Kaizen - Riverside West
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They do a great job
Customer Service - 5.0/5.0 -
La secretaria es muy amable a atienden muy bien al cliente
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
fast efficient service besutiful repair looking like new
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for fixing my car, and all the help I got from everyone. Everyone there was very nice and professional
Likely to Recommend - 0.5/5.0 -
I have used Kaizen for repairs on a previous vehicle and had a positive experience, which is why this experience was so disappointing. Unfortunately, this repair process was extremely frustrating from start to finish. I was late to work on two separate occasions because of issues related to my vehicle. The first time was due to the estimated completion date, which passed without any phone call, text message, or email notifying me of a delay. The second occurred when I arrived to pick up my vehicle and was informed that my keys had been temporarily misplaced. This unnecessary delay wasted a significant amount of my time and only added to the frustration caused by the overall experience.
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Dejé mi carro con todas las luces funcionando y me lo entregaron con las luces malas ya van 2 veses q me sucede nunk más llevaré mis autos a ustedes y no los recomendaré q decepción
My Experience - 5.0/5.0 -
Friendly service, great communication as they kept me informed of the progress of the repairs. Should I ever have the need for auto body repair again, would definitely do business again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Staff was friendly and professional. Quality repairs and in a timely manner
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thabk you Kayzen and team my car came out great and shinny. Work was fast and on point well definetly use them again.
My Experience - 5.0/5.0 -
This is my son’s car but this has been the third time using this company. Always very happy with their service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Would like additional information or quote to paint the rest of the vehicle
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Love the after mass, I already have started telling others
Repair Quality - 5.0/5.0 -
Fast and furious, service with a smile, very friendly, very pleased, brought my car in and it came out another way, when I first saw my car, I wanted to cry, I was very pleased and over joyful.
Customer Service - 5.0/5.0 -
Great job, my car looked buy, when I first drive it off the parking lot at the dealership.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The customer service was great. Had a really great experience from start to finish. I especially appreciate that they were able to shuttle me back home and when it’s time to pick up my car, I also got a shuttle to pick me up. Also also I appreciate how fast my car was done.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The Honda sticker wasn't on the spare wheel case