Kaizen - Riverside West
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great customer service from the full staff
Likely to Recommend - 5.0/5.0 -
Amazing work
Repair Quality - 5.0/5.0 -
So welcoming
Customer Service - 5.0/5.0 -
Very helpful
My Experience - 5.0/5.0 -
Kaizen is amazing! I definitely recommend them. The lady’s in front are awsome and friendly and Jerry was awsome.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jerry and everyone else was great! They made sure I was well taken care of.
Customer Service - 5.0/5.0 -
Jerry went above and beyond to ensure I was taken care of
My Experience - 5.0/5.0 -
The repairs were done really well! Can't even tell there had been damage! Staff were friendly and super accomodating and the work was done witin days! Great experience!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I was impressed at the courtesy of the staff and the speed at which the work was done. The repair made the effected area look new! I was pleased. Just one minor thing was some kind of attachement on my rearview mirror was hanging off the mirror. But not sure if Kaizen would have the tools to fix that. It was not on the outside where the repair was but possibly jarred loose inside when repairs were done.
Customer Service - 5.0/5.0 -
Staff explained everything to me and were most accomodating. Everything in the shop was clean and orderly.Very courteous staff!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Yes and wowed Thank you Hai, Jerry , Karolina & Daniella All tech’s The Mazda was a gift in 2018, my wife’s first car from her son. It has a lot of sentimental value and due to her 7 car accidents in the past. Dealing with car situations is kind of stressful / traumatic and you made it easier. Thank you. Sincerely, Antonio and Regina Arrona. God bless you all.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I’m truly satisfied I feel blessed Process was a little stressful because I’ve never been through it and I have PTSD from car accidents Thankful to everyone at Kaison
Customer Service - 5.0/5.0 -
I’m truly satisfied I feel blessed Process was a little stressful because I’ve never been through it and I have PTSD from car accidents Thankful to everyone at Kaizen
Returned Clean
My Experience - 5.0/5.0 -
How can I express the feeling you guys provoked me? Well you you guys made me feel as if I was a member of each one of you guys families. You guys made me feel that I had nothing to worry about. My car was in good hands you guys took care of it as if it was your own car, you fixed it and even cleaned it. Thank you so much to ALL of you. Please say thank you to the people that did the labor. You guys are amazing.
My Experience - 5.0/5.0 -
customer service by Carolina and Daniela was amazing, they went above and beyond explaining the process. I was happily surprised with the communication provided by Jerry, I was updated throughout the entirety of repairs. Definitely recommending to family and friends!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
best customer service provided by the girls up front hands down !
My Experience - 5.0/5.0 -
Jerry,? Thank you, not just for a truly a truly beautiful job done to my 2017 Silverado.. bro it’s beautiful.. thank you for your honesty.. and thank you for caring and doing everything you could to make me happy..Kaizen ? Jerry is a remarkable asset to your company.. he made sure I was taken are of.. I will be bring my other cars here.. my name is Julio Cesar Zatarain I will be recommending you highly …. Thank you sincerely
Likely to Recommend - 5.0/5.0 -
I already did
Repair Quality - 5.0/5.0 -
Best service Best price Top notch service Thank you for an excellent customer service experience
Customer Service - 5.0/5.0 -
Excellent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent Work very Happy nice people to deal with also quick turn around
My Experience - 5.0/5.0 -
I think you were quickly and very satisfying to me to take care of My Car and I’m very appreciated and I am very happy with My Car. Thank you.
My Experience - 5.0/5.0 -
Muy buen servicio son muy amables Jerry me estuvo informando sobre mi vehículo con la reparación
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Muy buen servicio son muy amables
Customer Service - 5.0/5.0 -
Muy buen servicio quedo bien mi vehículo
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with everyone’s professionalism and courtesy. Jerry Aguila was great. He kept me in the loop every step of the way.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Amazing customer service provided by girls in the front. They were very kind, welcoming, and made sure to explain the process.
My Experience - 5.0/5.0 -
Great services! The team is definitely enthusiastic about providing you with the best service they have. Thank you so much for fixing my car and giving me a car wash, I very much appreciate it.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very Great Services! They totally care for the customer and have the car fixed nicely! Definitely recommend when you're looking for a nice place to take care of your auto!
Customer Service - 5.0/5.0 -
Very Great Services! They totally care for the customer and have the car fixed nicely! Definitely recommend when you're looking for a nice place to take care of your auto!
My Experience - 5.0/5.0 -
Jerry was awesome! Informed us every step of the way with updates of the repair process. We are very pleased with the outcome, my car is beautiful . Thank you !!
Likely to Recommend - 5.0/5.0 -
Highly likely
Repair Quality - 5.0/5.0 -
My car came back beautiful. I'm very satisfied. Customer service was excellent.
Customer Service - 5.0/5.0 -
Everyone was very friendly