Kaizen - Riverside West

4.9 (7,141reviews)

98%

(951) 689-8440

7590 Cypress Ave, Riverside, CA 92503

98%

7590 Cypress Ave
Riverside, CA 92503

Get Directions Website Email

About Kaizen - Riverside West

7590 Cypress Ave
Riverside, CA 92503

Get Directions Website Email

In operation 16 years.

Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:30 pm
Tue	8:00 am - 5:30 pm
Wed	8:00 am - 5:30 pm
Thu	8:00 am - 5:30 pm
Fri	8:00 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Acura

Cadillac CT6

Corvette C8

GM CRN BrightDrop Fleet

GM Electric Vehicles

Honda

I-Car

Jaguar

Land Rover

Call

Website

Reviews (7,141)

Sort By:
Newest
Rating

5,913 Customers Rated

5 Stars

73.6% Complete

(5258)
4 Stars

5.2% Complete

(374)
3 Stars

1.1% Complete

(82)
2 Stars

0.7% Complete

(51)
1 Star

0.4% Complete

(25)
< 1 Star

1.7% Complete

(123)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than before the accident. The team receives high marks for professionalism, friendliness, and genuine care. Communication stands out as a key strength, with customers appreciating regular updates throughout the repair process. Timeliness is another highlight, as vehicles were frequently completed ahead of schedule. A few customers noted areas for improvement, including inconsistent proactive communication, occasional delays without timely notification, and minor quality control issues flagged at pickup. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop to family and friends.

Select to learn more

Service Quality
Timeliness

"... consistent updates, and my car was ready right on time. The repair work was flawless, and the process was smooth and stress-free. The paint job was even better than ..." Read more

"After the repairs you couldn't even tell the vehicle was in an accident. Great workmanship."

"... and I couldn't be more impressed with the results. The work was flawless my car looks as good as new, with no trace of the damage." Read more

"... the staff and the speed at which the work was done. The repair made the effected area look new! I was pleased. Just one minor thing was some kind of attachement ..." Read more

"VERY pleased with the outcome of the work! Exceptional customer service! Very professional group. My truck was finished in ..." Read more

"Great customer service and amazing turn around time. They got my vehicle done a whole 3 days early!"

"The work was finished ahead of time."

"My vehicle was ready to be picked up earlier than promised."

"I was told between 3-5 days and it was ready for pick up on 3rd day."

"There were multiple delays to the vehicles pickup date, and all updates regarding those delays were communicated ..." Read more

Service Quality
Timeliness

Service Quality
Timeliness

"... consistent updates, and my car was ready right on time. The repair work was flawless, and the process was smooth and stress-free. The paint job was even better than ..." Read more

"After the repairs you couldn't even tell the vehicle was in an accident. Great workmanship."

"... and I couldn't be more impressed with the results. The work was flawless my car looks as good as new, with no trace of the damage." Read more

"... the staff and the speed at which the work was done. The repair made the effected area look new! I was pleased. Just one minor thing was some kind of attachement ..." Read more

"VERY pleased with the outcome of the work! Exceptional customer service! Very professional group. My truck was finished in ..." Read more

"Great customer service and amazing turn around time. They got my vehicle done a whole 3 days early!"

"The work was finished ahead of time."

"My vehicle was ready to be picked up earlier than promised."

"I was told between 3-5 days and it was ready for pick up on 3rd day."

"There were multiple delays to the vehicles pickup date, and all updates regarding those delays were communicated ..." Read more

Leticia (Acura owner) reviewed 8/4/26

Antonio (Ford owner) reviewed 8/3/26

their staff is very attentive and friendly

Alma (Chevrolet owner) reviewed 8/3/26

Good service

Jean (Ford owner) reviewed 7/29/26

My car looks beautiful. The workmanship I consider as excellent. The service personnel I worked with were very pleasant, informative, and made my repair experience much better than I had expected. Thank you so much.

The service and the repair were excellent! Thank you.

They were very informed and very pleasant to do business with.

Bob (Cadillac owner) reviewed 7/27/26

You guys were great to deal with and it was a pleasure dealing with you all. Plus you guys did a great job. Thank you. Bob

Good people and good work

Everyone was a joy , and the work came out nice

Joseph (Honda owner) reviewed 7/27/26

Dona (Chevrolet owner) reviewed 7/24/26

Great job and customer service. Easy to work with

But they need one in orange counyy

David (Lexus owner) reviewed 7/23/26

Kaizen Collision Center provided excellent service and repair work on my vehicle. I highly recommend them.

Denyse (Kia owner) reviewed 7/23/26

everything looks good inside and out! very easy place to work with! would highly recommend!

had a wonderful experience with Kaizen. It was fast and painless. Jessica was really nice to work with. Kept me informed every step of the way!

Linda (Toyota owner) reviewed 7/21/26

Jim (Ford owner) reviewed 7/21/26

Thumbs up.

Very good experience. Would highly recommend this company. Mathew did a great job for myself.

Nancy Lynne (Hyundai owner) reviewed 7/21/26

Valerie (Lexus owner) reviewed 7/20/26

Myrna (Lexus owner) reviewed 7/20/26

Lacheny (Honda owner) reviewed 7/17/26

Kiara (Kia owner) reviewed 7/16/26

Repair looks good

Jessica was great

Elionai (Toyota owner) reviewed 7/15/26

Annie (Nissan owner) reviewed 7/13/26

Courteous, professional in handling all paperwork, keeping you informed every step of the. Making doing business with them at ease. Available to answer all questions. & help with all paperwork. I appreciate there service

Blanca (Toyota owner) reviewed 7/13/26

Translated from Spanish by Carwise

Translate review to English

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They do a great job

La secretaria es muy amable a atienden muy bien al cliente

Joshua (Toyota owner) reviewed 7/13/26

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Most auto body shops offer a written warranty on their repairs. Check with your auto body shop to understand their warranty.

Kaizen - Riverside West

About Kaizen - Riverside West

Reviews (7,141)

5,913 Customers Rated

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0