Kayser Automotive Group
In operation 101 years.
Kayser began selling and servicing cars back in 1925 on East Washington Avenue in Madison. Paul A. Kayser, a farmer from Fitchburg opened the dealership to sell and service the new Ford Model T. Thanks to the loyalty of so many satisfied customers and the dedicated & effective work of so many Kayser employee's we grew to be the largest Ford dealership in the state. Kayser has since grown to sell Chrysler, Dodge, Jeep, Ram, Isuzu Trucks, Ford and Lincoln brands in four locations, Sauk Prairie, Pulaski, Watertown and Madison. When Paul Kayser began selling the Ford Model T in downtown Madison, the city was really more akin to a small town. Although I have always thought of Madison as having that small town feel, it has grown tremendously and very successfully since 1925. However, we still strive to provide small town friendliness while maintaining the low, volume pricing model Kayser has been known for. We look forward to seeing you again soon. Sincerely, Sean Baxter President
- Free Estimates
- Insurance Company Assistance
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything worked out well
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
All staff I interacted with were friendly and professional. I was impressed with the prompt responses and repair process. The updates received throughout were very helpful!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0 -
It is disappointing for them to tell you before you get there that the repair will take 1 1/2 hours. Right when I arrived they told me it would take all day. No loaner car available. The Lyft ride was not helpful.
Customer Service - 1.0/5.0 -
The service person did not apologize for telling me the wrong time frame before I got there.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
We were directed to Kayser Ford by our insurance agency, AAA, after we hit a deer on our road trip. We had to leave the Expedition at Kayser on a Saturday and hope for good care. Kayser called us Monday morning to let us know they had the vehicle and were beginning work on it. This was a reassuring start. It was so convenient that Kayser could do the repair estimate for the insurance company so we didn't have to worry about scheduling that too, remotely while away from home. Kayser kept us updated all along the way with calls and emails. Communication and service were wonderful. They got it done in time for us to pick it up on our way back through town towards home, and we were able to pick it up after hours. Overall, our experience with Kayser made the best of a frustrating event. We were pleased and grateful for how smoothly everything went. What could have been a stressful experience-managing car repairs and insurance claim from afar-was not! Thanks so much for your wonderful service! We're so thankful AAA sent us your way! The Deyoungs
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
I worked with Jenny and Bob in the body shop. They were both excellent and I couldn't have asked for better service.
Likely to Recommend - 4.5/5.0 -
overall I am happy with the job done.
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repairs were completed in a timely manner and my vehicle returned when predicted.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Isadore Knox, Jr. Owner. While I am satisfied I notice that my vehicle runs rough and sound loud when accelerating at low speeds. Not much gas petal response at low speed.
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
my car sounds loud at low speed.
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0 -
Thanks again.
Repair Quality - 5.0/5.0 -
My car looks great. Very professional service. Thank you!
Customer Service - 5.0/5.0 -
Great communication by Bob and your team.
My Experience - 5.0/5.0 -
The staff were professional and courteous. Kayser is an awesome place to do busy with, I actually bought my car with them a few years ago...
Likely to Recommend - 5.0/5.0 -
Kayser is a great company. I actually bought my present vehicle from them
Repair Quality - 5.0/5.0 -
Such a pleasant group, from the receptionist, to the gentleman (Bob) who did the estimate .
Customer Service - 5.0/5.0 -
It was excellent. And I was so surprised, when I picked up my vehicle, it had been cleaned and waxed (?) It looked better coming out then going in-lol
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It looked like a brand new car when we picked it up. Kayser even detailed the inside. This truck is our empty nester baby, so we are grateful for the attention to detail. The whole process of getting it repaired from when we brought it into the body shop to pick up time was slick and easy. We even received text messages letting us know where they were in the process. Very, very happy.
Customer Service - 5.0/5.0 -
Jenny and the nice man (sorry, can’t remember his name) who looked at our vehicle to determine repair costs were very kind and informative.