Key City Collision Butternut

4.8 (538reviews)
96%
1273 Butternut St,  Abilene,  TX  79602

In operation 6 years, 4 years at this location.

The Right Choice In Collision Repair. A shop that goes above and beyond to make sure your vehicle is repaired correctly and back to pre-loss condition in a fare amount of time. We take the problems of dealing with the Insurance companies out of the customers hands and put them into ours with hassle free claims processing.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Scion
Toyota

Reviews (538)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, professional staff, and excellent communication throughout the repair process. Many highlight the proactive updates and transparency, with several noting repairs were completed ahead of schedule. The quality of bodywork receives strong acclaim, with customers frequently noting their vehicles looked brand new post-repair. A few customers mentioned minor concerns such as paint inconsistencies, alignment issues, and cleanliness upon pickup, as noted directly in their feedback. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop to friends and family.
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"They did an amazing job with the bodywork on my vehicle ! Damage was completely unrecognizable! Customer ..." Read more
"... time, and worked quickly to get us our car back. We highly recommend Key City Collision!" Read more
"Extremely impressed never had such a quick turnaround 4 days to complete the repair absolutely impressed with the time and the quality"
"Great Customer Sevice, Outstanding Work, and Just An Overall Great Experience!!!"
"Left rear door to body alignment is off with noticable overlap and water ingress. Left rear fender flare paint overspraybad ..." Read more
"Was ready 2 days ahead of schedule"
"Extremely impressed never had such a quick turnaround 4 days to complete the repair absolutely impressed with the time and the quality"
"They told me my car would take 3 weeks and it ended up only taking 5 days! They made sure to go over all the details ..." Read more
"It was finished a week before estimated."
"Initial estimate was one month, then two months, then that slipped because additional damage wasn't identified until ..." Read more
"... fixed. The team was quick to reach out and respond, kept us posted the entire time, and worked quickly to get us our car back. We highly recommend Key City ..." Read more
"Almost total lack of communication. No promised updates were provided. Calls were not returned in a timely manner or at ..." Read more
"... insurance claim on the second repair. Along with keeping me well updated the whole time and cleaning the car very well I believe they have done an exceptionally ..." Read more
"Appreciated the updates and keeping me informed. Thank you"
"Communication was great while they had my vehicle!!!"

Likely to Recommend

I will absolutely refer Key City Collision to everyone I know

Repair Quality

I an 100% satisfied . My truck is a 21 and hasnt looked not looked this good since I bought it new . Thank you Key City Team

Customer Service

Excellent service is all I can say .The whole Key City Collision Team were excellent

Returned Clean

Likely to Recommend

Most certainly

Repair Quality

Completely satisfied and would most certainly use them again if needed

Customer Service

Always very helpful

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Repair Quality

Great customer service and communication.

Customer Service

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Repair Quality

Customer Service

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One of the best shops I have found in this city

Repair Quality

Great service and great people

Customer Service

Fantastic a real asset to your company

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Repair Quality

Customer Service

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Repair Quality

Quick, easy, reliable and finished much sooner than expected.

Customer Service

Excellent

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Repair Quality

Great job on a difficult fix!

Customer Service

Excellent service team

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Repair Quality

Customer Service

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Already have

Repair Quality

Very easy to work with and did a good job on our car. Appreciate it

Customer Service

Always answered questions and made sure it was fixed right

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Repair Quality

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I can’t say enough about Jeanette’s courtesy and caring for her customers

Repair Quality

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Repair Quality

The dude at the desk was great. Was very happy to get continued updates. Also not taking apart the car until parts was in! Very happy.

Customer Service

10/10

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Repair Quality

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Repair Quality

Looks great and was repaired in a timely manner Thank you

Customer Service

Looks great and was repaired in a timely manner Thank you

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My Experience

The repairs requested met my expectations. The glove box was a little underwhelming, but the nature of the repair was fully explained to me before it was done, and I am happy with the price point. Everything else was spectacular. I will definitely come back if I need any other work done on a vehicle.

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Repair Quality

Jeanette and Kelsy were the ones that helped me when I called l. They were always very sweet and professional.

Customer Service

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