Keeler Collision Center
In operation 62 years.
At Keeler Motor Car Company we understand that you need a professional auto body shop that’s capable of restoring your car to factory specifications and finish. We also understand how important it is to get your bodywork completed and your vehicle back on the road as quickly as possible. That’s why our factory-certified technicians can help with any brand or model and make sure you get the repair you deserve. We are certified in Honda, Acura, Mercedes-Benz, BMW, Tesla and Lucid.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Reviews (1,624)
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- Newest
My Experience - 5.0/5.0 -
Kudos everyone a Keeler for keeping me in the loop and having the car ready as originally projected I’ve driven the car to Rochester New York, and the drive was smooth as ever. Thank you so much.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The only negative was how long it took to get an appointment
Customer Service - 4.5/5.0 -
The initial rep was not responsive as I had to request the estimate and pics for the insurance company several times
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Nice job. However garbage was left in the vehicle
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0 -
They left some stains on the seat and door, and didn’t clean up. Also, they didn’t set it well.
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
2 months of repairs with minimal updates beyond texts that said you were still working on major repairs. I was asked to call SafeLite for windshield repair before any repairs could be done & I received my car back windshield no repaired & was not notified it never took place by Keeler. After 30 days insurance no longer covers rental & now due to the lengthy repair I must pay full month worth of a rental. Account rep left half way through repairs & I was never notified someone took over my claim/account. Overall lack of communication throughout entire process unless I called for updates makes me never to return to Keeler for repairs, service, and or future vehicles. Also had a horrible experience with service dept less than a year ago as well.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Will never purchase or service car at keeler again. Zero communication. Manager called me to “apologize” its beyond the point of a verbal apology making up for a 62 day repair.
Customer Service - 0.5/5.0 -
Elizabeth was extremely rude & only communicated via generated texts for updates. When I called it was as if she couldnt be bothered.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Perfect condition when released from collision department
Customer Service - 5.0/5.0 -
Brian of the collision department was especially helpful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing service
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It’s only been a few hours since I picked up my car but everything seem to be in order. I was treated very well.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This is my second time at Keeler Collision. Both time my experience was excellent. The assistance with the insurance and quality of the work was excellent.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Helpful! My experience was amazing. I got weekly updates so I was never out the loop
Likely to Recommend - 5.0/5.0 -
From what they told me they used OEM parts so that was a plus
Repair Quality - 5.0/5.0 -
The process was very smooth, and very welcoming
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
Communication varied greatly depending on whom I was speaking with
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The only thing is, it took a little longer than I had expected.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job fire me and were very good with updates on my car status
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Christina Roberts from Keeler Collision is phenomenal. She always goes the extra mile to make sure you’re informed, taken care of, and satisfied. Sucks to have to go through a repairs process after an accident, but if there’s anyone to work with if you need to, it’s Keeler and Christina.
Returned Clean
My Experience - 5.0/5.0 -
Customer service and worked performed were both great. Have used keeler collision in the past and will absolutely bring my car again if need be or recommend to anyone. Derek Paradise was an excellent help through the whole process
My Experience - 5.0/5.0 -
It was really great from the beginning to end great customer service, great car care , mechanics are very efficient and do great work I really appreciate your services
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
I am satisfied with the repair but my driver door was damaged which I am not happy about and expect to be repaired.