Kaizen - Riverside West
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Si muchas gracias, un servicio muy puntual y buen trabajo y el asistente que me atendió sr. Jerry muy amable y respetuoso en todo momento y las secretarias tambien... trabajo satisfecho.
My Experience - 5.0/5.0 -
Jerry fue muy responsable, llamaba y me tenía al tanto de la reparación del carro,un excelente trabajo
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Me mantuvo informada del Proceso de mi carro
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Jerry was very professional! He always updated me with the progress of my car and costs. I recommend Kaizen for all of your collision care needs
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jerry was very friendly and professional throughout the car repair process. He explained my repairs and kept me informed of any necessary changes. I would recommend Kaizen if you have any collusion repair needs!!
Customer Service - 5.0/5.0 -
Staff friendly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
On 9/25/25 my 2015 Honda Accord Sport was rear-ended. My bumper and trunk were damaged. AAA referred me to Kaizen since they were covering the repairs. I made an appt on 9/30/25 and Jerry assessed the damage and told me that he could take my car in the same day to start working on it. My car was ready Friday of the same week. My car looks great and the trunck closes perfectly. Jerry was great about communicating during the whole process. I highly recommend Kaizen.
Customer Service - 5.0/5.0 -
Great service
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
Rude
Likely to Recommend - 5.0/5.0 -
Yes I would...work gets done on time.
Repair Quality - 5.0/5.0 -
My car was fixed within the time frame I was told. I was also updated at all times of the process.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service provided by staff. (Jerry Aguila and Carolina)
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I am very satisfied with the work performed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Muy buen servicio
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Jerry, kept me updated all the way through the process of my car being repaired. He is absolutely the best. So kind, polite, and he is a great communicator. This certainly help with the stress. My car was completed i believe in record time to profection. I have already referred Kaizen to several friends and i certainly will continue to do this. I have gone to the Kaizen on Indiana before and they also did amazing work. I do love this Kaizen West they did amazing work and communication was certainly a 10 if that's the highest i can give. Your receptionist are the best too. Very helpful and very friendly. Thank you for thinking of your customers. It's a breathe of fresh air in these stressful days. Sincerely, Diane Coley
Likely to Recommend - 5.0/5.0 -
I already have and i will continue to refer Kaizen.
Repair Quality - 5.0/5.0 -
My car looks like i just purchased it. It's beautiful...thank you!
Customer Service - 5.0/5.0 -
Jerry was so amazing...he keep me informed all the way through my car repair. Great communicator and if it was for him I'm sure this would of been more stressful. He is totally the best. Thank you Jerry for all your help and updates.
Likely to Recommend - 5.0/5.0 -
I would definitely recommend Kaizen
Repair Quality - 5.0/5.0 -
Jerry and the office staff were simply amazing. Very welcomed and felt comfortable taking my car in to be repaired after my accident. Jerry kept me informed of everything from beginning to end. Very satisfied with the work that was done. Highly recommended. Thank you Kaizen for taking care of my car needs.
Customer Service - 5.0/5.0 -
Jerry and the staff were amazing. Very helpful and very attentive to our needs.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
We really liked their customer service, Carolina was very friendly and Jerry took the time to explain and walk us through the whole process and keeping us updated. Thank you.
My Experience - 5.0/5.0 -
Great place to get your car fixed. They are fast and do an exceptional work. Plus their customer service is the best.
My Experience - 5.0/5.0 -
Me encantó la amabilidad que tienen para atenderme y siempre apoyándome para que todo fuera muy fácil para mí