Kaizen - Riverside East
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jerry was great. Walked me through the process and kept me up to date every step of the way. Excellent service.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I’d like to thank everyone at Kaizen for taking care of me and making the repairs that were needed on my car. Jerry and his team did a phenomenal job on my vehicle and made it a wonderful experience. They kept me in the loop and gave me updates on my vehicle throughout the whole process and was stress-free. Also they were able to finish my vehicle a day early than expected. Once again, thank you Jerry and the whole Kaizen Team. I really appreciate everyone and everything you’ve all have done. Thank you!.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jerry and the rest of his team there in Kaizen did a phenomenal job. Took care of me every step of the way, stress free, and had my vehicle repaired quicker than expected. To everyone at Kaizen, thank you all very much!. I really appreciate you!.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I had the best experience, my car came out, Dealership Quality. Jerry was very kind and professional .he explained the process.. and make sure everything was done as promised. Only great things to say about Kaizen, thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jerry and Vanessa were excellent. I am extremely satisfied.
Customer Service - 5.0/5.0 -
Customer service was excellent. They kept me informed the entire time
Returned Clean
My Experience - 5.0/5.0 -
Everyone I dealt with in the process of getting the damage to my truck fixed were very good to me. Jerry was very good to me and always kept me updated with my Truck. Would definitely come back and highly recommend to anyone looking to get body work done to their car.
Likely to Recommend - 5.0/5.0 -
My Dad wants to get some body work done on his truck and he will come here to get it done.
Repair Quality - 5.0/5.0 -
Can’t even tell the damage to my truck was there in the first place. My truck looks even better than the first day I bought it.
Customer Service - 5.0/5.0 -
Jerry was very good to me and very helpful.
Returned Clean
My Experience - 5.0/5.0 -
Excellent all around.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Jerry did an excellent job on the repair itself as well as communicating with me throughout the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I am very pleased with the work done on my car. Jerry kept me informed about what was going on. Jerry and Vanessa customer service was excellent. I would recommend Kaizen to everyone.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The car was very clean.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was courteous and efficient, waiting room was clean and comfortable. And service was fast, of course I would have left my car and come back for it if they hadn't told me it would be quick... I do not care for your AI on The phone, I know it's not a real person and it's cracking jokes when I just want to get my car fixed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was friendly and knowledgeable, the work was done in a short amount of time while I waited. The waiting room was comfortable, they even washed my car
Customer Service - 5.0/5.0 -
Everyone was friendly
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs were perfect
Customer Service - 5.0/5.0 -
Jerry had great customer service and made sure i was taken care of
My Experience - 5.0/5.0 -
Took my lexus to Kaizen for paint and body work damage. I was greeted by Vanessa at the front desk. She was very friendly and walked me through all my questions and even helped contact my insurance company. Jerry (GM) took over from there and gave me a realistic estimate on both time and money. The shop kept me updated daily on the process. I got my car back a day or two early and she looks brand new. The work is 100% perfect!! I highly recommend this shop for body work and paint repairs.
Likely to Recommend - 5.0/5.0 -
I have already recommended the shot to friends. They do a great job , and if needed , I will use them again.
Repair Quality - 5.0/5.0 -
The car looks beautiful once again.Just like it had never had a paint repair.
Customer Service - 5.0/5.0 -
Vanessa was awesome. She took the time to help me file a claim with insurance and walked me through the process. Jerry(GM) took pictures of my car and gave me a thorough inspection both for cost and time to make the repairs. The car was repaired beautifully. I am a 100% satisfied with the customer service and the workmanship.At this body work shop. The car was delivered ahead of time and beautiful. Both associates or very knowledgeable , helpful and kind.
Returned Clean
My Experience - 5.0/5.0 -
The company as a whole was amazing. Jerry was a cool guy. Very honest very willing to help me out. 10/10 would go back again
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fantastic customer service.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jerry was great with his communication and having my vehicle done on time
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Received my car on time! Jerry communicated every step with me. Very helpful with the insurance process.
My Experience - 5.0/5.0 -
Warm, friendly service, nice people. Kept me clearly informed on the work to be done and status, car was ready four days earlier than expected. Very pleasant experience over all-thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work, car ready earlier than expected.