Keeler Collision Center

1,624reviews
1111 Troy Schenectady Rd,  Latham,  NY  12110

In operation 62 years.

At Keeler Collision we understand that you need a professional auto body shop that’s capable of restoring your car to factory specifications and finish. We also understand how important it is to get your bodywork completed and your vehicle back on the road as quickly as possible. We are 100% committed to Safe and Proper repairs. That’s why our factory-certified technicians can help with any brand or model and make sure you get the repair you deserve. We are certified in Honda, Acura, Mercedes-Benz, BMW, Tesla and Lucid.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
BMW
Honda
I-Car
Lucid
Mercedes-Benz
Mercedes-Benz Elite
Tesla

Reviews (1,624)

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Customer Service

The repair took too long. It appears the insurance company took a long time to approve but I was not kept updated as promised . I have received texts and said I would be updated on a specific day and was not several times.

Returned Clean

My Experience

Very happy with all the service people !! Pleasant people to work with

Likely to Recommend

Not satisfied with quality and service

Repair Quality

The part was originally installed by your technicians and came off. The menager found a small scratch and blame me- I was told that because it was an accident the part came off. There was no accident and a scratch is literally smaller then a credit card and barely seen.

Customer Service

See my previous comments

Returned Clean

Likely to Recommend

Repair Quality

Made an appointment two weeks in advance only to find out 2 days after dropping it off the part was not ordered. Called to check on the pick up date the time it would be ready only to get there and was told the bumper was even on the car yet. My time is valuable and we were without a car for 4 days. All of the could have been avoided with proper planning on your part and lack of correct communication. I hope in the future not to have to deal with type of frustration again.

Customer Service

The customer service department was professional

Returned Clean

My Experience

Likely to Recommend

Repair Quality

The repairs took an unexpectedly long period of time. When I initial brought the car in for an estimate, I was informed it was a 4-5 day job.

Customer Service

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Repair Quality

Helped me tremendously!

Customer Service

Courtney was great and went above and beyond to help me with my car issues

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My Experience

When picking up the car, for rust repair, rust residue had to be wiped off the tailgate handle. A spot, about 3” long, on one of the tailgate hinges had to be buffed out. After leaving the collision center, I had to go directly to Honda Service because all 4 tires were low on tire pressure and the dashboard warning light was on. The rear window is full of fingerprints. There’s greasy marks on the white paint near the tailgate. The car wasn’t even washed. It doesn’t seem like the collision center takes pride in their work.

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My Experience

Excellent service and communication! Did a great job that is why my dealer is keeler!!!!

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Repair Quality

Everything was exceptional

Customer Service

Everyone was very courteous and extremely helpful

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Repair Quality

Excellent work, as expected.

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I have over spray on my drive side windshield and glue on the front and back of my car. The girl there was very nice. I think her name is Taylor. She said when I call back they will buff my whole car. However it is annoying bringing my car back again.

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Likely to Recommend

Repair Quality

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Returned Clean