Kayser Automotive Group
In operation 101 years.
Kayser began selling and servicing cars back in 1925 on East Washington Avenue in Madison. Paul A. Kayser, a farmer from Fitchburg opened the dealership to sell and service the new Ford Model T. Thanks to the loyalty of so many satisfied customers and the dedicated & effective work of so many Kayser employee's we grew to be the largest Ford dealership in the state. Kayser has since grown to sell Chrysler, Dodge, Jeep, Ram, Isuzu Trucks, Ford and Lincoln brands in four locations, Sauk Prairie, Pulaski, Watertown and Madison. When Paul Kayser began selling the Ford Model T in downtown Madison, the city was really more akin to a small town. Although I have always thought of Madison as having that small town feel, it has grown tremendously and very successfully since 1925. However, we still strive to provide small town friendliness while maintaining the low, volume pricing model Kayser has been known for. We look forward to seeing you again soon. Sincerely, Sean Baxter President
- Free Estimates
- Insurance Company Assistance
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Excellent communication and quality of work. If you need to take your vehicle to a body shop, I highly recommend Kayser Collision!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work, nice people, speedy too.
Customer Service - 5.0/5.0 -
Good front end staff
Likely to Recommend - 5.0/5.0 -
Just outstanding
Repair Quality - 5.0/5.0 -
Just outstanding from check in to picking up Vehicle
Customer Service - 5.0/5.0 -
Derrick was absolutely wonderful. Went above and beyond and was so accommodating and helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you Bob and Derek for your help and professional handling of my vehicle.
Customer Service - 5.0/5.0 -
They were great!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Everything looks great. Just took a little longer than expected. But things happen. Overall very satisfied
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repair was completed quickly and my car was returned looking better than the day it was purchased. I was impressed to find the whole body had been buffed and the interior had been cleaned. I would not hesitate to recommend the Kaiser Collision Center to my family and friends.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looked better after the repair than it did before it was damaged. Impressive work by the collision department
Customer Service - 5.0/5.0 -
Professional and friendly
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
left headlight is out, and left wiper blade broken. Both were functioning and in good condition prior to the accident. Just wondering why these two items weren't repaired????
Customer Service - 5.0/5.0 -
super friendly & helpful
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The job done on my car is good now. Service was delayed and bit.
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0 -
Regardless of the lack of updates, my experiences at Kayser Quick Lane and service have always been excellent. The lack of any updates confused me. I took it on a Monday morning, called Wednesday later and was told they had to order parts, I asked if it would be done by Friday and he said probably not but will keep you updated, The entire next week went by and I called Friday early afternoon and was told it was done but the keys weren’t up yet, it could be later. About 4 I get a text saying it is delayed until Monday 11/25. I called and he said I’m going to inspect it now so I said I’ll drive over then. He said the texts are auto generated and it wasn’t true. That was the only text or call I received in 2 weeks. Everyone I talked to was great. I wasn’t going to complete this because I think so highly of Kayser. This didn’t change my mind and I will always recommend Kayser. However for someone who hates rentals ended up basically staying home for 2 weeks waiting to hear anything.
Repair Quality - 5.0/5.0 -
The car looks beautiful. My only complaint is lack of updates for 2 weeks. I did all the checking in. I was told they would keep me updated.
Customer Service - 5.0/5.0 -
When I stopped for an estimate the attention was excellent. Bob was out and scheduled an appointment in a few days but as I was driving back they called and could get me in now. Pleased about that.
My Experience - 5.0/5.0 -
You guys are great to work with and have always gone beyond to provide great service. Take care. Lisa
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Looks great, runs smoothly and smells so clean. So glad to have it back in my garage. Thank you for working so hard to get it back to how it was.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Even with a couple hiccups the whole situation was handled just fine.
Customer Service - 5.0/5.0 -
Kept me updated.
Likely to Recommend - 3.5/5.0 -
I think the work quality was very good and the customer service was good. I was disappointed by the delay in getting the repair completed and by having to bring the vehicle back to fix a paint chip.
Repair Quality - 4.0/5.0 -
I think the quality of the repair is good, but I am giving it an 8 because we had to bring the car back to complete part of the repair that was missed.
Customer Service - 5.0/5.0 -
I am very satisfied with the communication from Derek and the willingness of the team to work with us as the duration of the repair unexpectedly increased.
Likely to Recommend - 5.0/5.0 -
Love Kayser!!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service, great work. Loaner vehicle helped out also.
Customer Service - 5.0/5.0 -
The guys at the shop helped me understand the damages on my vehicle and made the process smooth.
My Experience - 5.0/5.0 -
I appreciate the care that was taken with my car, and I would like to mention how personable and kind Derek and Bob were. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service and communication