Keeler Collision Center

1,624reviews
1111 Troy Schenectady Rd,  Latham,  NY  12110

In operation 62 years.

At Keeler Collision we understand that you need a professional auto body shop that’s capable of restoring your car to factory specifications and finish. We also understand how important it is to get your bodywork completed and your vehicle back on the road as quickly as possible. We are 100% committed to Safe and Proper repairs. That’s why our factory-certified technicians can help with any brand or model and make sure you get the repair you deserve. We are certified in Honda, Acura, Mercedes-Benz, BMW, Tesla and Lucid.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
BMW
Honda
I-Car
Lucid
Mercedes-Benz
Mercedes-Benz Elite
Tesla

Reviews (1,624)

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

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Repair Quality

Customer Service

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Repair Quality

The staff kept me informed of the progress every step of the way.

Customer Service

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Repair Quality

Customer Service

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Likely to Recommend

I will never use Keeler collision center. I am questioning Keeler as a whole based on their customer service.

Repair Quality

Poor communication and unorganized throughout the process from the start of trying to make an estimate appointment to picking up the car.

Customer Service

Never returned phone calls. Hard to reach. Seemed as if they weren?t in a hurry to do anything. Attitude at times.

Returned Clean

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Repair Quality

Customer Service

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My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Overall, the repairs look great. However, the paint on the refurbished front wheel did not match the original paint on the other three wheels. The paint was much lighter. It was agreed to send wheel back to refurbisher after putting spare tire on car. I left the dealership and quickly realized that the heater fan was not working on a 9 degree day. The fan was working when I dropped the car off on December 1, 2017. I immediately returned the to the collision center and it was agreed that I would leave the car until the wheel was back from repainting and the fan was fixed.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Courteous .. kept me well informed .. very nice job

Returned Clean

Likely to Recommend

No way

Repair Quality

Had to return car twice no heat and was over heating, lane assit d idnt work, and still doesn't work I have called left multiple messages no return call at all its been 2 weeks, parts were sitting on my passenger seat when I recived the car, and my hood is really loose.. no one will call me back!

Customer Service

The ladies in office were nice but unorganized and embarrassed

Returned Clean

Likely to Recommend

Repair Quality

Tyler was great to deal with

Customer Service

Returned Clean

My Experience

Rather speak to someone about this

Likely to Recommend

The work was done very well, but customer service needs work

Repair Quality

Customer Service

Dealt with a different person each time I called about my car and I had to explain each time why my car was there. No consistency or communication between the Keeler staff. Also, the millennial generation who deal with clients need to work on their professionalism. Their lack of interpersonal communication skills is apparent in their interactions with me.

Returned Clean

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Repair Quality

Customer Service

Everyone I dealt with was fantastic. Special kudos to Eme.

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My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean