Kentucky Collision Centers - Ruccio Way Cr#8

4.7 (1,073reviews)
93%
309 Ruccio Way,  Lexington,  KY  40503

In operation 60 years, 29 years at this location.

With six locations in the Lexington, KY area, Kentucky Collision Centers has proudly served our communities with expert auto collision repair services since 1966. From minor dents and dings to major collision damage, our experienced technicians are equipped to handle all your collision repair needs with precision and care. As your trusted neighborhood collision repair experts, we’re committed to making the entire process easy and stress-free from start to finish. We work with all insurance companies directly to ensure a smooth, hassle-free experience and get you safely back on the road. We’re proud to be a premier choice for collision repair in Kentucky with convenient locations in Georgetown, Nicholasville, and Richmond. At Kentucky Collision Centers, we’re dedicated to getting you back to GO.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,073)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new or showed no trace of prior damage. The team received high marks for professionalism, friendliness, and going above and beyond to make stressful situations easy and pleasant. Communication was a standout strength, with numerous customers appreciating daily updates, prompt responses, and proactive coordination with insurance and rental car companies. Timeliness was largely positive, with many repairs completed ahead of schedule, though a few customers noted delays often attributed to parts availability or external factors, and felt communication around those delays could improve. A small number of customers raised concerns about incomplete repairs or insufficient proactive updates. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
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"They handled everything including the rental car. I went about life as if nothing was affected."
"My vehicle was impeccably repaired!"
"... honestly… I guess the final repair quality was great. But it took at least four tries and 2 12 months to complete, which was not great, so Im having a hard time answering ..." Read more
"... truck and when I drove it home I discovered that all 24 bolts that hold the front bumper on was loose" Read more
"Superior communication and consideration of customer."
"The communication was great and the continued updates of what my vehicle status was!! Thank you for taking g such good care of me and my ..." Read more
"Almost no contact or response until the end. I expressed my deep frustration and finally was contacted."
"Repair of car is great. Communication with customer needs improvement."
"Got multiple emails updates throughout the repair process letting me know how things were going. Great communication."
"... and dreaded the fix, but it was so easy and quick. Daily communication about the status and they took initiative with my insurance company and the car rental company, ..." Read more

My Experience

The repairs were completed ahead of schedule, and we were communicated with throughout the process!

Likely to Recommend

Alex was able to get my insurance claim submitted and approved, appt scheduled quickly and repairs done in a timely manner. My vehicle looks great. Highly recommend Kentucky Collision on Ruccio Way

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Returned Clean

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Great work, good price, quick turnover

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Returned Clean

My Experience

Totally satisfied with all work .

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Repair Quality

Perfect job , my 2016 SUV looked like new again and I am sure it was not easy or exactly the kind of work the shop prefers doing ! Wes , was very accommodating and kept me Informed every step of the journey!

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Returned Clean

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Alex is detail oriented and a great communicator. Very pleased with both the quality of repairs and service we received.

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Returned Clean

My Experience

Thank you to Alex and the team at Ky Collision. Very thorough in keeping me informed of the progress while waiting. The end product turned out great. Thank you staff of Ky Collision

Likely to Recommend

Provided good service

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Friendly and helpful staff.

Returned Clean

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Excellent work on our repair.

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Lindsey did a great job keeping us informed of the work. Very friendly and knowledgeable about everything.

Returned Clean

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Returned Clean

My Experience

My Experience

Wonderful job. Looks like a brand new car! It was the easiest repair we have ever been involved with. Thank you so much!

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My Experience

Everyone was wonderful there!! Honest, professional, friendly, and excellent with communication. Would highly recommend them!! Alex and Wes were absolutely amazing. Cannot thank them enough!

My Experience

Wes was great from the initial estimate until the completion of the repair. The communication was top notch.

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Returned Clean

My Experience

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My Experience

Alex did a great job communicating with me and the insurance covering the repair

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Returned Clean

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