Kay Jays Collision Experts

4.9 (540reviews)
98%
6351 Metropolitan Ave,  Middle Village,  NY  11379

kay jays collision has been owned ad operated and at the same location since 1963, High quality repairs and high level of customer service has kept us serving our community for fifty seven years. our staff is trained to I-CAR GOLD certifications.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Cash
  • Check
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (540)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for professionalism, craftsmanship, and attention to detail. Communication stands out as a key strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness is frequently highlighted, with numerous customers noting their vehicles were completed ahead of schedule. Customers also commend the friendly, courteous, and helpful nature of the staff. A small number of customers noted areas for improvement, including concerns about repair completeness and follow-through on specific issues, as mentioned directly in their feedback.
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"Absolutely fantastic top notch quality work. No sign of this car being 'repaired. I am ovet the ..." Read more
"Work performed in proffesionsl manner, on time, quality workmanship."
"Efficient and impressive completion of repairs ."
"Kay Jays did a fantastic job. All the big and little things done well. My car looks and drives like new. Thank you"
"Totally professional. Service done in a timely manner. I almost didn't recognize the transformation. Overall ..." Read more
"Was delivered a day ahead of schedule."
"My vehicle was done a day early!"
"Work finished earlier than promised, great communication with the shop owner."
"Gave them the vehicle on a Monday. Vehicle was finished by Thursday. It looked like it just came out of a show room. I ..." Read more
"They had the car ready days before the scheduled time."
"Ive always had a positive experience with Kay Jays. They communicate well, are honest and transparent about the work being done, and manage to get the ..." Read more
"Communication and customer service at Kay Jays is the best Ive seen. I am lucky to be a client!"
"Explained every detail how its going to be fixed and explain to me how the job was done"
"I really appreciated the team's communication and care throughout the whole repair process."
"Excellent professional interactioncommunication."

My Experience

U did a fantastic job. Will recommend to my friends .Thanks

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Repair Quality

U really did a excellent job happy with the result thank you.

Customer Service

Excellent

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My Experience

Very nice people good experience

My Experience

Car looks even better than when I first brought it in. Spoke with Rob at the shop and was very friendly and informative. He let me know extaclynwhat needed to take place and even delivered ahead of schedule. Top notch repair shop!

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Repair Quality

Rob was easy to work with and quickly assessed the damaged and provided timeline. Work was done to perfection and even done ahead of schedule. Amazing work

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Repair Quality

Excellent repair job and completed very timely.

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Repair Quality

Kay Jay’s totally took care of my son’s car. They did a great job, they were attentive, kept me informed and finished the job a few days earlier than expected. Highly recommend these guys.

Customer Service

Fast service, reliable, great attention to details. Highly recommend this shop!

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Would definitely recommend to my friends and anyone

Repair Quality

Amazing work the best i seen i definitely recommend them to anyone

Customer Service

Explained every detail how its going to be fixed and explain to me how the job was done

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My Experience

Very good work. Very happy

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My Experience

You guys did a great job. The car looked brand new and it was done quickly.

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My Experience

Thank you all for all your help

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Repair Quality

Kay Jays are very professional, I love the job they did on my car. Thank you guys for your help

Customer Service

Very satisfied

My Experience

So far everything is good.They did excellent work.

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My Experience

Repair was done very good and I'm satisfied. Thank you

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Repair Quality

Kay Jay collision did great job, car luks like New

Customer Service

My Experience

The car looks great. I couldn't be more satisfied!

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I will come here for maintenance from now on, not just when I have accidents.

Repair Quality

I love Kay Jay's. They're fair, fast, and professional.

Customer Service

They respond quickly and even sent me a tow truck.

My Experience

A huge tree branch fell on my Ford Edge. It cracked/shattered my windshield, and broke my left & right side mirrors. Scratches on the hood and other scratches on the side of the vehicle. Insurance recommended Kay Jay's collision on Metropolitan Ave. Gave them the vehicle on a Monday. Vehicle was finished by Thursday. It looked like it just came out of a show room. I almost didn't recognize it... kay Jay's are courteous, professional, attentive, and time sensitive. I wish no vehicle accidents on anyone, but if so, I would only trust kay Jay's with my vehicle...over all recommendations: HIGHLY RECOMMENDED....5 out of 5 STARS...BF

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Repair Quality

Totally professional. Service done in a timely manner. I almost didn't recognize the transformation. Overall Recommendations: Highly Recommended.

Customer Service

My Experience

They did a phenomenal job! You can't tell it was ever damaged. Thank you!

Likely to Recommend

I would recommend them to anyone and everyone.

Repair Quality

They did an amazing job and within a reasonable amount of time.

Customer Service

I felt more like a friend rather than just another customer.

My Experience

They were very helpful and kind - not something you see very often these days.

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My Experience

Another awesome experience from beginning to end of my career repair!

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Repair Quality

Excellent experience

Customer Service