Keeler Collision Center

My Experience - 5.0/5.0 -

excellent service and the best dealership I've ever had experience with

My Experience - 0.0/5.0 -

I thought the work they did was spot on until, I ran into a problem with my washer fluid container and had to bring back to the collision center to have fixed.. I don’t understand how or why the technician didn’t see that something was wrong with the container or why wasn’t the Work proofed before I got my car back the first time, another issue happened and was promised that I would get my car back in the same day and didn’t get it back until a day and a half later.. and keeler had to give me a rental, and had the girls who work at the collision center call me with the news about my vehicle... “ That’s not fair to them”to deal with the customer because someone promises you something will be done and back to you in the same day and it’s not, and than you find something that I told you to check and you find out you have to order the part...

Likely to Recommend - 2.0/5.0 -

Depends on if they start proofing the work that?s done, and start taking blame for the mix ups, instead of rushing the job and trying to make a decent profit... get the work done correctly the first time

Repair Quality - 3.0/5.0 -

Good work took to long

Customer Service - 3.5/5.0 -

The girls work hard and have to make the bad phone calls to the customers

Returned Clean

My Experience - 5.0/5.0 -

The entire staff was very accommodating and great to work with. Christina was especially sweet in scheduling my pick up to happen before the Northway traffic peaked and followed through once I arrived. Thank you Christina.

My Experience - 5.0/5.0 -

STAFF IN COLLISION CENTER ARE A PLEASURE TO WORK WITH

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I was very impressed with the whole process right from the initial contact through repairs and final pickup. Advisor EME was most helpful right from the beginning. Her daily progress reports were a nice addition. I wouldn't hesitate to use or recommend the Collision Center at Keeper for any future work. Job well done.

Likely to Recommend - 5.0/5.0 -

I wouldn't hesitate to recommend Keeler Collision actress to anyone.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Very helpful throughout the process

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Excellent service

Likely to Recommend - 4.0/5.0

Repair Quality - 3.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 4.5/5.0 -

It?s because I know Patrick Ryan the GM of the Honda dealership, and he goes out of his way to make you happy and you enjoy your experience with the company

Repair Quality - 3.5/5.0 -

Have to bring back on Monday to have my washer fluid connection put back, and found paint and scratches on the driver side fender while my car was getting service done to it, so now I have to take time out of my schedule and you have to take time out of yours to fix the issue

Customer Service - 3.0/5.0 -

Was told to come in anytime and I arrived at 1:15pm and didn?t get my vehicle done until 3:30pm.. because they had to find the technician that originally done the work the first time..

Returned Clean

My Experience - 5.0/5.0 -

From start to finish it was an excellent experience. Thank you all

My Experience - 5.0/5.0 -

i would have preferred if the work could have been completed within 30 days (duration of rental car cost coverage by my car insurance) - the body shop was very busy so it took a few days for repairs to start.

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0 -

Some good things (good worksmanship) some not so good (loooong turnaround, less than sincere customer service)

Repair Quality - 5.0/5.0

Customer Service - 2.5/5.0 -

Made an appointment. Appointment was delayed to a new date because service center was busy. Brought car in. No one looked at it for a week. I complained. Was asked "don't you have rental car insurance? No I don't. Need car back ASAP. Took two more weeks. Pick-up date website says service center closes at 6. Called to say I was coming in. Was told last pick-up time is 5:30! Which is it? 5:30 or 6:00? People work and don't appreciate being told an earlier time just so the attendant can get off work on time.

Returned Clean

Likely to Recommend - 0.5/5.0 -

I was very dissatisfied with the customer service, the appropriate time management, and was not impressed with the presentation when completed.

Repair Quality - 2.0/5.0 -

The repair looks satisfactory but the customer service was the worst experience I have had.

Customer Service - 1.5/5.0 -

Initially when scheduling an appointment it was okay. After response times were either none by email or not customer friendly when calling with concerns.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

was not happy with amount of time for repair-all else was fine

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean