Kayser Automotive Group
In operation 101 years.
Kayser began selling and servicing cars back in 1925 on East Washington Avenue in Madison. Paul A. Kayser, a farmer from Fitchburg opened the dealership to sell and service the new Ford Model T. Thanks to the loyalty of so many satisfied customers and the dedicated & effective work of so many Kayser employee's we grew to be the largest Ford dealership in the state. Kayser has since grown to sell Chrysler, Dodge, Jeep, Ram, Isuzu Trucks, Ford and Lincoln brands in four locations, Sauk Prairie, Pulaski, Watertown and Madison. When Paul Kayser began selling the Ford Model T in downtown Madison, the city was really more akin to a small town. Although I have always thought of Madison as having that small town feel, it has grown tremendously and very successfully since 1925. However, we still strive to provide small town friendliness while maintaining the low, volume pricing model Kayser has been known for. We look forward to seeing you again soon. Sincerely, Sean Baxter President
- Free Estimates
- Insurance Company Assistance
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0 -
The estimate included replacing three damaged lug nuts on the driver front wheel. They were not replaced and were sitting in the cup holder. I wonder if the front end alignment was ever done.
Customer Service - 5.0/5.0 -
Megan was great and kept me up to date.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0 -
We have to take it back for touch ups so it’s too soon to do this survey
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
We are so happy with the way that the car repair turned out! Your frequent communication and service were outstanding.
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
There is a few flaws in the paint work, and the fender didn't get put back on correctly. Body work turned out good but there is a fish eye on the hood along with a chip that they missed. And there was some wetsanding marks that didn't get fully buffed out.
Customer Service - 5.0/5.0 -
I was happy with the Customer service. Very friendly and helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
great job and great service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job and would recommend your service.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0 -
Megan was particularly helpful and friendly, which eased my concerns about the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
In a situation that began with something unpleasant, working with Kayser staff on the repairs to my car couldn't have been nicer/better. Thank you!
My Experience - 5.0/5.0 -
Thanks for a job well done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything A OK
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Good communication about process and delays and they cleaned my car. Took long but I understand part delays and they kept me notified
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great staff, very professional. Casey and Megan are great!
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Customer service - specifically communication about delays - was non-existent. Will not recommend and will move nearly 50 years of family loyalty to a different dealer.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great Megan was very nice. New your name walking g in the door
Likely to Recommend - 2.5/5.0 -
Based on Franz's performance, not likely. Shawn Garza arranged for me to have a loaner during the time my vehicle was tied up. Franz told me none were available and I would have to arrange my own transportation. He also just seemed very unconcerned that my vehicle repairs were not completed correctly the first time and told me he had "persuaded" someone to complete them for me late on Friday. No "persuasion" would have been necessary if the job had been done correctly in the first place. Shawn Garza apologized for the error despite the fact that the service department was not at fault. Further, he left a gift card for me at the body shop which I received when I retrieved my vehicle. I will always rely on the service department for my vehicle but would hesitate to use the body shop again.
Repair Quality - 5.0/5.0 -
Owner is Tammie Smithback
Customer Service - 2.5/5.0 -
Megan was great to work with. Franz was too unconcerned with the fact that the repairs were not completed correctly.