Kaizen - Riverside East
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Since the first call , they were always helpful, polite , and respectful. Accurate on timing, keeping me updated about any issues and progress with my vehicle. I highly recommend east riverside kaizen collision center.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service! . Since the first call they were polite and helpful answering all my questions. Jerry Galvez was always updating me with any progress during the process. I, 100 percent recommend kaizen riverside east collision center.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Job done well.
Likely to Recommend - 5.0/5.0 -
If I like the friend or colleague… I generally don’t recommend because it’s none of their business whom I use.
Repair Quality - 5.0/5.0 -
A-Ok
Customer Service - 5.0/5.0 -
All questions/concerns addressed adequately.
Returned Clean
My Experience - 5.0/5.0 -
I am so happy with my truck been repair. Jerry it was awesome and did help me out with everything.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good service and manager Jerry was very helpful
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you so much for the beautiful job you did I will definitely recommend you 😊
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a beautiful job on my 2023 Kia Forte thank you 😊
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would recommend them to my grandmother they take good care of you
Repair Quality - 5.0/5.0 -
some of the best service I’ve ever had they treat you like family here personnel is very knowledgeable and professional. They left no stones unturned
Customer Service - 5.0/5.0 -
customer Service is top-tier
Returned Clean
My Experience - 5.0/5.0 -
Jerry and Vanessa were both very professional, kind, considerate and I appreciate the courtesy and great communication re: my car and the quick time it took to do the work. My husband & I are extremely happy about how beautiful my car looks!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did wonderful job repairing my car!!! We all think it looks brand new!
Customer Service - 5.0/5.0 -
Vanessa & Jerry: both informative, professional and helpful
My Experience - 5.0/5.0 -
A very satisfactory job! Thanks to this team! Proud of you guys
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
So far the quality of workmanship has been great!
Customer Service - 5.0/5.0 -
Team was always extremely profesional and courteous.
Returned Clean
My Experience - 5.0/5.0 -
It always sucks when you have to have your vehicle repaired. They took care of us and sunny great job..
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Paint line on the back bumper could have been better.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would not do this to a family member.I would not recommend this shop to anybody more or less.Somebody in my family very dissatisfied with their work
Repair Quality - 1.0/5.0 -
The gentleman I dealt with at the repair shop was very dishonest.\n He would tell me one thing, and it would be the total opposite.\n He never told me the truth. I had to keep coming back like 4 times He told me my car was finished but it was not finished.I had to keep coming back for the parts.He lied to me quite often
Customer Service - 1.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Hi yes I was very please with Jerry he always stayed in contact with through this hole proses always very nice when he called with a update on my car
My Experience - 5.0/5.0 -
Very professional and prompt. Very impressed. 2nd car I’ve taken them too.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very pleased
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Friendly service, excellent quality work, and returned the car looking better than ever. Yes, I would recommend them.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The receptionist, and also the service manager were very cooperative and did a great job for me.
My Experience - 5.0/5.0 -
Jerry did a phenomenal job dealing with me and the insurance company. Jerry also explained everything with detail
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jerry made the experience very pleasant
Customer Service - 5.0/5.0 -
The level of professionalism and knowledge from Jerry was outstandingnding
Returned Clean
My Experience - 5.0/5.0 -
Perfect service from the first phone call to getting my Honda back from Jerry. When I called they were friendly, knowledgeable and responsive. I was able to bring in my car, have the part at the shop the next day, and have it repaired immediately. Only 30 minutes! Jerry had top tier customer service. Absolute 10/10 experience I could not recommend enough.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service all around from first contact to picking up my car after the repair. Fair price, quality work and great customer set service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jerry make the experience very pleasant
Customer Service - 5.0/5.0 -
The level of professionalism and knowledge from Jerry was outstanding
Returned Clean
My Experience - 5.0/5.0 -
Great quality repair work and communication was awesome every step of the way. Everyone I met made me feel like they cared about me and my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
3rd time customer
Repair Quality - 5.0/5.0 -
Excellent work and excellent staff. Through my own bad luck they’ve fixed my cars 3 different times perfectly.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Friendly service, efficient management,, Manager drove me back to my home after dropping off my vehicle for repairs the first day
Repair Quality - 5.0/5.0 -
The speed of work was fast
Customer Service - 5.0/5.0 -
Very professional