Katy Auto Collision
In operation 9 years.
Automotive collision repair and routine maintenance
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Took longer than expected but the job got done!
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Took much longer than expected and the cost more than doubled because of more rust being found but the job seems to have been done well.
Customer Service - 4.5/5.0 -
I am happy with the result--- please don't send any more surveys
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very attentive.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Good customer service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
As always Jonas did an awesome job!!!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They fixed the vehicle on time and always kept me on the loop
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The team at Katy Auto collision were extremely professional and thorough with the repair. Will certainly recommend your service. Thanks very much.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job on the repair also very professional personnel.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 0.5/5.0 -
I took my car in and was told it would cost 4800 and would be ready in 1 month. 1 month went by I had not heard anything so I reached out just to find out that they had not even started on the car because there was a part they needed that was on back order in the “WHOLE NATION”. I asked for the part number and found it within minutes from a dealer. Then I found out that there was going to be a price increase but it would be ready in a week. I agreed to it because at this point I really needed the car back. A week and a half later I called back again just to be told the radiator needed to be replaced. I drove this car from Los Angeles to Houston with the damages it had and I didn’t have any over hearing problems. They said they would replace the radiator at no expense due to the hassle I was going through. We’ll on my receipt I was charged for a radiator. This place had horrible communication skills and every week they had something new that either had to be removed or added. All I got was apologize which did me no good. The part I found that was on back order in the nation was not even used at the end and I was charged for parts I was told I would not be charged for. Worst experience ever!
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Have you received my other parts yet?
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
I think your work is good, and from comparing with another body shop your prices are good. But one would have to be prepared to do all the follow-up.
Repair Quality - 5.0/5.0 -
Looks great!
Customer Service - 3.5/5.0 -
I wish there had been more follow-up with State Farm on what they approved to fix. Instead of checking, Jonas assumed they had denied part of the claim, so 5 days in the shop turned into 9 days.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything was satisfactory about the service and the repairs. Alberto was very attentive and helpful in keeping me informed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All good. Alberto ver good about keeping in touch and on schedule.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Katy Auto did an outstanding job on repairing my car. They were posting the status of the repairs on a regular basis. Very response when I called for the status updates.
Customer Service - 4.5/5.0 -
My PM, Alberto, was very response and prompt in returning calls and informing me of the status of the repairs.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It looks great! Panel gaps are like what they would be from the factory and all parts replaced line up very well.
Customer Service - 5.0/5.0 -
Alberto did a great job with my constant phone calls asking about my car and was super helpful with any questions i had