Kayser Automotive Group
In operation 101 years.
Kayser began selling and servicing cars back in 1925 on East Washington Avenue in Madison. Paul A. Kayser, a farmer from Fitchburg opened the dealership to sell and service the new Ford Model T. Thanks to the loyalty of so many satisfied customers and the dedicated & effective work of so many Kayser employee's we grew to be the largest Ford dealership in the state. Kayser has since grown to sell Chrysler, Dodge, Jeep, Ram, Isuzu Trucks, Ford and Lincoln brands in four locations, Sauk Prairie, Pulaski, Watertown and Madison. When Paul Kayser began selling the Ford Model T in downtown Madison, the city was really more akin to a small town. Although I have always thought of Madison as having that small town feel, it has grown tremendously and very successfully since 1925. However, we still strive to provide small town friendliness while maintaining the low, volume pricing model Kayser has been known for. We look forward to seeing you again soon. Sincerely, Sean Baxter President
- Free Estimates
- Insurance Company Assistance
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Not all repairs complete and I had to return the car. Interior (steering wheel and door full of greasy fingerprints had to be cleaned. Staff very kind and helpful. Frequent updates much appreciated.
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Derek & Megan were professional, answered all my questions and assured me about any concerns I had. The car looks awesome. Thank you to everyone involved in getting my Bronco Sport fixed! I appreciate your professionalism!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It took a little longer than I thought it would but overall it was a great experience.
Customer Service - 5.0/5.0 -
Derel & Megan were awesome!
Likely to Recommend - 5.0/5.0 -
I will likely go back for future important repairs.
Repair Quality - 5.0/5.0 -
My car looks like it's brand new. Though they forgot to put my antenna back on the top!
Customer Service - 5.0/5.0 -
The people were considerate and proactive in helping me through the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Got me in right away and the car looks great. The people I dealt with were very polite and professional
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and friendly staff
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great staff, very helpful
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
All was very good but the communication can improve. Got numerous updates but 2 dates the vehicle was to be ready, no communication so I had to call and find out not ready and get a reschedule.
Customer Service - 4.5/5.0 -
Previous comment.
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Would have expected a car wash. Also, although not related to the insurance claim at all, it would have been nice to have them pop out the dent from a old door ding. Again not related but if you are doing a large repair on a door I think a good show of customer service would have been to pull the door ding
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The first time I dropped on my car for repair, the parts (pano glass roof) had not arrived. I picked up my car and then brought it back after the parts arrived.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0 -
The communication from the staff was poor. The first estimate was that the work would take 3 days. After 3 days, I hadn’t heard anything, so I reached out and was told it would be ready Monday. It wasn’t, until the following Monday. Total: 9 business days. And I only received updates if I asked for them. Extremely stressful!
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
took a little long, buffed through the paint on a corner of the hood.
Customer Service - 4.5/5.0 -
customer service was decent.
My Experience - 5.0/5.0 -
Everyone was courteous, polite and very accommodating