Katy Auto Collision

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

I was quoted 2 weeks for repairs and it took twice as long

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

My car wasn’t fix right, they also broke a part of my car and the owner doesn’t want to fix it.

Customer Service - 0.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

I had a great experience with Katy Auto Collision. The y took care of my care in one week, fixed everything properly and did some additional touch up they did not need to do. This made their whole repairs look more complete. The mechanic was very thorough to explain the repair and the paint warranty. I am very happy with they technical qualify and professionalism. Overall a great experience.

My Experience - 0.0/5.0 -

They made me wait many days to repair something simple, in two delivery times they excused themselves for different reasons, and the vehicle was delivered to me on the last day when the limit to deliver the vehicle was expired by renting, bringing me as a consequence to pay a surplus, of In the same way, the repair was not good, the installed parts were not new and it lacked adjustment, it was really a stress to have it in this workshop

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Katy Auto Collision is the best! I wouldn’t trust my car with anyone else!

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

Good work. Poor communication. Lies regarding how much time it would take to get my car repaied

Customer Service - 1.0/5.0 -

I had to call constantly, as promises by the representative were never fulfilled. It took a month longer than promised to get my car back.

Returned Clean

My Experience - 5.0/5.0 -

Very professional and quality work!

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

After committing to completing my repair by Friday September 16th, Alberto Informed me that he was unable to locate a part until Thursday the 15th. He said the car would be ready the following Monday. I told him that that was not going to work based on work travel and our need to have the car so our children could drive themselves to school on Monday. He then Made arrangements for the work to be done on Saturday. I was very pleased that he was able to make this arrangement for us.

Likely to Recommend - 5.0/5.0 -

First place I would recommend

Repair Quality - 5.0/5.0 -

Very nice job, good communication, fair prices. Would definitely go to them again.

Customer Service - 5.0/5.0 -

Pleasant and helpful

Returned Clean

Likely to Recommend - 5.0/5.0 -

These people run a very professional, polite and qualified body repair service. The only thing I would suggest is they need to expand (larger facility) to allow more Katy residents to have access to their service.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

They keep us updated about repairs and time to pick up car etc.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean