Kayser Automotive Group
In operation 101 years.
Kayser began selling and servicing cars back in 1925 on East Washington Avenue in Madison. Paul A. Kayser, a farmer from Fitchburg opened the dealership to sell and service the new Ford Model T. Thanks to the loyalty of so many satisfied customers and the dedicated & effective work of so many Kayser employee's we grew to be the largest Ford dealership in the state. Kayser has since grown to sell Chrysler, Dodge, Jeep, Ram, Isuzu Trucks, Ford and Lincoln brands in four locations, Sauk Prairie, Pulaski, Watertown and Madison. When Paul Kayser began selling the Ford Model T in downtown Madison, the city was really more akin to a small town. Although I have always thought of Madison as having that small town feel, it has grown tremendously and very successfully since 1925. However, we still strive to provide small town friendliness while maintaining the low, volume pricing model Kayser has been known for. We look forward to seeing you again soon. Sincerely, Sean Baxter President
- Free Estimates
- Insurance Company Assistance
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The Team at Kayser Collision Center did a great job! They had great communication along the process. Couldn't be happier with the service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The crew at Kayser Collision did a great job. Everything went smoothly and they communicated well along the process.
Customer Service - 5.0/5.0 -
The team at Kayser Collision Center did a great job. The car came out perfect and they had great communication along the way.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
From start to finish very professional, friendly and on time with expectation
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
A little late. It took more over two weeks as they postponed the date it would be ready several times. I thought the last time I should have been offered use of a car after being delayed twice.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
As I explained in an earlier survey my car was in the shop for over two weeks. Twice they extended the time saying they were having issues with the paint. I felt the second time I should have been offered the use of a loaner car as we had not planned on having to deal with the loss of our car for so long.
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0 -
I was referred by a family member and would also feel confident referring a friend or family based on the experience I received.
Repair Quality - 5.0/5.0 -
The work performed bought the vehicle to new condition without evidence of the prior damage.
Customer Service - 5.0/5.0 -
The team at Kayser did an excellent job keeping me informed throughout the process. From the initial quote to completion, I recieved regular updates.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Derek was so kind and kept me updated on the progress of my truck. Bob was great also!!
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a fantastic job!
Customer Service - 5.0/5.0 -
So easy to work with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Completed the project very quickly and were very helpful
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone in the collision center is so accommodating and kind. I recommend them to anyone who wants to know.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs took longer than expected but the Collision Center was very prompt in sending update messages. Payment through insurance was straightforward, and the initial estimate for repairs was done very quickly and thoroughly. Overall a very streamlined process, which I was grateful for in the stressful time after being in a car accident.
Customer Service - 5.0/5.0 -
Staff were quick to send updates and answered all of my questions well.
Likely to Recommend - 2.5/5.0 -
I thought that the dealer body shop would have trained people, readily available parts, correct knowledge and tools. I guess it was ok, I would not say it was impressive. In all fairness I will say I don’t know of a better local body shop, so……..
Repair Quality - 2.5/5.0 -
Originally was supposed to take 8 days. Actual repair time was 1 month. I understand things happen. But I feel most of the delays were because stuff got missed, and then we were waiting for parts. Once would have been bad enough, but once the parts from the first delay showed up and were installed, it happened twice more. My rental insurance coverage finally ran out When I finally got the truck back, I found broken used parts in the box, and some of the trim pieces were not installed in the cab. I installed them myself. Plus , there were dirty hand prints on the cab ceiling that I had to clean up. I am a construction manager, so I deal with situations every day that have issues, not the end of the world, just seems like it was very poorly organized.
Customer Service - 4.5/5.0 -
Derek did a decent job of communicating, Tyler was actually better at the end. I don’t 100% believe some of what I was told about the cause of the delays, (I am fairly knowledgeable about vehicles) but I do believe them about having to wait for parts to arrive. ( I feel it should have been caught sooner and ordered sooner) Derek did a great job putting me in a loaner truck once my rental coverage ran out.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We were extremely pleased with staff and the great job you did with repairing our F-150 truck. We would highly recommend Kayser Ford that's for sure. THANK YOU for the great service!
Customer Service - 5.0/5.0 -
A+++++