a return customer, and would recommend Kaizen Collision Center to my family and friends. Thank you for a great experience.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great service since day one
Repair Quality - 5.0/5.0 -
We got great service from day one Jerry took care of us with no problems.They did a great job with our Priuz the car looks fantastic
Customer Service - 5.0/5.0 -
They got the job done quickly great help from customer service
My Experience - 5.0/5.0 -
Excellent performance.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Jerry was very informative about the whole process from beginning to end. The work was detailed and looked Beautiful. The staff was nice and Vanessa was very nice and helpful upon walking in.
My Experience - 5.0/5.0 -
I had a great experience with Kaizen, especially Vanessa and Jerry at the Indiana location. From start to finish, their communication was outstanding. They took the time to explain everything clearly, answered all of my questions, and kept me updated throughout the entire process. What really stood out was the transparency. They made me feel confident that the work they proposed was exactly the work that was completed—no surprises, no unnecessary upselling, just honest and professional service. It’s hard to find that level of trust these days, and they definitely earned my business. I highly recommend Vanessa, Jerry, and the entire team at Kaizen!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will recommend this facility for repairs
Repair Quality - 5.0/5.0 -
Excellent service,staff very polite and helpful repairs were done in time ,very happy with the results
Customer Service - 5.0/5.0 -
Very satisfied
Returned Clean
My Experience - 5.0/5.0 -
My vehicle unfortunately was involved in a hit and run collision. From when I walked in thr door, the manager Jerry Aguila was very professional and very thorough in explaining the step my step process my vehicle would under go. My vehicle was completed on time and the workmanship looked amazing. My vehicle looks as good as new. Thanks to Jerry and the kaizen team, you have gained a returning customer for sure!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They Did Well A Good Job On My Car .
My Experience - 5.0/5.0 -
I was very pleased with the quality of the repair and with the excellent customer service. I would definitely recommend Kaizen.
Likely to Recommend - 5.0/5.0 -
Will definitely be recommending this place.
Repair Quality - 5.0/5.0 -
Jerry provided excellent service. I am very happy with the quality of the repairs, my car looks brand new. I would definitely recommend this place.
Customer Service - 5.0/5.0 -
Excellent customer service. Everyone is friendly. They constantly updated me on the progress of the repairs with notifications of any changes.
Likely to Recommend - 5.0/5.0 -
Yes i will recomended
Repair Quality - 4.5/5.0 -
Very good custumer service jery
Customer Service - 4.5/5.0 -
Always retun my calls
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a wonderful job fixing my Mercedes they were quick and did everything very nice I will refer anyone I know to them .thank you for a job well done